Late-2013 Macbook Pro Retina - Slowed down

Hi,


My MacBook has always been very fast and performed very well. However, a couple weeks ago it suddenly slowed down. There was nothing that I did in the days before that I believe caused this. Every application I open causes the pinwheel and takes far too long to open. Web pages don't load normally either and often result in me having to kill the pages. It will fluctuate between being painfully slow and unusable.


Below is an EtreCheck. If anyone has an idea as to how to fix this or what caused it, please let me know!

Thanks!

EtreCheck version: 3.4 (420)

Report generated 2017-06-29 09:56:32

Download EtreCheck from https://etrecheck.com

Runtime: 20:29

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Computer is too slow

Description:

Suddenly slowed down drastically with seemingly no direct cause.


Hardware Information:

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4288U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 1000

iCloud Quota: 117.75 GB available


Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD 3360 x 2100


Disk Information:

APPLE SSD SM0512F disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.42 GB

(disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

USB30Bus

Apple Card Reader

SD Card Reader disk2: (129.79 GB)

SD (disk2s1 - ExFAT) /Volumes/SD : 129.77 GB (68.08 GB free)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 499.05 GB (227.13 GB free)

Physical disk: disk0s2 499.42 GB Online


System Software:

macOS Sierra 10.12 (16A323) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Clean up:

/Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

/usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

Executable not found!

/Library/LaunchAgents/com.citrix.ServiceRecords.plist

/usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

Executable not found!

/Library/LaunchAgents/com.motorola.MDMUpdater.plist

/Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/MDMUpdater.app/Contents/MacOS/MDMUpd ater

Executable not found!

/Library/LaunchDaemons/com.motorola-mobility.mmcfgd.plist

/Library/Application Support/Motorola Mobility/MotNetConfig/mmcfgd

Executable not found!

~/Library/LaunchAgents/com.nero.HSMMonitor.plist

/Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor -runMode autoLaunched

Executable not found!

5 orphan files found. [Clean up]


Kernel Extensions:

/Library/Application Support/Hotspot Shield

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) [Lookup]


/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.1.10) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.1.10) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.1.10) [Lookup]

[loaded] org.virtualbox.kext.VBoxUSB (5.1.10) [Lookup]


/Library/Application Support/Viscosity

[not loaded] com.viscosityvpn.Viscosity.tap (1.2) [Lookup]

[not loaded] com.viscosityvpn.Viscosity.tun (1.2) [Lookup]


/Library/Extensions

[not loaded] com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.6.0 (R82) - SDK 10.8) [Lookup]

[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.6.0 (R82) - SDK 10.8) [Lookup]

[loaded] com.intel.kext.intelhaxm (6.0.3 - SDK 10.9) [Lookup]


/System/Library/Extensions

[not loaded] com.mice.driver.Wireless360Controller (1.0.0d12 - SDK 10.8) [Lookup]

[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d12 - SDK 10.8) [Lookup]

[not loaded] com.mice.driver.Xbox360Controller (1.0.0d12 - SDK 10.8) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) [Lookup]


/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns

[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) [Lookup]


Startup Items:

ChmodBPF: Path: /Library/StartupItems/ChmodBPF

Startup items no longer function in OS X Yosemite or later


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 170 Apple tasks

[running] 94 Apple tasks


System Launch Daemons:

[not loaded] 40 Apple tasks

[loaded] 162 Apple tasks

[running] 103 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2014-10-30) [Lookup]

[not loaded] com.citrix.AuthManager_Mac.plist (? 8bba567b 0 - installed 2012-07-25) [Lookup] - /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac: Executable not found!

[not loaded] com.citrix.ServiceRecords.plist (? 484f5457 0 - installed 2012-07-25) [Lookup] - /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords: Executable not found!

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[failed] com.motorola.MDMUpdater.plist (? e0e9a797 0 - installed 2013-10-14) [Lookup] - /Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/MDMUpdater.app/Contents/MacOS/MDMUpd ater: Executable not found!

[running] com.motorola.motohelper.plist (? f4042d6c 32b43c6 - installed 2014-06-11) [Lookup]

[loaded] com.motorola.motohelperUpdater.plist (? 94e04925 62895368 - installed 2014-06-27) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 36a1fb24 be93c7fb - installed 2016-11-27) [Lookup]

[loaded] org.chromium.chromoting.plist (Shell Script 81572da9 - installed 2017-04-26) [Lookup]

[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2013-11-10) [Lookup]


Launch Daemons:

[not loaded] PT.updd.plist (? 0 ? - installed 2016-12-15) [Lookup]

[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2014-10-30) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 9b06641b - installed 2017-06-14) [Lookup]

[running] com.anchorfree.ajaxserver.plist (AnchorFree Inc. - installed 2016-02-19) [Lookup]

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2014-11-12) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-04-17) [Lookup]

[not loaded] com.intel.haxm.plist (? 0 ? - installed 2016-06-11) [Lookup]

[running] com.mice.360Daemon.plist (? 6ea3b505 2cbe131 - installed 2013-02-07) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) [Lookup]

[running] com.motorola-mobility.mmcfgd.plist (? ab5fc842 0 - installed 2012-01-17) [Lookup] - /Library/Application Support/Motorola Mobility/MotNetConfig/mmcfgd: Executable not found!

