I've been receiving several calls stating that my iCloud account has been hacked anyone else getting these calls?

You are being targeted by criminals who hope you are gullible enough to believe that Apple would have people who can barely speak English calling you to ask if they can have access to your computer. I get calls like this for my "PC". I don't have a PC. It's all a gigantic scam perpetrated by unscrupulous people who hope to take complete advantage of you. Don't let them. Ask them if their Mother is proud of what they are doing?

GB

I received 3 differnt calls today. Phone id id saying Apple inc. the next time I answered and got a recording telling me I could wait on the line. I spoke with a gentlemen saying he was from “customer support” I ask him to repeat himself and he said the same. Nothing about Apple or “Apple support” I told him I have received a number of phone calls about my iCloud account. His response was to tell me that my iCloud was “Hacked”. LOL. I told him thank you very much and hung up.. I changed my password regardless and won’t think anything of it .. I did tell my wife and kids not to answer any phone calls from them and to be aware of any suspicious emails.

Yes, I got 3 calls Nov 18 and Nov 20,2017. I looked up number and gives my local Apple Store but since they called a number that isnt even linked to my Apple products ignored it. They are getting crafted with spoofing number and i dont like it.

Go into your Apple Account via a Browser: Apple - My Apple ID, and check all of your Trusted Phone numbers. Delete any that do not look familiar, and be sure to include a number that you can be reached that does not involve your iOS devices or your Mac (like your Mom's landline, for example).

Cheers,

GB

I'm getting them 10 times a day from 415-848-4445, which is an Apple Retail Store. Clearly the number has been hijacked. I went to the recommended page in Apple support they send you to (Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support) to report the call but there's no way to report it. Instead, Apple is simply sending you to their support page. Ridiculous. Apple needs to take these reports when the abuse is so widespread.

I got two missed calls from 1-866-275-3866, and a text message with an Apple ID Verification Code that I did not request, all within 7 minutes of another. Yesterday, when I called the number there was a message saying 'this is a number Apple uses to verify account change requests.' Today the number is out of order. These people move fast.

I've changed my password, but is there any way to make sure I did not in fact get hacked, and are there any other precautions I should take?

I understand what you're saying but Apple can do something, like many other large brands do to protect their names. It won't stop the conduct but they can contact the FTC to express concern and offer assistance. When a company has gravitas like Apple, and wants to protect their brand, like Apple has repeatedly shown it does, it can help. The point is that, IMHO, Apple fell down on the customer service side of things. They should care enough to give us the ability to report it to them so when they get enough complaints, they can decide what, if anything, they may want to do about it. And there's an efficacy to letting us report it. For a company that thrives on setting the trends for customer support, they failed on this one. If it's an email, Apple wants to know. If it's a phone call, they apparently don't care.

Personally, I did block them. And before posting, I tried to complain the FTC. But the FTC complaint forms aren't applicable in this situation - the forms force you to include info that doesn't apply, such as how much $ the scammer requested. No easy answers to make it stop but customer service fail.

Well, you can believe what you wish, but Apple has no more control over these criminals than you do. They are located in Russia, Ukraine, China, Latvia, you name it. Apple can protect their numbers no better than we can protect ours. And the FCC is doing what they can. But it is a black hole. If you want to blame someone, blame the criminals.

GB

I have gotten one of these calls every hour today. I finally called them back and they told me that there had been 18 attempts from Nigeria to hack my icloud account. They told me not to do any online banking or shopping until the issue is resolve. I asked more questions and they basically hung up on me. The phone number was 855-779-5028

It's what I said before. Apple's page for reporting issues includes mention of calls that purport to be from Apple. They then give you a link to contact them about it but it doesn't do that. It just takes you to general support options. Customer service in this situation is to have a form or other place where customers can send information to Apple about the call received. That's all it would take. Efficacious. Implies they care. Gives them info if they ever decide it's a big enough issue to use Apple's gravitas to say something to the FTC etc. Or they can throw it away. Thanks for your interest and conversation but I'm done. On to other things. Have a good one.

I started getting the calls yesterday as well... I'm blocking the numbers though.

Giir005 wrote:

I've been receiving several calls stating that my iCloud account has been hacked. Anyone else receiving this type of call?

Apple will never contact a customer with a blind phone call. Read: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support for further information.

Yep, me too. I've received the same robocall five times in a day. Just adding my voice to the chorus of frustrated folks who've been targeted.

Me too

Just received the Icloud account has been hacked call. Asking for a callback to 760-203-2118. Caller id showed Apple, Inc.