My Logitech mouse on mac OS Sierra 10.12.5 does not work properly.

Question

My Logitech mouse on mac OS Sierra 10.12.5 does not work properly.

My Logitech MX620 Laser Cordless Mouse configured with the Logitech Control Center app works haphazardly.  

It seems to only work correctly 1 out of 20 times when restarting my mac Mini, model late 2012.

Why is mac OS Sierra 10.12.5 so buggy?

Why does everything in this OS work so randomly?

I already tried troubleshooting the Logitech Control Center, a couple times by deleting it and reinstalling it again.

It's also running the most up-to-date version, so like always with mac OS Sierra, I feel stranded and rendered useless.

Mac mini, macOS Sierra (10.12.5)

Posted on Jul 13, 2017 2:45 PM

Reply

Answer 1

Jul 14, 2017 12:51 AM in response to Tesserax

Hi Tesserax-

That Starview KVM switch seems interesting, I might get one later.

In regards to your reply, I'm already running the version you mentioned:

Software Version: 3.9.5.66
Post Date: 06-OCT-2016
OS: Mac OS X 10.12.x
File Size:20.2 MB

My mouse is also listed as having full compatibility with the Logitech Control Center software.

So I guess there's plenty more bugs for them to fix for the most unreliable operating system, macOS Sierra 10.12.5, typical...

Reply

Answer 2

Tesserax

Level 10

158,622 points

Jul 13, 2017 3:04 PM in response to Christopher Doryan

FWIW. I don't have the MX620, but the Logitech Performance MX mouse for my 2014 Mac mini ... which is running macOS Sierra 10.12.5. I have yet to have any issues, as you described, with it.

In addition, the mouse is not directly connected to my mini, but via a Starview KVM switch, so that it can be shared with a Win10 PC.

From the Logitech support site the latest Logitech Control Center version is: 3.9.5.66, dated 6 Oct 2016. For the Logitech Unifying Software, it is: 1.2.359, dated 1 Feb 2017. Both of these were updated for "Bug fixes for Mac OS Sierra."

Reply

Answer 3

Eau Rouge

Level 8

42,656 points

Jul 14, 2017 9:15 PM in response to Christopher Doryan

So once the report is generated click the share button, click copy report. To check what has been copied go to Finder and click Edit in the menubar then click Show Clipboard, this should show the report with coloured text. If all looks ok then Paste it into your reply here. If not then it might be an indication that an app is affecting the behaviour of your Mac.

Reply

Answer 4

Jul 14, 2017 11:54 PM in response to Eau Rouge

Eau Rouge- The Clipboard is definitely copying things correctly, but it doesn't seem to respect the text formatting when pasting it elsewhere.

EtreCheck version: 3.4 (420)

Report generated 2017-07-15 01:47:40

Download EtreCheck from https://etrecheck.com

Runtime: 1:58

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Hardware Information: ⓘ

Mac mini (Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini6,1

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

LX1951 1280 x 1024 @ 75 Hz

Disk Information: ⓘ

APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

OS X (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (395.20 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB20Bus

hub_device

USB20Bus

hub_device

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Plus More Enterprise LTD. USB-compliant keyboard

Logitech USB Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

System Software: ⓘ

macOS Sierra 10.12.5 (16F73) - Time since boot: about 7 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/duet.app

[loaded] com.kairos.driver.DuetDisplay (2.0.0 - SDK 10.12) [Lookup]

/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.5 - SDK 10.8) [Lookup]

[not loaded] com.Logitech.Unifying.HID Driver (1.3.5 - SDK 10.8) [Lookup]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 183 Apple tasks

[running] 93 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 183 Apple tasks

[running] 93 Apple tasks

Launch Agents: ⓘ

[running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2017-04-02) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2017-04-05) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-04-08) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-04-05) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-04-05) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-04-02) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-05-08) [Lookup]

[running] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc./ - installed 2017-05-26) [Lookup]

User Launch Agents: ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-07-13) [Lookup]

[running] com.tunnelbear.mac.tbeara.plist (TunnelBear, Inc./ - installed 2017-05-26) [Lookup]

User Login Items: ⓘ

Flux Application

(/Applications/Flux.app)

duet Application

(/Applications/duet.app)

iTunesHelper Application (? 0 - installed 2017-05-18)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