[running] com.nalpeiron.netpro.plist (? caaeb67 6d311036 - installed 2017-02-26) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-09-22) [Lookup]

[loaded] com.sparklabs.ViscosityHelper.plist (SparkLabs Pty Ltd - installed 2014-09-08) [Lookup]

[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2013-11-10) [Lookup]

[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2016-11-26) [Lookup]


User Launch Agents:

[failed] com.nero.HSMMonitor.plist (? 625a221d 0 - installed 2015-10-01) [Lookup] - /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor: Executable not found!

[running] com.spotify.webhelper.plist (Spotify - installed 2017-05-26) [Lookup]

[running] com.wondershare.mobilegodaemon.plist (Wondershare Software Co., Ltd - installed 2014-12-30) [Lookup]

[not loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2016-11-26) [Lookup]


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-05-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

smcFanControl Application

(/Applications/smcFanControl.app)

Android File Transfer Agent Application

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

NIHardwareAgent Application - Hidden

(/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

Google Drive Application

(/Applications/Google Drive.app)

RescueTime Application - Hidden

(/Applications/RescueTime.app)

Hotspot Shield Application

(/Applications/Hotspot Shield.app)

com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Mach Init items are deprecated


Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-15) [Lookup]

Unity Web Player: UnityPlayer version 5.3.6f1 (installed 2016-10-26) [Lookup]

Silverlight: 5.1.30317.0 (installed 2014-05-22) [Lookup]

FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-29) [Lookup]

WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2016-09-13)

Flash Player: 26.0.0.131 (installed 2017-06-29) [Lookup]

CitrixICAClientPlugIn: 1.0 (installed 2012-07-25) [Lookup]

PepperFlashPlayer: 26.0.0.131 (installed 2017-06-29) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

SharePointBrowserPlugin: 14.4.6 (installed 2014-11-12) [Lookup]

JavaAppletPlugin: Java 8 Update 111 build 14 (installed 2016-11-27) Check version


User internet Plug-ins:

BlueStacks Install Detector: Unknown

WebEx64: 1.0 (installed 2017-01-30) [Lookup]

thinkorswim plugin_x86_64: Unknown

tossc plugin_x86_64: Unknown


Safari Extensions:

[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2016-11-25)

[enabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2017-02-27)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-21)

[enabled] Reddit Enhancement Suite - Steve Sobel - http://redditenhancementsuite.com/ (installed 2016-11-04)

[disabled] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-05-28)

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-10-01)

[enabled] Todoist Quick Add - Doist - https://todoist.com/safari (installed 2017-02-16)

[enabled] Pushbullet - Pushbullet Inc - https://www.pushbullet.com (installed 2015-07-23)


3rd Party Preference Panes:

remoting_host_prefpane (installed 2017-06-06) [Lookup]

Flash Player (installed 2017-06-14) [Lookup]

Java (installed 2016-11-27) [Lookup]

MusicManager (installed 2015-11-17) [Lookup]

Native Instruments USB Audio (installed 2016-10-06) [Lookup]

XBox 360 Controllers (installed 2013-02-07) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.05 GB Disk used: 271.92 GB

Destinations:

My Passport for Mac [Local]

Total size: 2.00 TB

Total number of backups: 1

Oldest backup: 6/5/17, 9:43 PM

Last backup: 6/5/17, 9:43 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.05 GB X 3)


Top Processes by CPU:

19% kextstat

13% WindowServer

8% Google Chrome

7% mds_stores

6% MobileGoDaemon


Top Processes by Memory:

620 MB kernel_task

378 MB Google Chrome Helper

336 MB Google Chrome

302 MB Google Chrome Helper

259 MB Google Chrome Helper


Top Processes by Network Use:

Input Output Process name

651 KB 2 KB Safari

106 KB 57 KB apsd

9 KB 8 KB mDNSResponder

4 KB 617 B parsecd

522 B 354 B netbiosd


Top Processes by Energy Use:

30.62 Safari

10.40 mds_stores

7.58 Google Chrome Helper

3.60 SafariNotificationAgent

3.56 WindowServer


Virtual Memory Information:

2.28 GB Available RAM

16 MB Free RAM

5.72 GB Used RAM

2.26 GB Cached files

0 B Swap Used


Software installs:

Chrome Remote Desktop Host: (installed 2017-06-06)

Adobe Flash Player: (installed 2017-06-14)

Evernote: 6.11.1 (installed 2017-06-25)

Disk Speed Test: 3.1 (installed 2017-06-25)

WhatsApp: 0.2.5093 (installed 2017-06-25)

Adobe Flash Player: (installed 2017-06-29)

Adobe Pepper Flash Player: (installed 2017-06-29)


Install information may not be complete.


Diagnostics Information:

2017-06-28 22:58:02 Safari.app Hang [Open]

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Jun 29, 2017 7:14 AM

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Late-2013 Macbook Pro Retina - Slowed down

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