I purchased Total Recall and cannot download it onto my iPhone 6S.
I click on download and the wheel spins and spins and nothing happens.
I then have to close iTunes to get back in. I am able to download said movie on my PC via iTunes.
Also, I can download other movies on my iPhone.
Not sure what the issue is. Please advise and thank you!
iPhone 6s, iOS 10.3.2
Hello and welcome to Apple Support Communities, bayushi_slick.
If I understand your post correctly, you're having trouble downloading one movie to your iPhone. I'd like to help.
Try these steps:
On an iPhone, iPad, or iPod touch
- Open the iTunes Store app.
- On your iPhone or iPod touch, tap More at the bottom of the screen. Then tap Downloads.
On your iPad, tap Downloads. You won't see Downloads unless you have items available to download or active or paused downloads.- If prompted, enter your Apple ID and password.
- Find the item that you want to restart and tap the blue download arrow
.
If you can't complete the download on your iPhone, iPad, or iPod touch, download it in iTunes on your Mac or PC. Then sync it to your device.
You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
If you still can't restart your downloads, get more help.
For more information, see the full article here:
If an iTunes Store purchase unexpectedly stops downloading
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.
cannot download movie on iPhone