A360 Desktop Application

(/Applications/Autodesk/A360 Desktop.app)

BetterSnapTool Application

(/Applications/BetterSnapTool.app)

Remote for Mac Application

(/Applications/Remote for Mac.app)

Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 17.009.20058 (installed 2017-07-13) [Lookup]

FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-05-18)

AdobePDFViewer: 17.009.20058 (installed 2017-07-13) [Lookup]

Flash Player: 26.0.0.137 (installed 2017-07-14) [Lookup]

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-06-23) [Lookup]

Logitech Control Center (installed 2017-04-02) [Lookup]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

9% firefox

5% WindowServer

3% kernel_task

1% Yoink

0% hidd

Top Processes by Memory: ⓘ

972 MB firefox

847 MB kernel_task

218 MB Mail

215 MB Dropbox

162 MB com.apple.WebKit.WebContent

Top Processes by Network Use: ⓘ

Input Output Process name

573 KB 74 KB Mail

148 KB 62 KB mDNSResponder

111 KB 93 KB Dropbox

32 KB 47 KB apsd

16 KB 10 KB firefox

Top Processes by Energy Use: ⓘ

8.98 WindowServer

3.62 firefox

0.68 launchd

0.40 Dropbox

Virtual Memory Information: ⓘ

3.59 GB Available RAM

44 MB Free RAM

4.41 GB Used RAM

3.55 GB Cached files

0 B Swap Used

Software installs: ⓘ

Brother Software: (installed 2017-06-16)

Brother Software: (installed 2017-06-20)

Yoink: 3.2.6 (installed 2017-06-21)

Todoist: 7.0.1 (installed 2017-06-21)

Affinity Designer: 1.5.5 (installed 2017-06-22)

CopyClip: 1.9 (installed 2017-06-22)

App Cleaner & Uninstaller: 4.1 (installed 2017-06-22)

TextWrangler: 5.5.2 (installed 2017-06-22)

WhatsApp: 0.2.5093 (installed 2017-06-22)

HiddenMe Free: 2.1.2 (installed 2017-06-22)

BetterSnapTool: 1.7 (installed 2017-06-22)

Devslopes: 1.2.3 (installed 2017-06-22)

Quip: 5.0.56 (installed 2017-06-23)

Folx GO: 5.2.1 (installed 2017-06-25)

Adobe Flash Player: (installed 2017-06-26)

Yoink: 3.3 (installed 2017-07-03)

Devslopes: 1.2.4 (installed 2017-07-03)

Remote for Mac: (installed 2017-07-06)

Devslopes: 1.3 (installed 2017-07-09)

Todoist: 7.0.2 (installed 2017-07-09)

Copia: 1.1 (installed 2017-07-09)

Notebook: 2.0.2 (installed 2017-07-09)

Quip: 5.0.71 (installed 2017-07-09)

Notebook: 2.0.3 (installed 2017-07-11)

Devslopes: 1.3.1 (installed 2017-07-11)

Adobe Acrobat Reader DC (17.009.20058): (installed 2017-07-13)

Folx GO: 5.2.2 (installed 2017-07-14)

Ulysses: 2.8.3 (installed 2017-07-14)

Adobe Flash Player: (installed 2017-07-14)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-07-12 14:53:56 Firefox.app High CPU use [Open] [Details]

2017-06-25 10:49:32 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.kairos.driver.DuetDisplay 2

com.Logitech.Control Center.HID Driver 3.9.5

Files deleted by EtreCheck: ⓘ

2017-07-14 15:20:37 - /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist - Unknown

Reply

Answer 5

Eau Rouge

Level 8

42,656 points

Jul 14, 2017 1:29 AM in response to Christopher Doryan

You seem to be having problems of your own, as others have stated they are not experiencing the problems you are.

You could try downloading and installing the Combo updater, Download macOS Sierra 10.12.5 Combo Update this will do no harm and can reset some system files that may have become corrupted.

It is possible that you have installed thirty party software that is causing the conflicts you could download this, http://etrecheck.com/ once installed you can run it to generate a report of your Mac, you can post the results back here and we can have a look and see if there is anything that could be causing your problems. No personal information is in the report.

Otherwise you may have to go for a re-install.

