MacBook Air keeps asking for my Apple ID

Question

Level 1

9 points

MacBook Air keeps asking for my Apple ID

I keep getting recurring requests for iCloud password. When I enter my Apple password it asks me for a verification number but doesn't open a dialog box to allow me to enter one. I have to go back into my account preferences on the website and enter the verification number sent to my iphone that way. I have now turned off the two-factor authentication, but I am still being asked repeatedly for my iCloud password on my Macbook, and also being told my iPhoto cannot connect to iCloud.

Any advice? Thanks

MacBook Air (13-inch Mid 2012), OS X Mavericks (10.9.5)

Posted on Jul 3, 2017 11:10 AM

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Answer 1

Jul 3, 2017 11:15 AM in response to Chocoholix

I had a similar issue when I changed the main email address of my icloud account. The only thing that helped was to sign out from icloud on all my devices and sign in again.

System Preferences > iCloud > sign out

Watch out, iTunes has its won sign in - and out.

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Answer 2

Eric Root

Level 10

685,221 points

Jul 4, 2017 1:21 PM in response to Chocoholix

Are you signed into iCloud and it is asking for your password?

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Move the following to the Trash and restart.

Close all running apps. Put the following items in the trash:

1) In the ~/Library/ folder, put the Caches folder in the trash.

2) In the ~/Library/Application Support/ folder, put the folder iCloud in the trash.

3) In the ~/Library/Preferences/ folder, put the file MobileMeAccounts.plist in the trash.

Learned from Kurt Lang

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Answer 3

Chocoholix Author

Level 1

9 points

Jul 3, 2017 12:52 PM in response to Eric Root

thanks for your suggestion Eric. I'm struggling to find the user/home folder in Finder, which means when I open the View options, I don't get a Show Library folder option. Not sure what I'm doing wrong, or where to find user/home. Sorry I might be being really stupid here...

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Answer 4

Eric Root

Level 10

685,221 points

Jul 4, 2017 1:21 PM in response to Chocoholix

You are welcome. In the Finder Sidebar Favorites Section, do you see a house with your name next to it? That is your user/home folder that you want to select before doing command - J. If you don't see that, go to Finder/Preferences/Sidebar/Favorites and check the house (last entry).

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Answer 5

Chocoholix Author

Level 1

9 points

Jul 4, 2017 1:27 PM in response to Eric Root

thanks so much Eric. I managed to locate the user/home folder (it wasn't there originally) and have now followed the steps in your first post. I do hope this works - really appreciate your help!

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Answer 6

Eric Root

Level 10

685,221 points

Jul 4, 2017 1:57 PM in response to Chocoholix

You are welcome.

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