I've seen this post before in 2015, on my Ipad with ios 10.3.2 when starting the mail app it allways starts with an email from a year ago. Really annoying to scroll back to the top, each time. Yes, did reset the ipad, latest version ios, nothing resolves it. When deleting the email, another one takes its place, almost just as old.
Hi, I too read the posts of the same issue from 2015 with >700 user reports. I helped a friend with an iPad on iOS 11.x and got a good result through these steps:
Long winded explanation and maybe not all needed but wanted to explain it thoroughly as it worked and haven’t found another solution.
I hope it helps someone.
Hi, I too read the posts of the same issue from 2015 with >700 user reports. I helped a friend with an iPad on iOS 11.x and got a good result through these steps:
Long winded explanation and maybe not all needed but wanted to explain it thoroughly as it worked and haven’t found another solution.
I hope it helps someone.
Totally amazed how you worked this out. Followed your instructions but left out steps 1-4 which simple seem to be confirming the problem. Steps 12 and 13 confirm that the problem has been solved. Thank you very much, as time has gone by the amount of scrolling need to get to the latest email has been becoming increasingly frustrating.
Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.
Send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.
I’m using iOS 11.2.5 now and still have the problem. I first noticed it early last Fall. It was stuck on a travel itinerary for about three months, then one day it decided to get stuck on a different email (a more recent travel itinerary). I deleted that email this morning and now it’s stuck on the email immediately proceeding the one I deleted. Tons af fun...
I had the same problem and solved it the following way:
1 - Moved the stuked e-mail to another folder.
2 - Selected the last received e-mail
3 - Closed the app
4 - Re-opened the app (confirmed last received e-mail was active)
5 - Opened the other folder and moved old e-mail back to the Received folder
Problem was solved!
ITBlakeD Thank you so much! Your suggestion worked very well, after following many other instructions in an attempt to resolve my problem. Your suggestion was clear and my problem is now resolved.
Seems to be a bug affecting some users. Perhaps the next iOS update will include a fix.
Seems to be existing since 2015, will not hold my breath.
Thanks for your quick response.
Finally. A solution that worked. Let's hope it holds. Been nearly a year since this issue popped up.
Experiencing the same thing - we shouldn’t have to delete an important email ( a great suggestion 👍-1F3FB;) to “fix” this problem- please fix this, Apple.
Amazing! This worked. How you figured this out is baffling but thank you! This issue has been driving me crazy only on ipad, not iphone for some reason.
Unfortunately, all this does is change the email that the Mail app gets stuck on...
Unfortunately, all this does is change the email that the Mail app gets stuck on...
It helped me.
I'd been ignoring that issue and scrolling for a long time.
thank you very much
Thank you, this finally seems to have solved the problem but if it recurs I will be using the “tap in right hand corner of status bar” workaround which takes you to the first email in inbox.
Why does Mail app always open at the same email on iPad?