Reply

Answer 6

Jul 14, 2017 10:40 AM in response to Eau Rouge

Dear Eau Rouge-

Honestly, I don't think I'm having problems of my own, with the exception of the tinnitus I just got due an idiot yelling directly into my ear. But in terms of the macOS Sierra installed in my mac mini, late 2012 model, well that's another story.

On the contrary, there's plenty of people experiencing the same problems with their Logitech mice, which are not working properly on macOS Sierra.

I already have macOS Sierra 10.12.5 update installed, and after that install my mac mini went whack.

Is macOS Sierra 10.12.5 Combo Update and macOS Sierra 10.12.5 the regular update the same? Or are they two different updates?

You mention the following, "It is possible that you have installed thirty party software that is causing the conflicts you could download this, http://etrecheck.com/once installed you can run it to generate a report of your Mac, you can post the results back here and we can have a look and see if there is anything that could be causing your problems. No personal information is in the report."

Ironically, Etrecheck is also a third party software not directly available from the macOS App Store. However, I do have a some third party software installed, like The Unarchiver, f.lux, and some few others, so I don't mind testing out your suggestions, and thanks for your help, I'll take advantage of your willingness to send a helping hand my way. I'll post those results so we can take a look at them. Thanks.

Reply

Answer 7

Eau Rouge

Level 8

42,656 points

Jul 14, 2017 11:09 AM in response to Christopher Doryan

Etrecheck is fine it is recommended and used by many here.

Installing the Combo update is also recommended here as it can reset some system files that may have become corrupted. The Combo updates any previous version of macOS Sierra to 10.12.5, the Delta or standard update will only update macOS Sierra 10.12.4 to 10.12.5. Again regardless of whether you have 10.12.5 already installed it is recommended to try.

Reply

Answer 8

Jul 14, 2017 1:27 PM in response to Eau Rouge

Dear Eau Rouge- Here's is the Etrecheck report (I couldn't upload the exported/saved ".pdf" file and was wondering how to save it as screen capture or image. However, that's one of the problems I'm also encountering with macOS Sierra, I just can't set up the shortcuts for > Services > Pictures > Capture Full Screen) *I would also like to be able to create a shortcut for capturing the screen of an opened app. The EtreCheck Report for example would have been a perfect example of what I would like to do:

EtreCheck version: 3.4 (420)

Report generated 2017-07-14 14:48:46

Download EtreCheck from https://etrecheck.com

Runtime: 3:36

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Other problem

Description:

macOS Sierra is struggling with a bunch of bugs and is also having specific troubles with several apps.

Hardware Information: ⓘ

Mac mini (Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini6,1

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 8 available

iCloud Status: One pending file

Video Information: ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

LX1951 1280 x 1024 @ 75 Hz

Disk Information: ⓘ

APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

OS X (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (396.24 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB20Bus

hub_device

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

USB30Bus

Plus More Enterprise LTD. USB-compliant keyboard

Logitech USB Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

System Software: ⓘ

macOS Sierra 10.12.5 (16F73) - Time since boot: about 2 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

Clean up: ⓘ

/Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist

/macOS Install Data/Locked Files/cleanup_installer

Executable not found!

One orphan file found. [Clean up]

Kernel Extensions: ⓘ

/Applications/duet.app

[loaded] com.kairos.driver.DuetDisplay (2.0.0 - SDK 10.12) [Lookup]

/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.5 - SDK 10.8) [Lookup]

[not loaded] com.Logitech.Unifying.HID Driver (1.3.5 - SDK 10.8) [Lookup]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 175 Apple tasks

[running] 101 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 180 Apple tasks

[running] 96 Apple tasks

Launch Agents: ⓘ

[running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2017-04-02) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2017-04-05) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-04-08) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-04-05) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-04-05) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-14) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-03-30) - /macOS Install Data/Locked Files/cleanup_installer: Executable not found!

