Apple Watch face falling off

Hi

Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish your available service options:

Apple Watch Service Answer Center - Apple Support

(Note that you are not talking to Apple here - this is a user-based technical support community).

I'm afraid that no-one here can intervene in your support case.

You may wish to ask the Apple Store to double-check whether your issue may be covered under Apple's current policies.

If it is not, then I'm afraid that your options are as they have previously been described to you by Apple.

I have the same issue. I brought it to a store and they quoted me $280. Then I called a the Apple support a month later and they quoted me over $300. It's a defect and I'm shocked that it's not covered even if it's out of warranty

Happened to me last week too. 1st generation watches were recently covered by an extended warranty for faces coming off due to battery expansion. Took mine to the Apple store today and, while mine's off warranty, they knew exactly what the problem was and sent it off to get fixed w/o charge. He said that most of the time it's because of using a non-Apple charger or equivalent that charges less than 5W, low wattage causes the battery to expand and pop the face off. He looked at my battery and yes, it was deformed. Got home and realized my charger wasn't as good as I thought it was. He said mine was odd because usually the adhesive is so strong the battery cracks the face first, but mine was still intact because there was poor adhesion.

You're welcome - good luck! 🙂

#metoo

Face just fell off while walking-

Series 1 watch-

Planning to duct tape it and advertise to all friends and colleagues what to expect (if apple care won’t repair)