why is my account disabled

This is a user-to-user support forum. The following may help: If your Apple ID is locked or disabled - Apple Support

If that doesn't resolve the issue, contact Apple Support. There is a section regarding that at the bottom of the page linked above.

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.