[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-04-02) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-05-08) [Lookup]

[running] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc./ - installed 2017-05-26) [Lookup]

User Launch Agents: ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-07-13) [Lookup]

[running] com.tunnelbear.mac.tbeara.plist (TunnelBear, Inc./ - installed 2017-05-26) [Lookup]

User Login Items: ⓘ

Flux Application

(/Applications/Flux.app)

duet Application

(/Applications/duet.app)

iTunesHelper Application (? 0 - installed 2017-05-18)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

A360 Desktop Application

(/Applications/Autodesk/A360 Desktop.app)

BetterSnapTool Application

(/Applications/BetterSnapTool.app)

Remote for Mac Application

(/Applications/Remote for Mac.app)

Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 17.009.20058 (installed 2017-07-13) [Lookup]

FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-26) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-05-18)

AdobePDFViewer: 17.009.20058 (installed 2017-07-13) [Lookup]

Flash Player: 26.0.0.131 (installed 2017-06-26) Outdated! Update

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-06-14) [Lookup]

Logitech Control Center (installed 2017-04-02) [Lookup]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

64% firefox

8% WindowServer

7% kernel_task

0% Dropbox

0% fontd

Top Processes by Memory: ⓘ

976 MB firefox

826 MB kernel_task

239 MB com.apple.WebKit.WebContent

202 MB Dropbox

160 MB Finder

Top Processes by Network Use: ⓘ

Input Output Process name

8 MB 545 KB firefox

553 KB 74 KB Mail

75 KB 124 KB Dropbox

76 KB 30 KB mDNSResponder

31 KB 5 KB Notes

Top Processes by Energy Use: ⓘ

8.50 WindowServer

2.44 firefox

0.30 Dropbox

0.18 SystemUIServer

Virtual Memory Information: ⓘ

3.33 GB Available RAM

47 MB Free RAM

4.67 GB Used RAM

3.28 GB Cached files

0 B Swap Used

Software installs: ⓘ

Brother Software: (installed 2017-06-16)

Brother Software: (installed 2017-06-20)

Yoink: 3.2.6 (installed 2017-06-21)

Todoist: 7.0.1 (installed 2017-06-21)

Affinity Designer: 1.5.5 (installed 2017-06-22)

CopyClip: 1.9 (installed 2017-06-22)

App Cleaner & Uninstaller: 4.1 (installed 2017-06-22)

TextWrangler: 5.5.2 (installed 2017-06-22)

WhatsApp: 0.2.5093 (installed 2017-06-22)

HiddenMe Free: 2.1.2 (installed 2017-06-22)

BetterSnapTool: 1.7 (installed 2017-06-22)

Devslopes: 1.2.3 (installed 2017-06-22)

Quip: 5.0.56 (installed 2017-06-23)

Folx GO: 5.2.1 (installed 2017-06-25)

Adobe Flash Player: (installed 2017-06-26)

Yoink: 3.3 (installed 2017-07-03)

Devslopes: 1.2.4 (installed 2017-07-03)

Remote for Mac: (installed 2017-07-06)

Devslopes: 1.3 (installed 2017-07-09)

Todoist: 7.0.2 (installed 2017-07-09)

Copia: 1.1 (installed 2017-07-09)

Notebook: 2.0.2 (installed 2017-07-09)

Quip: 5.0.71 (installed 2017-07-09)

Notebook: 2.0.3 (installed 2017-07-11)

Devslopes: 1.3.1 (installed 2017-07-11)

Adobe Acrobat Reader DC (17.009.20058): (installed 2017-07-13)

Folx GO: 5.2.2 (installed 2017-07-14)

Ulysses: 2.8.3 (installed 2017-07-14)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-07-12 14:53:56 Firefox.app High CPU use [Open] [Details]

2017-06-25 10:49:32 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.kairos.driver.DuetDisplay 2

com.Logitech.Control Center.HID Driver 3.9.5

Reply

Answer 9

Jul 14, 2017 1:36 PM in response to Christopher Doryan

Eau Rouge- How do you post the EtreCheck reports without losing all the character attributes. I realized that my posted report results, just got copied like normal text, and thus it becomes harder to pinpoint the errors usually in red.

Please let me know if you can, it would prove rather useful to me.

Reply

Answer 10

Jul 14, 2017 2:04 PM in response to Christopher Doryan

Logitech like a lot of companies, will make using older hardware like printers and mice on newer macOS systems so painful that you can save a lot of time by just getting a newer device that uses their newer software.

Stores like BestBuy, Staples and Office Depot will let you bring back a mouse if it doesn't work out for you. I would try one of the newer Logitech mice and see if it works for you. It might be the cost is worthwhile. FWIW, these local stores will match Amazon pricing. Just ask at check out.

