Yahoo crashes in Safari

Question

Yahoo crashes in Safari

Yahoo crashes frequently in Safari. works fine in Firefox or Chrome. I have OS 10.9.5

MacBook Pro

Posted on Jul 10, 2017 5:26 PM

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Answer 1

Eric Root

Level 10

685,733 points

Jul 11, 2017 10:31 AM in response to cathyfromredwood city

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Safari Corruption See post by Linc Davis

Safari Reset

If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

Jul 18, 2017 12:53 PM in response to cathyfromredwood city

I did not use this the first time it was suggested because I was afraid it was phishing. Your note reassured me but when I try to copy it i get another note warning me that the people giving me advice are probably not apple support employees. It would be nice to have some confidence in all this. Nevertheless, i ran the check, it produced a report, and then the report vanished from the screen and I can't find it or the Eteria program on my machine. please advise. I then spent the time to run it again and here are the results.

EtreCheck version: 3.4 (420)

Report generated 2017-07-18 12:49:37

Download EtreCheck from https://etrecheck.com

Runtime: 4:30

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 26

Video Information:ⓘ

Intel HD Graphics 4000 - VRAM: 1024 MB

Color LCD 1280 x 800

Disk Information:ⓘ

APPLE HDD HTS547550A9E384 disk0: (500.11 GB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (424.30 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-8A8 ()

USB Information:ⓘ

XHCI Root Hub SS Simulation

XHCI Root Hub USB 2.0 Simulation

Logitech USB Receiver

EHCI Root Hub Simulation

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

USB2.0 Hub

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

System Software:ⓘ

OS X Mavericks 10.9.5 (13F1911) - Time since boot: about 3 hours

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/Avast/components/fileshield/unsigned

[not loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Lookup]

/Library/Application Support/Avast/components/proxy/unsigned

[not loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) [Lookup]

System Launch Agents:ⓘ

[not loaded] 5 Apple tasks

[loaded] 143 Apple tasks

[running] 36 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 48 Apple tasks

[loaded] 141 Apple tasks

[running] 59 Apple tasks

Launch Agents:ⓘ

[not loaded] com.google.keystone.agent.plist (Google Inc. - installed 2016-08-24) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

[not loaded] com.google.keystone.daemon.plist (Google Inc. - installed 2016-09-01) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-11-01) [Lookup]

[not loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]

User Launch Agents:ⓘ

[not loaded] com.adobe.ARM.[...].plist (Adobe Systems, Inc. - installed 2016-11-04) [Lookup]

[not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-06-12) [Lookup]

User Login Items:ⓘ

AdobeResourceSynchronizer Application - Hidden

(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2014-05-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-11) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2016-11-04)

AdobePDFViewerNPAPI: 11.0.14 (installed 2016-01-24) [Lookup]

AdobePDFViewer: 11.0.14 (installed 2016-01-24) [Lookup]

Flash Player: 26.0.0.137 (installed 2017-07-11) [Lookup]

Default Browser: 537 (installed 2016-11-01)

SharePointBrowserPlugin: 14.7.3 (installed 2017-07-04) [Lookup]

Silverlight: 5.1.30317.0 (installed 2014-06-05) [Lookup]

DirectorShockwave: 12.2.4r194 (installed 2016-02-22) [Lookup]

SiteAdvisor: 2.0 (installed 2016-04-20) [Lookup]

User internet Plug-ins:ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]

Safari Extensions:ⓘ

[enabled] SiteAdvisor - McAfee - http://www.siteadvisor.com (installed 2016-11-19)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-06-23) [Lookup]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

13% plugin-container

9% firefox

5% mdworker

5% kernel_task

4% mdworker

Top Processes by Memory:ⓘ

1.42 GB com.apple.WebKit.WebContent

444 MB kernel_task

381 MB plugin-container

206 MB firefox

94 MB Safari

Top Processes by Energy Use:ⓘ

15.06 plugin-container

11.72 firefox

5.04 WindowServer

0.08 com.apple.WebKit.WebContent

Virtual Memory Information:ⓘ

493 MB Available RAM

10 MB Free RAM

3.52 GB Used RAM

483 MB Cached files

0 B Swap Used

Software installs:ⓘ

Office 2011 14.7.3 Update: (installed 2017-07-04)

Adobe Flash Player: (installed 2017-07-11)

Install information may not be complete.

Diagnostics Information:ⓘ

2017-07-16 17:09:38 Firefox.app Crash [Open]

Cause: _dirhelper: 366: mkdir: path=/var/folders/zz/zyxvpxvq6csfxvn_n00001yr0000gp/C/ modes[2]=0700: No such file or directory

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Answer 3

Jul 11, 2017 10:28 AM in response to Eric Root

it's crashing Yahoo.com while I'm sending email. it sends me a box saying the problem is being reported to Apple. it may crash a half dozen times until I shut down Yahoo and reboot my machine. it tells me it's sending messages but they don't get sent. Since it doesn't happen in Chrome or Firefox I'm assuming theproblem lies with Safari.

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Answer 4

Jul 17, 2017 10:54 PM in response to cathyfromredwood city

After your reply a few days ago I emptied the cache and it seemed to work well for about a week. starting today in Safari only when I go to MyYahoo and then try to navigate into my yahoo mail account I get a fractured page with a few oversized symbols in black and white and some of the navigation words from my email page in an odd typeface that are not links. I can access the account in Firefox. What is going on???? I really don't want to dump all the cookies etc but I will take those steps if they're the only way to get this back. this is beyond irritating

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Answer 5

Jul 17, 2017 10:58 PM in response to cathyfromredwood city

incidentally, am i the only one having this problem? my machine also keeps losing its connection to my wifi account. it will randomly reset itself to xfinity or some other account that doesn't work. I've had it looked at at a genius bar. They had to reconfigure my desktop but said it didn't appear to be anything wrong with the machine itself. I really can't afford to buy a new machine but this one is just not working like it should. I get a lot of spinning wheels and At times in Yahoo it will suddenly start taking about 20 seconds for each letter i'm typing to show up on the screen. I have to shut down the entire system and reboot it.

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Answer 6

Eric Root

Level 10

685,733 points

Jul 18, 2017 6:30 AM in response to cathyfromredwood city

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply

Answer 7

Eric Root

Level 10

685,733 points

Jul 19, 2017 6:51 AM in response to cathyfromredwood city

Finder/Preferences/Sidebar/Devices and check the top 2 boxes - that should make your hard drive visible in the Finder Sidebar. Select it and you should see a folder titled Library. Select that folder.

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