Safari will not engage Citrix receiver

Hi


This has happened as of yesterday. Normally I log in to work using a Citrix receiver which opens my virtual workspace.


As of yesterday (7 Jul 17), Safari will not engage the Citrix receiver. The log in page just loops over and over


I can log in fine using Chrome and connect to work (workaround - not my preference)


Steps I have tried:


1. Un-installed and re installed the latest version of Citrix receiver

2. Cleared the Safari cache using the Develop menu

3. Cleared history

4. Deleted the following folders from Library:

a. com.apple.safari

b. com.apple.safaridavclient

c. Last session plist

d. Saved Application State

5. Cleared the website data from Safari Preferences


There is one thread here with a diagnostic by Linc Davis


And yes - when I switch to Guest account, it works fine in Safari


I think it is a Certificate issue somewhere - (my best guess from reading this and other troubleshooting at Citrix) but that is the extent of my expertise


My machine: Early 2015 MBP

OS: MacOS Sierra 10.12.5

Safari Extensions: None

Safari plug-ins: None (at least that I can find using ⌘,)


Thank you for any help you provide -

MacBook Pro with Retina display, macOS Sierra (10.12.5)

Posted on Jul 8, 2017 8:25 PM

Reply
11 replies

Jul 9, 2017 10:17 AM in response to Eric Root

User uploaded file



Date/Time: 2017-07-06 14:07:23.452485 -0700

OS Version: Mac OS X 10.12.5 (Build 16F73)

Architecture: x86_64

Report Version: 19



Command: Microsoft Word

Path: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

Version: 15.36 (15.36.17070200)

Parent: launchd [1]

PID: 11411



Event: cpu usage

CPU: 90s cpu time over 112 seconds (80% cpu average), exceeding limit of 50% cpu over 180 seconds

Duration: 112.38s

Steps: 90



Hardware model: MacBookPro12,1

Active cpus: 4



Fan speed: 1631 rpm

Jul 11, 2017 3:05 PM in response to Eric Root

Final update:


I turned off every element of the iCloud from  - Sys Prefs - iCloud


The idea was to turn it on one by one and see where the error occurs.


Stumbled on the fact that auto fill of the user name and password using Safari's built in function is apparently what is triggering the error


Went into Keychain access and deleted the credentials for work


Thus far - no issues other than having to manually fill out username and password every time I sign in (couple three times a day given time out feature)


Guess that is the solution - still do not understand exactly why it happened but wanted to close the loop.

Jul 8, 2017 9:10 PM in response to Eric Root

Here it is -

By the way I also tried the steps in Linc Davis' Safari corruption thread from one of your answers and opened a completely reset Safari and the problem persisted


I think I am getting an inclination why -


EtreCheck version: 3.4 (420)

Report generated 2017-07-08 21:06:35

Download EtreCheck from https://etrecheck.com

Runtime: 1:57

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Other problem

Description:

Safari will not engage Citrix receiver on this account


Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.9 GHz Intel Core i5 (i5-5287U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

8 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 179

iCloud Quota: 3.63 GB available


Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

Color LCD 3360 x 2100


Disk Information:

APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.42 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information:

USB30Bus

TOSHIBA External USB 3.0

External USB 3.0 disk2: (3 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Mac (disk2s2 - Journaled HFS+) /Volumes/Mac : 3.00 TB (2.10 TB free)

Broadcom Corp. Bluetooth USB Host Controller

hub_device

Logitech USB Trackball


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 499.05 GB (334.02 GB free)

Encrypted AES-XTS Unlocked

Physical disk: disk0s2 499.42 GB Online


System Software:

macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Clean up:

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES

Executable not found!

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full

Executable not found!

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full

Executable not found!

/System/Library/LaunchAgents/net.culater.SIMBL.Agent.plist

/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent

Executable not found!

4 orphan files found. [Clean up]


Kernel Extensions:

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (10.4.0 29337 - SDK 10.7) [Lookup]

[not loaded] com.parallels.kext.netbridge (10.4.0 29337 - SDK 10.7) [Lookup]

[not loaded] com.parallels.kext.usbconnect (10.4.0 29337 - SDK 10.7) [Lookup]

[not loaded] com.parallels.kext.vnic (10.4.0 29337 - SDK 10.7) [Lookup]


/Applications/Pogoplug PC.app

[not loaded] com.pogoplug.xcetap (20110**2) [Lookup]


/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.6.0 - SDK 10.9) [Lookup]


/Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns

[not loaded] com.MBB.driver.MBBACMData (5.01.05.00 - SDK 10.8) [Lookup]

[not loaded] com.MBB.driver.MBBActivateDriver (5.01.03 - SDK 10.8) [Lookup]

[not loaded] com.MBB.driver.MBBEthernetData (5.01.09.00 - SDK 10.8) [Lookup]


Startup Items:

TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

Startup items no longer function in OS X Yosemite or later


System Launch Agents:

[failed] net.culater.SIMBL.Agent.plist (? 850e6250 0 - installed 2016-09-22) [Lookup] - /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent: Executable not found!

