Clicking/popping when opening MBP lid

Question

Level 1

8 points

Clicking/popping when opening MBP lid

As I open the lid of my MacBook Pro it makes a sort of pop or click noise. I don't think it's the same popping issue that lots of people were reporting with the 2016 models as it doesn't happen randomly when I'm using the computer - only as the lid is being opened. Is this normal or should it be silent when you open the lid? The longer the MacBook has been sitting closed the louder the sound is when I open the lid. It sound like it's coming from the hinge.

It's a 2017 MacBook Pro 15 inch and I just bought it yesterday.

Thanks!

MacBook Pro, macOS Sierra (10.12.4), null

Posted on Jul 11, 2017 8:18 AM

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Answer 1

Aug 4, 2017 12:27 AM in response to atticustayar

On second thought I'm not so sure.. I called up to book an appointment but they're getting someone to call me today to come and sort it.. I just don't want them to come all this way, and use one of my Apple care strikes to tell me that it's fine and I'm being stupid.. YouTube "brycemate" - I put a video up or the noise. Yours similar to that?

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Answer 2

tjk

Level 9

51,116 points

Jul 11, 2017 8:26 AM in response to atticustayar

Hi,

If you read up on the 2016 issue, you'll find that many people experience the issue mostly when touching the display to open/close it. It sounds like exactly the same issue with your 2017. I would return the MBP for an exchange or refund within 14 days from date of purchase.

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Answer 3

Aug 3, 2017 12:00 PM in response to atticustayar

Just spoke with apple support and they spoke sense. Exactly what my friend told me about my noise - the rubber seal creates a perfect seal, the little pop/click is that seal breaking when you open it sometimes. You may notice it happen every time if you apply pressure on the top (pushing the rubber seal down) then open it. Nothing to be concerned about.

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Answer 4

atticustayar Author

Level 1

8 points

Aug 3, 2017 12:12 PM in response to BKEdwards

That's interesting to hear. I took mine in yesterday to an Apple Store and they looked at it and said it was normal. I've had a a couple of exchanged before this one and not all of them clicked when you opened the lid. Maybe it's due to how strong the magnet is. However the clicking on the first one I had was definitely coming from the hinge because I could carefully open it just slightly so that the magnet was released then open it further after that and the click came after the magnet was released. I think there may be more than one issue here and varying degrees of severity.

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Answer 5

tjk

Level 9

51,116 points

Jul 11, 2017 8:30 AM in response to atticustayar

The 2017 is still so new that there hasn't been a lot of information coming out about it yet, but I can't remember hearing about the issue on the 2017 yet. I would definitely return it.

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Answer 6

atticustayar Author

Level 1

8 points

Jul 11, 2017 8:28 AM in response to tjk

Thanks for the quick reply! It only happens as I open the only and not when I close it. But if I return it what is the likely hood of getting one that doesn't pop?

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