Late-2013 Macbook Pro Retina - Slowed down

EtreCheck version: 3.4 (420)

Report generated 2017-06-30 10:26:19

Download EtreCheck from https://etrecheck.com

Runtime: 17:28

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Computer is too slow

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4288U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 1001

iCloud Quota: 117.79 GB available

iCloud Status: 29 pending files

Video Information: ⓘ

Intel Iris - VRAM: 1536 MB

Color LCD 3360 x 2100

Disk Information: ⓘ

OWC Aura SSD disk0: (479.95 GB) (Rotational)

(disk0s1) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 479.09 GB (224.49 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

MARVELL VIRTUAL ()

USB Information: ⓘ

USB30Bus

Apple Card Reader

SD Card Reader disk1: (129.79 GB)

SD (disk1s1 - ExFAT) /Volumes/SD : 129.77 GB (68.08 GB free)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

System Software: ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Clean up: ⓘ

/Library/LaunchAgents/com.motorola.MDMUpdater.plist

/Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/MDMUpdater.app/Contents/MacOS/MDMUpd ater

Executable not found!

/Library/LaunchDaemons/com.motorola-mobility.mmcfgd.plist

/Library/Application Support/Motorola Mobility/MotNetConfig/mmcfgd

Executable not found!

~/Library/LaunchAgents/com.nero.HSMMonitor.plist

/Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor -runMode autoLaunched

Executable not found!

3 orphan files found. [Clean up]

Kernel Extensions: ⓘ

/Library/Application Support/Hotspot Shield

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) [Lookup]

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.1.10) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.1.10) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.1.10) [Lookup]

[loaded] org.virtualbox.kext.VBoxUSB (5.1.10) [Lookup]

/Library/Application Support/Viscosity

[not loaded] com.viscosityvpn.Viscosity.tap (1.2) [Lookup]

[not loaded] com.viscosityvpn.Viscosity.tun (1.2) [Lookup]

/Library/Extensions

[not loaded] com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.6.0 (R82) - SDK 10.8) [Lookup]

[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.6.0 (R82) - SDK 10.8) [Lookup]

[loaded] com.intel.kext.intelhaxm (6.0.3 - SDK 10.9) [Lookup]

/System/Library/Extensions

[not loaded] com.mice.driver.Wireless360Controller (1.0.0d12 - SDK 10.8) [Lookup]

[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d12 - SDK 10.8) [Lookup]

[not loaded] com.mice.driver.Xbox360Controller (1.0.0d12 - SDK 10.8) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) [Lookup]

/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns

[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) [Lookup]

[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) [Lookup]

Startup Items: ⓘ

ChmodBPF: Path: /Library/StartupItems/ChmodBPF

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 168 Apple tasks

[running] 97 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 40 Apple tasks

[loaded] 166 Apple tasks

[running] 99 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2014-10-30) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[failed] com.motorola.MDMUpdater.plist (? e0e9a797 0 - installed 2013-10-14) [Lookup] - /Library/Application Support/Motorola Mobility/MotoHelper.app/Contents/Resources/MDMUpdater.app/Contents/MacOS/MDMUpd ater: Executable not found!

[running] com.motorola.motohelper.plist (? f4042d6c 32b43c6 - installed 2014-06-11) [Lookup]

[loaded] com.motorola.motohelperUpdater.plist (? 94e04925 62895368 - installed 2014-06-27) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 36a1fb24 be93c7fb - installed 2016-11-27) [Lookup]

[loaded] org.chromium.chromoting.plist (Shell Script 81572da9 - installed 2017-04-26) [Lookup]

[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2013-11-10) [Lookup]

Launch Daemons: ⓘ

[not loaded] PT.updd.plist (? 0 ? - installed 2016-12-15) [Lookup]

[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2014-10-30) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 840b5c7b - installed 2017-04-27) [Lookup]

[running] com.anchorfree.ajaxserver.plist (AnchorFree Inc. - installed 2016-02-19) [Lookup]

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2014-11-12) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-04-17) [Lookup]

[not loaded] com.intel.haxm.plist (? 0 ? - installed 2016-06-11) [Lookup]

[running] com.mice.360Daemon.plist (? 6ea3b505 2cbe131 - installed 2013-02-07) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) [Lookup]

[running] com.motorola-mobility.mmcfgd.plist (? ab5fc842 0 - installed 2012-01-17) [Lookup] - /Library/Application Support/Motorola Mobility/MotNetConfig/mmcfgd: Executable not found!

[running] com.nalpeiron.netpro.plist (? caaeb67 6d311036 - installed 2017-02-26) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-09-22) [Lookup]

[loaded] com.sparklabs.ViscosityHelper.plist (SparkLabs Pty Ltd - installed 2014-09-08) [Lookup]

[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2013-11-10) [Lookup]

[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2016-11-26) [Lookup]

User Launch Agents: ⓘ

[failed] com.nero.HSMMonitor.plist (? 625a221d 0 - installed 2015-10-01) [Lookup] - /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor: Executable not found!

