"No bag entry" error when trying to restore MacBook to factory settings.

Question

"No bag entry" error when trying to restore MacBook to factory settings.

In a nutshell, I have purchased a new MacBook, and I am selling my old one (2013 retina model). It is on the latest macOS Sierra. Naturally, I would like to restore it to factory settings before selling it to a stranger. However, I have encountered substantial difficulties in trying to restore it.

I ran through these steps:

deauthorized the MacBook on iTunes;
signed out of iCloud in system preferences;
turned off FileVault in system preferences;
turned off the Mac, then turned on pressing Command-R;
Disk Utility > I erased the drive;

Now, there is a very large problem. First of all my Mac won't connect to Wi-Fi anymore. If the network is WPA/WPA2 Enterprise (which it is at school where I live), it cannot connect because I need username and password to connect, but the MacBook only asks for password, as if it only allowed for WPA2 Personal. In fact, it would connect to a regular old WPA2 Personal network. When connected to the local coffee shop free wifi, I tried to download a new copy of macOS Sierra, but after about 30 seconds of spinning wheel, I would get the "No bag entry" error, and the computer would return to the opening screen you get when booting with Command-R.

There is is. No explanation in the dialogue box, no indication as of what to do. Nothing but "No bag entry". I have no earthly clue what that means. bag? huh? I tried different wifi networks and no matter how strong or secure or whatever the networks were, the only thing that changed was the time it took the MacBook to give me this error. On strong connections it would take half a second. On weaker connections it took up to two minutes. It was a very frustrating problem. I resolved it by taking it to the IT office at school, but the man who repaired it made no comment. If anyone on here knows what this is, I would love to know, out of curiosity or for future reference, if anything else. I really appreciate it!

Alessio 🎈

MacBook Pro with Retina display, macOS Sierra (10.12.3), 13 inch, 2013 model

Posted on Jul 2, 2017 2:59 PM

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Answer 1

Top-ranking reply

John Galt

Level 10

147,034 points

Jul 2, 2017 4:32 PM in response to DenverSkyfall

Hi Alessio

You will encounter the rather unhelpful "no bag entry" message if the Mac is unable to connect to Apple's servers. There are a number of possible reasons for that.

Even though the title refers to different messages, please review the following to isolate the cause, should you encounter it again in the future:

OS X: "Cannot connect" or "Cannot connect to the App Store. An internet connection is required" - Apple Support

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Answer 2

Kappy

Level 10

361,867 points

Jul 2, 2017 3:26 PM in response to DenverSkyfall

How To Do A Factory Reset

Selection A should be used on computers that came with Lion or later when factory new. Selection B is for Macs that came originally with Snow Leopard or earlier.

A. Factory reset your Mac - Apple Support

B. Factory Reset Your Pre-Lion Mac

Follow these instructions until you get to Step 5: Factory reset your Mac - Apple Support. At Step 5 you will need a Snow Leopard DVD or the installer disc that came with the computer.

Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came with your computer. Insert the disc into the optical drive and restart the computer. After the chime press and hold down the "C" key. Release the key when you see a small spinning gear appear below the dark gray Apple logo.
After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities' menu. After Disk Utility loads select the hard drive entry from the left side list (un-dented entry - mfgr.'s ID and drive size.) Click on the Partition tab in the Disk Utility main window. Set the number of partitions to one (1) from the Partitions drop down menu, click on Options button and select GUID, click on OK, then set the format type to MacOS Extended (Journaled), then click on the Apply button.
When the formatting has finished quit Disk Utility. Proceed with the OS X installation and follow the directions included with the installer.
If you are planning to sell or give your computer away, then do the following: After you reformat your hard drive and reinstall OS X, the computer restarts to a Welcome screen and asks you to choose a country or region. If you want to leave the Mac in an out-of-box state, don't continue with the setup of your system. Instead, press Command-Q to shut down the Mac. When the new owner turns on the Mac, the Setup Assistant will guide them through the setup process.

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