why is my account disabled

Question

Level 1

7 points

i want to update my phone on the app store but it just says my account is disabled

iPhone 6s, iOS 10.3.2

Posted on Jul 10, 2017 3:14 PM

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Answer 1

This is a user-to-user support forum. The following may help: If your Apple ID is locked or disabled - Apple Support

If that doesn't resolve the issue, contact Apple Support. There is a section regarding that at the bottom of the page linked above.

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Answer 2

Level 10

685,221 points

There is a contact link.

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

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