I have the Logitech M720 Triathlon, but also tried out MX Master and MX Anywhere.The M720 was the best fit for my hand. The Logitech Performance Mouse MX is an old version that was very popular. It has been replaced and the new one uses the Logitech Options software that will work in Sierra.

Go to Logitech and sort by newest. You don't want to fall for a sale price on an older version of the mouse. Once you know which version is new, start shopping.

http://www.logitech.com/en-us/mice-pointers/mice?sort-by=newest

Hope this helps!

Reply

Answer 11

Jul 14, 2017 2:22 PM in response to dianeoforegon

dianeoforegon- I understand what you mean, but it has nothing to do with Logitech. As a matter of fact my Logitech MX620 Laser Cordless Mouse works perfectly on my Windows 10 PC, just like it did with Windows 7 when it was brand new. What's even funnier, is that this mouse works flawlessly when using Boot Camp with this same mac mini.

So having to buy a new mouse is a sort of mediocre way to solve this problem, since the mouse works perfectly.

Besides, I also just bought two brand new cheaper Logitech mice for my Raspberry Pi 3 and another single board computer that I own, and they also don't work that well with macOS Sierra, but do just fine with everything else, so it figures. Typical Apple quality operating system.

Reply

Answer 12

Jul 14, 2017 3:36 PM in response to dianeoforegon

dianeoforegon- With all the compelling evidence of my findings, I would have to disagree with you on this one.

I would say it's macOS Sierra 10.12.5 this time, not Logitech. Since the software from Logitech works on every other operating system I've been using it on. But thanks for your help anyway.

Reply

Answer 13

Jul 14, 2017 4:56 PM in response to Eau Rouge

I saw somebody else's Etrecheck Report Result on another question maintain the text format, but using your "Click on the Share Report button on the top left, then click Copy Report" described technique didn't retain it.

Funny how EtreCheck reported different performance results on the two runs I gave it. On the first run it reported as Excellent, and then on the second run it reported as Good. When awkwardly enough, I had updated the flash player and removed the orphan file it both was pinpointing to be removed after the first report. So it's kind of funny that after implementing it's own suggestions, the report result shows a worse result. Whatever.

EtreCheck version: 3.4 (420)

Report generated 2017-07-14 17:47:32

Download EtreCheck from https://etrecheck.com

Runtime: 2:43

Performance: Excellent

EtreCheck version: 3.4 (420)

Report generated 2017-07-14 18:37:06

Download EtreCheck from https://etrecheck.com

Runtime: 3:02

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Description:

Checking for possible problems.

Hardware Information: ⓘ

Mac mini (Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini6,1

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

Intel HD Graphics 4000 - VRAM: 1536 MB

LX1951 1280 x 1024 @ 75 Hz

Disk Information: ⓘ

APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

OS X (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (395.22 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB20Bus

hub_device

USB20Bus

hub_device

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Plus More Enterprise LTD. USB-compliant keyboard

Logitech USB Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

System Software: ⓘ

macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/duet.app

[loaded] com.kairos.driver.DuetDisplay (2.0.0 - SDK 10.12) [Lookup]

/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.5 - SDK 10.8) [Lookup]

[not loaded] com.Logitech.Unifying.HID Driver (1.3.5 - SDK 10.8) [Lookup]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 186 Apple tasks

[running] 90 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 184 Apple tasks

[running] 92 Apple tasks

Launch Agents: ⓘ

[running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2017-04-02) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2017-04-05) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-04-08) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-04-05) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-04-05) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-04-02) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-05-08) [Lookup]

[running] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc./ - installed 2017-05-26) [Lookup]

User Launch Agents: ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-07-13) [Lookup]

[running] com.tunnelbear.mac.tbeara.plist (TunnelBear, Inc./ - installed 2017-05-26) [Lookup]

User Login Items: ⓘ

Flux Application

(/Applications/Flux.app)

duet Application

(/Applications/duet.app)

iTunesHelper Application (? 0 - installed 2017-05-18)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

A360 Desktop Application

(/Applications/Autodesk/A360 Desktop.app)

BetterSnapTool Application

(/Applications/BetterSnapTool.app)

Remote for Mac Application

(/Applications/Remote for Mac.app)

Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 17.009.20058 (installed 2017-07-13) [Lookup]

FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-05-18)

AdobePDFViewer: 17.009.20058 (installed 2017-07-13) [Lookup]

