Just today i was asked to restore an ipad that was disabled that belonged to one of my friends, then when i plugged it to my laptop, all that popped up was: Itunes could not connect to this ipad. An unknown error occurred (0xE8000015)
anyone who knows how to fix this problem please help me fix it.
Hello asteeri.
Welcome to Apple Support Communities.
If I'm understanding you correctly, you are running into a connection error when attempting to restore the iPad. I will be happy to help you with this issue.
Please take a look at the steps below to see if it helps, from the article: If iTunes doesn‘t recognize your iPhone, iPad, or iPod
When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or an "0xE" error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that you have the latest version of iTunes that works with your computer.
- Check that you have the latest software on your Mac or Windows PC.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.
- Restart your computer and iPhone, iPad, or iPod.
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
Hello asteeri.
Welcome to Apple Support Communities.
If I'm understanding you correctly, you are running into a connection error when attempting to restore the iPad. I will be happy to help you with this issue.
Please take a look at the steps below to see if it helps, from the article: If iTunes doesn‘t recognize your iPhone, iPad, or iPod
When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or an "0xE" error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that you have the latest version of iTunes that works with your computer.
- Check that you have the latest software on your Mac or Windows PC.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.
- Restart your computer and iPhone, iPad, or iPod.
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
Thanks sterling r! i tried plugging the ipad into another pc and it worked! but then i still cannot understand why the ipad wont connect to my itunes on my latop?
anyways Cheers!
error 0xe8000015 on an disabled ipad pro
