ipod screen will not light up - black screen

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ipod screen will not light up - black screen

I have a nano ipod 7th generation. Its recognised on itunes and updated to latest ios. i have restored it and it shows on itunes it has full battery but the ipod will not turn on. I have held the home button and sleep button down together numerous times and at length but still will not turn on, the screen remains black. The ipod was working fine but then not used for a number of months - i thought the battery was dead so plugged it in to my laptop to charge and since then will not turn on.

Posted on Jun 28, 2017 5:08 AM

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Answer 1

i_rina

Community Specialist

Jun 29, 2017 1:19 PM in response to Leggynurse

Hi Leggynurse ,

I understand that your iPod nano will not turn on. I'm happy to provide help for this issue.

Based on the steps that you've done, and the information in the following article, it seems you may want to go ahead and contact Apple Support:

Get help with your iPod nano (7th generation) - Apple Support

If your iPod won't turn on or the screen is dark

If your iPod won't turn or the screen looks dark, try these steps:

Connect your iPod to power for at least ten minutes, so your iPod has enough battery charge to turn on.

If your iPod doesn't turn on, try to reset it while it's connected to power. Press and hold the Sleep/Wake and Home buttons until you see the Apple logo.

If you see the Apple logo on the display, connect your iPod to your computer and make sure that it appears in iTunes and can play music.

If you don't see the Apple logo and your iPod still won't turn on, your iPod might need service. Contact Apple Support.

Thanks for using the Apple Support Communities. Cheers!

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