Flash Player: 26.0.0.137 (installed 2017-07-14) [Lookup]

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-06-23) [Lookup]

Logitech Control Center (installed 2017-04-02) [Lookup]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

12% quicklookd

6% WindowServer

4% kernel_task

0% fontd

0% Dropbox

Top Processes by Memory: ⓘ

743 MB kernel_task

209 MB Dropbox

143 MB Finder

114 MB WindowServer

89 MB assistantd

Top Processes by Network Use: ⓘ

Input Output Process name

63 KB 71 KB Dropbox

9 KB 32 KB apsd

13 KB 12 KB mDNSResponder

6 KB 10 KB usbmuxd

5 KB 3 KB assistantd

Top Processes by Energy Use: ⓘ

7.90 WindowServer

5.52 helpd

0.68 trustd

0.40 syncdefaultsd

Virtual Memory Information: ⓘ

5.42 GB Available RAM

2.47 GB Free RAM

2.58 GB Used RAM

2.95 GB Cached files

0 B Swap Used

Software installs: ⓘ

Brother Software: (installed 2017-06-16)

Brother Software: (installed 2017-06-20)

Yoink: 3.2.6 (installed 2017-06-21)

Todoist: 7.0.1 (installed 2017-06-21)

Affinity Designer: 1.5.5 (installed 2017-06-22)

CopyClip: 1.9 (installed 2017-06-22)

App Cleaner & Uninstaller: 4.1 (installed 2017-06-22)

TextWrangler: 5.5.2 (installed 2017-06-22)

WhatsApp: 0.2.5093 (installed 2017-06-22)

HiddenMe Free: 2.1.2 (installed 2017-06-22)

BetterSnapTool: 1.7 (installed 2017-06-22)

Devslopes: 1.2.3 (installed 2017-06-22)

Quip: 5.0.56 (installed 2017-06-23)

Folx GO: 5.2.1 (installed 2017-06-25)

Adobe Flash Player: (installed 2017-06-26)

Yoink: 3.3 (installed 2017-07-03)

Devslopes: 1.2.4 (installed 2017-07-03)

Remote for Mac: (installed 2017-07-06)

Devslopes: 1.3 (installed 2017-07-09)

Todoist: 7.0.2 (installed 2017-07-09)

Copia: 1.1 (installed 2017-07-09)

Notebook: 2.0.2 (installed 2017-07-09)

Quip: 5.0.71 (installed 2017-07-09)

Notebook: 2.0.3 (installed 2017-07-11)

Devslopes: 1.3.1 (installed 2017-07-11)

Adobe Acrobat Reader DC (17.009.20058): (installed 2017-07-13)

Folx GO: 5.2.2 (installed 2017-07-14)

Ulysses: 2.8.3 (installed 2017-07-14)

Adobe Flash Player: (installed 2017-07-14)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-07-12 14:53:56 Firefox.app High CPU use [Open] [Details]

2017-06-25 10:49:32 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.kairos.driver.DuetDisplay 2

com.Logitech.Control Center.HID Driver 3.9.5

Files deleted by EtreCheck: ⓘ

2017-07-14 15:20:37 - /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist - Unknown

Reply

Answer 14

Jul 14, 2017 4:59 PM in response to Eau Rouge

Eau Rogue-

How do I fix the following:

Launch Agents:

[failed]

com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-04-05) [Lookup]

P.S.- I know, I better configure Time Machine to create a back up as well.

Reply

Answer 15

Eau Rouge

Level 8

42,656 points

Jul 14, 2017 9:35 PM in response to Christopher Doryan

You seem to have a number of apps that alter the behaviour of your Mac which may or not be causing problems.

One app I would get rid of is App Cleaner and Uninstaller, any app that proclaims to clean or optimise your Mac is to be avoided as they can cause more problems than they claim to fix. If you need to uninstall apps check with the developer on how to uninstall it properly. You have Copyclip and Copia installed so I was wondering if these might be what is causing your issue with copying the Etrecheck report. I would remove all of these 'enhancement' apps and maybe re-download one by one from purchases in the App Store and see if you can pinpoint which one is causing you problems. Do you really need all of them.

The performance report of good or excellent is a not an indication of how your Mac is running but how quickly Etrecheck generated the report.

Reply