[not loaded] 6 Apple tasks

[loaded] 180 Apple tasks

[running] 96 Apple tasks


System Launch Daemons:

[not loaded] 38 Apple tasks

[loaded] 174 Apple tasks

[running] 105 Apple tasks


Launch Agents:

[running] HWPortCfg.plist (? 799429ac 500b9fb6 - installed 2015-08-15) [Lookup]

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-02-28) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[running] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-08) [Lookup]

[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 11a76b0d - installed 2017-07-08) [Lookup]

[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-08) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? c18bc3ff be93c7fb - installed 2017-04-28) [Lookup]

[failed] com.teamviewer.teamviewer.plist (? 9223e856 0 - installed 2015-04-28) [Lookup] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer: Executable not found!

[failed] com.teamviewer.teamviewer_desktop.plist (? efecefe3 0 - installed 2015-04-28) [Lookup] - /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop: Executable not found!

[running] net.juniper.pulsetray.plist (? b3b8c25a 42208e6 - installed 2017-07-08) [Lookup]

[loaded] ouc.plist (Shell Script 95eaf36e - installed 2015-08-15) [Lookup]


Launch Daemons:

[running] HWNetMgr.plist (? eba97c80 8a4bf32e - installed 2015-08-15) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-26) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-14) [Lookup]

[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f a85200a0 - installed 2017-06-09) [Lookup]

[running] com.huawei.mbbservice.plist (? d59902d6 599c7d6e - installed 2016-12-16) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-07-03) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-09-11) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]

[loaded] com.smithmicro.netwise.osx.helper.plist (Smith Micro Software, Inc.; Consumer Division - installed 2016-07-07) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-04-26) [Lookup]

[failed] com.teamviewer.teamviewer_service.plist (? 52d5a08d 0 - installed 2015-04-28) [Lookup] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service: Executable not found!

[running] net.juniper.AccessService.plist (? 992eb637 af0481e4 - installed 2017-07-08) [Lookup]

[loaded] net.juniper.UninstallPulse.plist (? 495c1065 cc0dbbde - installed 2017-07-08) [Lookup]


User Launch Agents:

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-02-16) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[loaded] net.juniper.SetupClient.plist (? 1ed2aba6 10ee5193 - installed 2016-06-22) [Lookup]


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-05-16)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

cDockHelper Application

(~/Applications/cDock-2.app/Contents/Resources/cDockHelper.app)


Internet Plug-ins:

SlingPlayer: Unknown (installed 2015-06-19) [Lookup]

net.juniper.DSSafariExtensions: Unknown (installed 2013-03-27) [Lookup]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2016-05-19) [Lookup]

FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-17) [Lookup]

AdobePDFViewerNPAPI: 15.006.30306 (installed 2017-04-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-05-17)

Flash Player: 26.0.0.131 (installed 2017-06-17) [Lookup]

CitrixICAClientPlugIn: 12.6.0 (installed 2017-07-08) [Lookup]

SharePointBrowserPlugin: 14.5.5 (installed 2015-09-10) [Lookup]

AdobePDFViewer: 15.006.30306 (installed 2017-04-12) [Lookup]

iPhotoPhotocast: 7.0 (installed 2015-11-29)

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-04-28) Check version


User internet Plug-ins:

WebEx64: 1.0 (installed 2014-07-15) [Lookup]

DISH Anywhere Player: ECHO.2.29.3 (installed 2016-07-28) [Lookup]


3rd Party Preference Panes:

Flash Player (installed 2017-06-14) [Lookup]

Java (installed 2017-04-28) [Lookup]

Tuxera NTFS (installed 2016-01-19) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.05 GB Disk used: 165.03 GB

Destinations:

Backup_Disk_2 [Local]

Total size: 3.00 TB

Total number of backups: 2

Oldest backup: 2/27/17, 10:17 AM

Last backup: 5/20/17, 10:11 AM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 499.05 GB X 3)


