External monitors on new MacBook USB-C

I just bought the new MacBook, after upgrading from a MacBook Air. With the Air, I had a VGA monitor and a USB monitor connected which gave me three monitors. With the new MacBook, I've bought the Apple adapter and another one from Amazon. The USB-C with USB, VGA and Power. Neither allows the MacBook to see either external monitors (together or separate); thus I've now lost functionality as I really need at least two monitors for my work.


Any ideas would be greatly appreciated.

MacBook, iOS 10.3.2

Posted on Jul 3, 2017 11:48 AM

Reply
9 replies

Jul 4, 2017 5:59 PM in response to DSBates

Hello DSBates,

Thank you for using Apple Support Communities.

I see that you have just purchased the new MacBook Pro with the Thunderbolt 3 (USB-C) ports. These ports are multi-functional allowing you to connect devices and displays, charge your computer, and provide power to connected devices through one USB-C connector. The following article will explain your options:

Connect with Thunderbolt 3 on your new MacBook Pro

This section specifically addresses external video:

Connecting to external video

The Thunderbolt 3 ports on your MacBook Pro also support video output, allowing you to connect to an external display, projector, or HDTV. Use these adapters or cables to connect.

VGA display or projector: Use a USB-C VGA Multiport Adapter to connect the display or projector to a Thunderbolt 3 port on your MacBook Pro.

HDMI display or HDTV: Use a USB-C Digital AV Multiport Adapter to connect the HDMI display or HDTV to a Thunderbolt 3 port on your MacBook Pro. If you have an HDTV connected to an Apple TV, you can also use AirPlay to mirror your MacBook Pro display on your TV screen in up to 1080p HD.

USB-C display: Connect the cable that came with the display to a Thunderbolt 3 port on your MacBook Pro.

Thunderbolt 2 display: Use a Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter to connect the Thunderbolt 2 display to a Thunderbolt 3 port on your MacBook Pro.

USB-C DisplayPort displays: Use the cable that came with your display or a USB 3.1 (USB-C to USB-C) cable.

Native Thunderbolt 3 displays: Use the cable that came with your display or a Thunderbolt 3 cable. Learn more about connecting your MacBook Pro to the LG UltraFine 5K Display and the LG UltraFine 4K Display via Thunderbolt 3.

Apple Thunderbolt display: Use a Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter.

You can also attach 4K Single-Stream Transport (SST) displays, as well as 5K/4K Multi-Stream Transport (MST) displays, to all 2016 MacBook Pro models. Learn more about using these displays with your MacBook Pro.

Best regards.

Jul 5, 2017 7:10 AM in response to DSBates

I just bought the new MacBook, after upgrading from a MacBook Air.


In terms of graphics capability, it doesn't necessarily mean an upgrade.


The MacBook is not capable of supporting more than one external monitor, period. If you want to do that, you will need another MacBook Air or a MacBook Pro. Pay attention to the tech specifications before you purchase.


From: https://www.apple.com/macbook/specs/


"Dual display and video mirroring: simultaneously supports full native resolution on the built-in display and up to 4096-by-2304 resolution at 60Hz on an external display, both at millions of colors"


"an external display," means one.

Jul 6, 2017 2:38 PM in response to DSBates

Oh. Well if you can't upgrade to hdmi for some reason like the monitor isnt equipped I'm sorry to say that the theoretical max picture quality would be 720p on a good day. Also my experience with the adapters is there is a specific procedure that has to be followed to make them work. The connector had to be connected to the computer and the monitor first then connected at the adapter after both of these had taken place. If that doesn't work try other possible patterns. I have no clue if the graphics card would causing some kind of problem its entirely possible that it's too good for vga in its mind and would prefer the glare of a new 5k display. The ability to configure graphics on a Mac is part of what makes them so perfect and awesome though so just go configure it in your System Preferences under Missing Functionalities.

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External monitors on new MacBook USB-C

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