[running] com.spotify.webhelper.plist (Spotify - installed 2017-05-26) [Lookup]

[running] com.wondershare.mobilegodaemon.plist (Wondershare Software Co., Ltd - installed 2014-12-30) [Lookup]

[not loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2016-11-26) [Lookup]

User Login Items: ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-05-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

smcFanControl Application

(/Applications/smcFanControl.app)

Android File Transfer Agent Application

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

NIHardwareAgent Application - Hidden

(/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

Google Drive Application

(/Applications/Google Drive.app)

RescueTime Application - Hidden

(/Applications/RescueTime.app)

Hotspot Shield Application

(/Applications/Hotspot Shield.app)

com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Mach Init items are deprecated

Internet Plug-ins: ⓘ

WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09) [Lookup]

FlashPlayer-10.6: 25.0.0.171 (installed 2017-05-10) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2016-09-13)

Flash Player: 25.0.0.171 (installed 2017-05-10) Outdated! Update

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-15) [Lookup]

SharePointBrowserPlugin: 14.4.6 (installed 2014-11-12) [Lookup]

PepperFlashPlayer: 25.0.0.171 (installed 2017-05-10) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

Silverlight: 5.1.30317.0 (installed 2014-05-22) [Lookup]

Unity Web Player: UnityPlayer version 5.3.6f1 (installed 2016-10-26) [Lookup]

JavaAppletPlugin: Java 8 Update 111 build 14 (installed 2016-11-27) Check version

User internet Plug-ins: ⓘ

BlueStacks Install Detector: Unknown

WebEx64: 1.0 (installed 2017-01-30) [Lookup]

thinkorswim plugin_x86_64: Unknown

tossc plugin_x86_64: Unknown

Safari Extensions: ⓘ

[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2016-11-25)

[enabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2017-02-27)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-21)

[enabled] Reddit Enhancement Suite - Steve Sobel - http://redditenhancementsuite.com/ (installed 2016-11-04)

[disabled] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-05-28)

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-10-01)

[enabled] Todoist Quick Add - Doist - https://todoist.com/safari (installed 2017-02-16)

[enabled] Pushbullet - Pushbullet Inc - https://www.pushbullet.com (installed 2015-07-23)

3rd Party Preference Panes: ⓘ

remoting_host_prefpane (installed 2017-06-30) [Lookup]

Flash Player (installed 2017-04-27) [Lookup]

Java (installed 2016-11-27) [Lookup]

MusicManager (installed 2015-11-17) [Lookup]

Native Instruments USB Audio (installed 2016-10-06) [Lookup]

XBox 360 Controllers (installed 2013-02-07) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Destinations:

My Passport for Mac [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Excellent

Backup size 0 B > (Disk size 0 B X 3)

Top Processes by CPU: ⓘ

59% com.apple.WebKit.WebContent

7% WindowServer

5% suggestd

4% kernel_task

4% RescueTime

Top Processes by Memory: ⓘ

761 MB Safari

735 MB kernel_task

669 MB com.apple.WebKit.WebContent

452 MB com.apple.WebKit.WebContent

333 MB com.apple.WebKit.WebContent

Top Processes by Network Use: ⓘ

Input Output Process name

4 MB 571 KB com.apple.WebKit.Networking

2 MB 239 KB com.apple.WebKit.WebContent

71 KB 85 KB apsd

9 KB 10 KB WhatsApp

13 KB 6 KB cloudd

Top Processes by Energy Use: ⓘ

31.32 com.apple.WebKit.WebContent

6.60 WindowServer

4.52 Safari

2.96 hidd

1.88 nsurlstoraged

Virtual Memory Information: ⓘ

1.82 GB Available RAM

14 MB Free RAM

6.18 GB Used RAM

1.80 GB Cached files

0 B Swap Used

Software installs: ⓘ

Chrome Remote Desktop Host: (installed 2017-06-30)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-06-30 09:33:09 Last shutdown cause: 3 - Hard shutdown

2017-06-30 06:21:42 IMDPersistenceAgent Crash [Open]

Cause: abort() called

Thanks for the reply!

I tried your recomendations and the problems unfortunately persisted. The disk utility test came back saying there is corruption that needs to be replaced. I went out and bought a new SSD and replaced it then restored it with a time machine backup. The problems did not go away and are the same as they were before. I tried restarting it with the new startup disk and still not difference.

Is it possible that it is an application or file issue that was carried over via the time machine backup and not a hardware issue? Is it worth my time to try put back the old SSD and restore it with only the necessary backed-up items?

Any other ideas?

Thanks again!

Hi!

I put back the old SSD (which I previously erased before removing) because I assume that because the problems persisted even after replacing it, it was not the cause. I then reinstalled OSX and didn't restore anything from my backups. The slowness and lagginess was still there.

It appears that we can rule out the cause being the SSD or any file or application that I had on the backup. Do you have any idea what else could be causing this?

Because of the problems diagnosing this, I guess I'll provide some more detailed information as to what is actually going on...

When starting the computer, the loading freezes at the same spot on the loading bar every time, the entire screen then shrinks to the top left corner for a couple seconds and then bounces back and continues loading.

Once loaded, the status bar will not appear and I will often get the beachball before even opening anything.

When I open an application, the app will bounce with some lag, the status bar will finally appear and the application will take far far longer than normal to load and will often give me a beachball while loading.

Even once an app is fully loaded, any actions within the app such as loading a new web page in safari, takes a very long time.

I'll often get not-responding and have trouble quitting applications and will have to resort to force quitting them via the task manager.

Any animations such as swiping with four fingers to show all open windows (don't know the name for that) is extremely slow and laggy.

And it is important to mention that the slowness I'm describing isn't just a consistently slowed down machine where you can click on something, know you must then wait a couple seconds, and continue what you're doing. It is very inconsistent and difficult to use and predict.

Please let me know if you have any ideas. Thank you!!

This is the new one.

I just tried resetting the NVRAM and then restarting after selecting the startup disk. No luck.

Also tried rebooting in safe mode but still had the same problems.

Could it be a hardware problem other than the SSD? Perhaps RAM (which is unfortunately soldered in on this model) or even a cable of some sort?

Just ran it. Interesitngly enough it came back fine. Do you think I should try erasing the new drive then install the OSX and see how it performs?

Yeah I did set the startup disk.

Is there anyway to fix a logic board issue?

If so, how much would it cost?

Okay I'll definitely look into that.

Thank you so much for all your help! I really appreciate it.