Mac [Local]

Total size: 3.00 TB

Total number of backups: 80

Oldest backup: 1/19/16, 8:27 PM

Last backup: 7/8/17, 8:03 PM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 499.05 GB X 3)


Top Processes by CPU:

5% Safari

3% WindowServer

2% kernel_task

2% localAuthenticationRemoteService

1% Finder


Top Processes by Memory:

846 MB kernel_task

193 MB WindowServer

170 MB mds_stores

144 MB Dock

131 MB photoanalysisd


Top Processes by Network Use:

Input Output Process name

36 KB 34 KB mDNSResponder

19 KB 22 KB apsd

5 KB 5 KB assistantd

3 KB 4 KB CommCenter

3 KB 2 KB netbiosd


Top Processes by Energy Use:

4.86 Safari

2.98 WindowServer

0.58 hidd

0.12 mbbservice


Virtual Memory Information:

11.61 GB Available RAM

8.69 GB Free RAM

4.39 GB Used RAM

2.93 GB Cached files

0 B Swap Used


Software installs:

Microsoft OneNote: 15.35 (installed 2017-06-12)

Adobe Flash Player: (installed 2017-06-13)

Adobe Flash Player: (installed 2017-06-17)

Microsoft OneNote: 15.35.1 (installed 2017-06-18)

Microsoft AutoUpdate: (installed 2017-06-22)

Microsoft AutoUpdate: (installed 2017-06-22)

Microsoft Excel for Mac: (installed 2017-06-22)

Microsoft Word for Mac: (installed 2017-06-22)

Microsoft PowerPoint for Mac: (installed 2017-06-22)

Microsoft Outlook for Mac: (installed 2017-06-22)

Microsoft Excel for Mac: (installed 2017-06-22)

Microsoft Word for Mac: (installed 2017-06-22)

Microsoft PowerPoint for Mac: (installed 2017-06-22)

Microsoft Outlook for Mac: (installed 2017-06-22)

OneDrive: 17.3.6916 (installed 2017-06-25)

Microsoft AutoUpdate: (installed 2017-07-03)

OneDrive: 17.3.6919 (installed 2017-07-04)

Microsoft Excel for Mac: (installed 2017-07-04)

Microsoft Word for Mac: (installed 2017-07-04)

Microsoft PowerPoint for Mac: (installed 2017-07-04)

Microsoft Outlook for Mac: (installed 2017-07-04)

Citrix Receiver: 12.6.0 (installed 2017-07-07)

Citrix Receiver: 12.1.0 (installed 2017-07-08)

Citrix Receiver: 12.6.0 (installed 2017-07-08)

Pulse Secure: 5.1.7.61533 (installed 2017-07-08)


Install information may not be complete.


Diagnostics Information:

2017-07-08 19:58:35 Junos Pulse.app Crash [Open]

2017-07-06 14:09:17 Microsoft Word.app High CPU use [Open] [Details]

Jul 9, 2017 5:21 AM in response to ManSinha_Y

/Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns


Have you updated the above software lately. It has caused problems for others.


SIMBL is a system hack. Try removing it.


SIMBL Uninstall See solution posted by Linc Davis .


Clean up:

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES

Executable not found!

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full

Executable not found!

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full

Executable not found!

/System/Library/LaunchAgents/net.culater.SIMBL.Agent.plist

/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent

Executable not found!

4 orphan files found. [Clean up]


Run the report again and click [Clean up].

Jul 9, 2017 7:03 AM in response to Eric Root

I deleted SIMBL and Huawei (have not used that in a good long while)

The net.culator file will not let me delete it from the System/Library/LaunchAgents location - the error message is that MacOS requires it to function and hence it cannot be deleted. I have even tried to delete in Safe Mode

Here is the most recent report -


EtreCheck version: 3.4 (420)

Report generated 2017-07-09 06:57:22

Download EtreCheck from https://etrecheck.com

Runtime: 1:55

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Apps are crashing


Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.9 GHz Intel Core i5 (i5-5287U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

8 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 179

iCloud Quota: 3.59 GB available


Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

Color LCD 3360 x 2100


Disk Information:

APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.42 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information:

USB30Bus

TOSHIBA External USB 3.0

External USB 3.0 disk2: (3 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Mac (disk2s2 - Journaled HFS+) /Volumes/Mac : 3.00 TB (2.10 TB free)

Broadcom Corp. Bluetooth USB Host Controller

hub_device

Apple Inc. iPhone

Logitech USB Trackball


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 499.05 GB (333.89 GB free)

