iPad 9.7 2017 model speaker seems low - how about others?

I got a new iPad 9.7 2017 model today. The speakers seems rather low - noticeably lower than the speakers on my iPhone 7 Plus. I was surprised. I don't have a way of measuring it numerically, but I would guess the iPad is a third lower than the sound from my iPhone. Both are at maximum volume playing the same songs for comparison.


Have other people noticed this as well? Is it faulty and needs exchanging? Is that just the way they are?

MacBook Pro (Retina, 13-inch, Late 2013), i5, 512 GB SSD, 16 GB RAM

Posted on Jul 13, 2017 5:07 AM

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8 replies

Jul 13, 2017 4:54 PM in response to Doug Lerner2

Just an update this morning. I think things are ok for now. At least it's not worth going over to a genius bar for at the moment.


  • MichaelPM's suggestion to change the EQ setting to Late Night does, in fact, boost the volume a tad. Or maybe it just reduces the bass so it sounds less muted. At any rate, it helps.
  • I just sat here with my iPad and iPhone 7 Plus side by side playing American Pie, back and forth between the two devices, and this morning the iPad actually sounds a bit louder than the iPhone. And the sound quality is less tinny. I wonder if the speaker just needed "airing out" after being unwrapped.
  • For the alerts (e.g. timer going off) the sound was extremely low at first. But as mentioned above, after I touched the alert sound setting from with the Clock app itself it suddenly became much louder. Louder than my iPhone. So I think that was a software glitch.
  • Siri still seems to be a tad more muted/lower than the same Siri on my iPhone though. I don't see a way to improve that. But it's a subtle thing, and it could just be that Siri is too bass and the Music EQ setting doesn't affect that.


Basically I think it's ok right now. I appreciate everybody's input. I think there were multiple issues at play and there wasn't just one right answer. But it was helpful. So thanks again!

Jul 13, 2017 6:13 AM in response to MichelPM

I called Apple support. They had me try some things. First, via headphones it sounds normal. Next I tried the timer alarm. It was clearly and obviously very low. So were various alert sound settings in preferences.


I hadn't seen that EQ setting before. I think it helped make it somewhat less bass. The music sounds a bit better. But the alert sounds are all still very low.


I made an appointment at the genius bar to have it looked at. Sigh.


Is this a known problem with these new iPads?


Thanks.

Jul 13, 2017 8:11 AM in response to MichelPM

Yes. Of course that helps some. But some sounds remain extremely low. For example, when the timer goes off. Siri is perfectly audible, but its voice is still noticeably lower than on my iPhone - even with the volume turned all the way up.


I think I'm getting used to the music level.


I really don't want to go to Apple Store in Ginza. They are always so crowded. I could live with the current music level. But certain alerts, like timer sounds, are multiple times obviously louder on my iPhone 7 Plus, and it seems strange.

Jul 13, 2017 8:13 AM in response to Doug Lerner2

This is interesting. I notice if I touch the default "Radar" timer alert setting inside the Clock app it sounds very loud!


It's just when the timer actually goes off that it's very low.


As I mentioned, I did try to catch it while it was going off and increasing the volume to max. Why would it be different?


This shows the speaker is capable of making a large sound though.

Jul 14, 2017 3:19 PM in response to Doug Lerner2

Getting back to this, I do notice that Siri seems more muted, or duller, or quieter on my iPad 5th generation than on my iPhone 7 Plus.


I'm not sure it is at the level of being a "bad speaker" but it's a noticeable difference.


It would be useful if other people had the same devices and could tell me they notice the same thing too. Then I'd know for sure that it's just the way they are.


I know they are different speakers. And it is possible that the iPad 5th generation is just deeper "bass" and I'm used to the higher pitched voice on the iPhone 7 Plus.


Thanks.

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iPad 9.7 2017 model speaker seems low - how about others?

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