bad repair licenced re-seller

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Level 1

10 points

bad repair licenced re-seller

Hello,

I have following issue:

My phone screen was broken and I had to get it fixed immediately as it was not usable. Unfortunately I had to travel to Athens for work and could not go to my local Apple store to get it done there.

So I went to PUBLIC SYNTAGMATOwhich is the closest licenced re-seller who is also claiming to be licenced for repairs.

The repair was done with none genuine parts and the work was done extremely sloppy. Even after bringing the phone back the quality did not improve. Now after a month, the screen is coming off the frame and is cracked through the middle due to unproper fitting of the entire screen assembly. The screen sometimes does not react to touch or takes actions without being touched at all. The fingerprint reader sometimes works, sometimes doesn't.

Any recommendations on how to get the money back?

Best,

Philipp

iPhone 6

Posted on Jul 11, 2017 4:33 AM

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Answer 1

Jul 11, 2017 6:14 AM in response to poptional

You can confirm that shop was an actual Apple Authourized repair center at Apple - Εύρεση σημείων.

If they are not listed with Apple, they are not an Authorized repair center, no matter what they may have told you or advertised. If you know the parts were not OEM new, and the workmpoorly done, they I doubt they are an Authorized repair center. In that case, you can ask Apple about it, but odds are you’ve voided any further repairs or support from Apple by allowing an unauthorized service center to replace parts on the phone.

If that shop actually is an Apple Authoirzed repair center, then you should take the phone and the shop receipt to an Apple Store and explain what happened to them.

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Answer 2

Jul 11, 2017 4:37 AM in response to poptional

Sure. Since the repair was done by a reseller, go back and make a complaint. If they are an Apple Authorized Service Provider, you can Contact Apple Support and speak to Apple directly.

Sorry about your experience. Hopefully the reseller was authorized by Apple to make the repair on their behalf. Resellers and Service Providers might not be the same.

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Answer 3

Jul 11, 2017 6:04 AM in response to poptional

Hi

Apple will not help you if you have had 3rd party repairs

I think you need to buy a new iPhone 6s is a good buy

I don't think you have much chance of getting your money back

In UK you may get a refund if you paid by credit card don't know about other countries.

Cheers

Brian

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Answer 4

poptional Author

Level 1

10 points

Jul 12, 2017 12:17 AM in response to TruthSayer2016

Thank you for your reply.

Unfortunately it's difficult for me to go back as I would have to specifically fly to Greece just for this.

I later found out that they are only a licenced re-seller, not licenced to do repairs (which is no wonder considering the horrific workmanship).

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Answer 5

poptional Author

Level 1

10 points

Jul 12, 2017 12:18 AM in response to Briansyddall

Hey Brian,

Thanks for the reply.

Yes I'm afraid so too. Getting the money back would be a little victory though and since it was 130€ it would already make a good addition to a new phone.

Best,
Philipp

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