Physical disk: disk0s2 499.42 GB Online


System Software:

macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Clean up:

/System/Library/LaunchAgents/net.culater.SIMBL.Agent.plist

/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions:

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (10.4.0 29337 - SDK 10.7) [Lookup]

[not loaded] com.parallels.kext.netbridge (10.4.0 29337 - SDK 10.7) [Lookup]

[not loaded] com.parallels.kext.usbconnect (10.4.0 29337 - SDK 10.7) [Lookup]

[not loaded] com.parallels.kext.vnic (10.4.0 29337 - SDK 10.7) [Lookup]


/Applications/Pogoplug PC.app

[not loaded] com.pogoplug.xcetap (20110**2) [Lookup]


/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.6.0 - SDK 10.9) [Lookup]


/Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns

[not loaded] com.MBB.driver.MBBACMData (5.01.05.00 - SDK 10.8) [Lookup]

[not loaded] com.MBB.driver.MBBActivateDriver (5.01.03 - SDK 10.8) [Lookup]

[not loaded] com.MBB.driver.MBBEthernetData (5.01.09.00 - SDK 10.8) [Lookup]


Startup Items:

TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

Startup items no longer function in OS X Yosemite or later


System Launch Agents:

[failed] net.culater.SIMBL.Agent.plist (? 850e6250 0 - installed 2016-09-22) [Lookup] - /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent: Executable not found!

[not loaded] 6 Apple tasks

[loaded] 185 Apple tasks

[running] 91 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 172 Apple tasks

[running] 108 Apple tasks


Launch Agents:

[running] HWPortCfg.plist (? 799429ac 500b9fb6 - installed 2015-08-15) [Lookup]

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-02-28) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-09) [Lookup]

[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 11a76b0d - installed 2017-07-09) [Lookup]

[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-09) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? c18bc3ff be93c7fb - installed 2017-04-28) [Lookup]

[running] net.juniper.pulsetray.plist (? b3b8c25a 42208e6 - installed 2017-07-08) [Lookup]

[loaded] ouc.plist (Shell Script 95eaf36e - installed 2015-08-15) [Lookup]


Launch Daemons:

[running] HWNetMgr.plist (? eba97c80 8a4bf32e - installed 2015-08-15) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-26) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-14) [Lookup]

[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f a85200a0 - installed 2017-06-09) [Lookup]

[running] com.huawei.mbbservice.plist (? d59902d6 599c7d6e - installed 2016-12-16) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-07-03) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-09-11) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]

[loaded] com.smithmicro.netwise.osx.helper.plist (Smith Micro Software, Inc.; Consumer Division - installed 2016-07-07) [Lookup]

[running] net.juniper.AccessService.plist (? 992eb637 af0481e4 - installed 2017-07-08) [Lookup]

[loaded] net.juniper.UninstallPulse.plist (? 495c1065 cc0dbbde - installed 2017-07-08) [Lookup]


User Launch Agents:

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-02-16) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[loaded] net.juniper.SetupClient.plist (? 1ed2aba6 10ee5193 - installed 2016-06-22) [Lookup]


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-05-16)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

cDockHelper Application

(~/Applications/cDock-2.app/Contents/Resources/cDockHelper.app)


Internet Plug-ins:

SlingPlayer: Unknown (installed 2015-06-19) [Lookup]

net.juniper.DSSafariExtensions: Unknown (installed 2013-03-27) [Lookup]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2016-05-19) [Lookup]

FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-17) [Lookup]

AdobePDFViewerNPAPI: 15.006.30306 (installed 2017-04-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-05-17)

Flash Player: 26.0.0.131 (installed 2017-06-17) [Lookup]

CitrixICAClientPlugIn: 12.6.0 (installed 2017-07-09) [Lookup]

SharePointBrowserPlugin: 14.5.5 (installed 2015-09-10) [Lookup]

AdobePDFViewer: 15.006.30306 (installed 2017-04-12) [Lookup]

iPhotoPhotocast: 7.0 (installed 2015-11-29)

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-04-28) Check version


User internet Plug-ins:

WebEx64: 1.0 (installed 2014-07-15) [Lookup]

DISH Anywhere Player: ECHO.2.29.3 (installed 2016-07-28) [Lookup]


3rd Party Preference Panes:

Flash Player (installed 2017-06-14) [Lookup]

Java (installed 2017-04-28) [Lookup]

