how do i remove someones account from an apple watch i bought from them
I bought an apple watch series 2 from postmark and the previous owner never disconnected the watch from her account. What do i do?
Apple Watch Series 2
Hi
You are describing Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen.
To be able to pair the Apple Watch to your own iPhone, you would need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ (by signing in with their Apple ID > Find My iPhone > All Devices, then select the Apple Watch > Erase Apple Watch > Next until erased > click X next to the watch).
If you cannot arrange for the previous owner to do this, then, if possible, you should return the watch for a refund.
You will not otherwise be able to use the watch. There is no way around this security feature.
Apple will not advise you of the previous owner's contact details, nor will Apple pass your details on to them.
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