HT201295

Question

Level 1

6 points

The section for "Reset the SMC on notebook computers > Non Removable Batteries" States to:

-Disconnect power adapter

-Use key command (Shift+Control+Option+Power)

-Plug back in

I have worked as a Genius in the retail store for 5 years and this seems to be incorrect.

Posted on Jul 11, 2017 10:16 AM

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Answer 1

Level 6

12,415 points

This is the full description, what is incorrect about it?

If the battery is nonremovable:

Shut down your Mac.
Unplug the MagSafe or USB-C power adapter from your computer.
Using the built-in keyboard, press Shift-Control-Option on the left side of the keyboard, then press the power button at the same time. Hold these keys and the power button for 10 seconds.
If you have a 2016 MacBook Pro with Touch ID, the Touch ID button is also the power button.
Release all keys.
Reconnect the power adapter.
Press the power button again to turn on your Mac.

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Answer 2

Level 9

51,192 points

Hi,

Actually, it says:

If the battery is nonremovable

Shut down the Mac.
Plug in the MagSafe or USB-C power adapter to a power source and to your Mac.
Using the built-in keyboard, press Shift-Control-Option on the left side of the keyboard, then press the power button at the same time.
Release all keys, then press the power button again to turn on your Mac

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