Tuxera NTFS (installed 2016-01-19) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.05 GB Disk used: 165.16 GB

Destinations:

Backup_Disk_2 [Local]

Total size: 3.00 TB

Total number of backups: 2

Oldest backup: 2/27/17, 10:17 AM

Last backup: 5/20/17, 10:11 AM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 499.05 GB X 3)


Mac [Local]

Total size: 3.00 TB

Total number of backups: 79

Oldest backup: 1/19/16, 8:27 PM

Last backup: 7/9/17, 6:16 AM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 499.05 GB X 3)


Top Processes by CPU:

11% kernel_task

9% com.apple.preference.security.remoteservice

6% WindowServer

1% mds

0% fontd


Top Processes by Memory:

849 MB kernel_task

116 MB Dock

115 MB WindowServer

92 MB iconservicesagent

79 MB mds_stores


Top Processes by Network Use:

Input Output Process name

24 KB 23 KB mDNSResponder

10 KB 11 KB apsd

4 KB 4 KB CommCenter

3 KB 2 KB netbiosd

144 B 144 B ntpd


Top Processes by Energy Use:

9.76 WindowServer

7.50 mds

1.98 mdworker

1.80 mdworker


Virtual Memory Information:

12.11 GB Available RAM

9.82 GB Free RAM

3.89 GB Used RAM

2.29 GB Cached files

0 B Swap Used


Software installs:

Microsoft OneNote: 15.35 (installed 2017-06-12)

Adobe Flash Player: (installed 2017-06-13)

Adobe Flash Player: (installed 2017-06-17)

Microsoft OneNote: 15.35.1 (installed 2017-06-18)

Microsoft AutoUpdate: (installed 2017-06-22)

Microsoft AutoUpdate: (installed 2017-06-22)

Microsoft Excel for Mac: (installed 2017-06-22)

Microsoft Word for Mac: (installed 2017-06-22)

Microsoft PowerPoint for Mac: (installed 2017-06-22)

Microsoft Outlook for Mac: (installed 2017-06-22)

Microsoft Excel for Mac: (installed 2017-06-22)

Microsoft Word for Mac: (installed 2017-06-22)

Microsoft PowerPoint for Mac: (installed 2017-06-22)

Microsoft Outlook for Mac: (installed 2017-06-22)

OneDrive: 17.3.6916 (installed 2017-06-25)

Microsoft AutoUpdate: (installed 2017-07-03)

OneDrive: 17.3.6919 (installed 2017-07-04)

Microsoft Excel for Mac: (installed 2017-07-04)

Microsoft Word for Mac: (installed 2017-07-04)

Microsoft PowerPoint for Mac: (installed 2017-07-04)

Microsoft Outlook for Mac: (installed 2017-07-04)

Citrix Receiver: 12.6.0 (installed 2017-07-07)

Citrix Receiver: 12.1.0 (installed 2017-07-08)

Citrix Receiver: 12.6.0 (installed 2017-07-08)

Pulse Secure: 5.1.7.61533 (installed 2017-07-08)

TeamViewer: 12.0.78517 (installed 2017-07-09)

Citrix Receiver: 12.6.0 (installed 2017-07-09)


Install information may not be complete.


Diagnostics Information:

2017-07-08 19:58:35 Junos Pulse.app Crash [Open]

2017-07-06 14:09:17 Microsoft Word.app High CPU use [Open] [Details]


Files deleted by EtreCheck:

2017-07-08 21:12:40 - /Library/LaunchAgents/com.teamviewer.teamviewer.plist - Unknown

2017-07-08 21:12:40 - /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist - Unknown

2017-07-08 21:12:40 - /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist - Unknown

2017-07-08 21:12:40 - /System/Library/LaunchAgents/net.culater.SIMBL.Agent.plist - Unknown

2017-07-09 06:25:10 - /System/Library/LaunchAgents/net.culater.SIMBL.Agent.plist - Unknown

Jul 8, 2017 8:49 PM in response to ManSinha_Y

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Jul 9, 2017 9:05 AM in response to ManSinha_Y

Clean up:

/System/Library/LaunchAgents/net.culater.SIMBL.Agent.plist

/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent

Executable not found!

One orphan file found. [Clean up]


See if you can delete it using the above.


Diagnostics Information:

2017-07-08 19:58:35 Junos Pulse.app Crash [Open]

2017-07-06 14:09:17 Microsoft Word.app High CPU use [Open][Details]


For Word, click [Open][Details] to see what information is shown.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari will not engage Citrix receiver

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