Endless browser pop-ups

Question

Level 1

4 points

Endless browser pop-ups

Are both my browsers (Apple Safari and Google Chrome) corrupted? Pop-ups keep on appearing as both a new tab or new window for most of the time that I click on something or sometimes even if I'm not doing anything. The most annoying example is Mackeeper.

I just bought my new MacBook Pro with Retina Display (13-inch 2016) February this year. Same problem we are experiencing with my girlfriend's MacBook Air (11-inch 2015) which we bought April last year. Please help. Thanks

MacBook Pro with Retina display, iOS 10.3.2

Posted on Jul 14, 2017 9:12 AM

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Answer 1

macjack

Level 10

111,242 points

Jul 14, 2017 9:28 AM in response to bins1863

Uninstall MacKeeper as per the developers instructions.

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ) If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC. It gets rave reviews and is about the most proven anti-malware software for Mac.

Also see:

http://www.macworld.com/article/2861868/os-x/article.html

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