Volume triggered Muffled Speakers - 2016 MBP 15” Fault (w/ Video Demonstration)

Hello all,

I’m having an unusual problem with my Late 2016 Macbook Pro 15” with Touchbar (model shipping 17th December 2016).

Whenever playing audio that reaches a certain volume the internal speakers would become muffled. When lowering the volume the sound continues to be muffled. The only way to get clear sound is to either:

  • Restart my Macbook
  • Plug in headphones and pull them out again
  • Type ‘midi’ into spotlight to enter ‘Audio MIDI Setup’ and change the audio frequency (Hz) of the Internal Speakers output.
  • Killing the ‘coreaudiod’ process within terminal or activity monitor and restarting it.

Increasing the volume again will result in the audio becoming muffled again.

In this video I demonstrate the problem in detail.

I find this problem unusual as I’ve searched extensively for a resolution and cannot find anyone else with the same problem. I realise there was a problem around launch with bootcamp audio drivers breaking the speakers. However I had never used bootcamp and this problem started in the past week.

Here are the things I’ve tried

  • I’ve reset the NVRAM/PRAM (on multiple occasions) [Via. boot keypresses & terminal]
  • I’ve reset SMC (on multiple occasions, however as there is no confirmation I’m unsure if it really processed)
  • I’ve formatted & reinstalled OSX Sierra (version 10.12.5)
  • I’ve formatted & Internet Recovered OSX Sierra (version 10.12.5)
  • I’ve downloaded an older version of OSX Sierra (version 10.12.2) and installed it.

Yet, the problem remains.

I decided to install Windows 10 via. Bootcamp and the problem no longer occurred. However after some use it started occurring. I believe it is harder to trigger the muffled sound as Windows 10’s maximum volume on the MBP 2016 is lower.

Apple Diagnostics report reference code ADP000 ‘No issues found’.

I’m tech savvy, however am stumped at what is causing this.

Hopefully some of you have some ideas?

At first I thought it was a software issue however after trying everything outlined above I no longer think this is the case. Do you think I should take my mac in for warranty? This is a last resort as I’d hate to be without my mac for a week.

See the full demonstration on YouTube here!

Keywords to help others search for this problem.

Poor Quality Sound, Low Quality Audio, Sounding Distant, Sounding Hollow, Sounding Underwater, Low Pitched, Distorted, Deep

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.5)

Posted on Jul 16, 2017 5:09 AM

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Question marked as Top-ranking reply

Posted on Oct 9, 2019 6:39 PM

2017 15" macbook pro with touch bar. Started experiencing this issue about 6 months ago (I have two posts in this thread already about it).

I finally took the laptop into the Apple store for repair, and they replaced the top case assembly, as others have reported, plus the logic board itself. By my understanding, this means they replaced everything on the computer except for the chassis and the display. If I hadn't purchased the extended AppleCare when I bought the laptop, it would not be worth the expense to repair.

134 replies

Aug 12, 2018 10:14 PM in response to matt_90

MacBook Pro (Retina, 13-inch, Early 2015)


It's been just 3 weeks since I got my logic board replaced and now this speaker issue. So my right speaker gets muffled and none of the tricks worked except in MIDI I reduced the Master stream number 2 to 50%. So that doesn't mean anything is fixed, I am probably just reducing the right speaker's effect. I just shifted to a new college and the nearest Apple centre is 6 hours away. To say that I want to throw this machine is an understatement but didn't I just foolishly spent a fortune on the logic board replacement?


Is there anything we can do other than be frustrated?

Sep 8, 2018 11:48 AM in response to jontelang

Same issue here. Tried all of the above except the hardware fix which doesn't really seem to fix it. MacBook Pro (15-inch, 2016) with touch bar.

Apple does not care about customer service anymore...I will NOT buy an Apple laptop again. I am also going to recommend to our IT department that they notify Apple...we have a lot of MacBooks in circulation where I work.

Sep 20, 2018 11:15 PM in response to matt_90

I’m mad beyond belief I spent a year worth of savings into a MBP 2016 i7 w/TouchBar out of the box it had a backlit problem, took me months until being able to take it to the Apple Store, once fixed I got a blue tint on the very same spot, now Iran out of warranty and feels like they are going to fix it for free, and now I got the speaker problem, holy molly these MacBooks are crappy.

Oct 11, 2018 11:39 AM in response to Rasmus Schwenger

I have this issue too. And sound does make a LITTLE better when i reboot, or change audio frequency in MIDI player.

BUT the sound not the same in speakers. Left speaker more muffled than the right. I think its hardware issue.

My Macbook Pro stands on the table all the time and i do nothing to make speakers blow out.

Before this Mac i have MacBook Pro 17" 2009. And speakers NEVER get muffled, when i turned them loud.

I think it's must be a repair program!

Oct 21, 2018 9:47 PM in response to Djgcue

Even I've got the same issue on my MacBook Pro 2016. This is the 4th time, it's happening with my MacBook in last 45 days. First 2 times, got the top case replaced, 3rd time, the motherboard was replaced and yet again for 4th time I've got the exact same issue. I'm really surprised to see Apple not doing anything despite these many complaints

Nov 5, 2018 11:39 AM in response to Rasmus Schwenger

Well, the experience I have with Apple is that MacBook Pros and MacBook Airs that get repaired under warranty or whatever free exchange programs last a few month and one is back to square one, this as the underlying problems are not fixed.


I have a Macbook Pro Mid 2012. The GPU went and the logic board had to be replaced. The first time I got it for free. It lasted about 6 month and the GPU went again. The 2nd time round they wanted 900 Euro for a new logic board. As the batteries where done, I had to replace these too. Batteries + keyboard (yes, they come as a pack) cost another 500+ Euro. So I said, forget it and I bought the 2017 touch bar MacBook Pro. It lasted not even a day. Once the initial battery charge was gone the MacBook Pro was dead (no recharge). I got a complete new one. After 6 month I started to enjoy the speaker problem.


Macbook Air...my sons Macbook Air's GPU went exactly after the the 2 year European guaranty period. So I called Apple Greece and told them that I'm pretty frustrated about the issues I experienced. After some debate I got a new logic board for free. The six month are not up yet. So I'm waiting for the logic board to go soon.


So far one could say that Apple customer care is not too bad. But the final straw for which reason I will not go to Apple for the muffled speaker problem is the following:


My old Mid 2012 MacBook Pro actually does work. All that was needed was to disable the discrete GPU. Instructions can be found on Youtube. Now the MacBook Pro runs perfectly well on the Intel GPU only. OK, no external monitor, but considering that this is a top spec'ed MacBook (Core i7, 16 GB RAM, 256 GB SDD), this is a limitation I can very well live with. As a nice side effect, the battery status (1014 cycles) is back to normal (from replace soon). Seems the less hungry Intel GPU tells the OS or whatever measures the battery status that all is OK. In matter of fact after 1024 cycles and an age of 6+ years, the batteries last still over 3 hours.


But this is not the end of it. If my internet research is correct, all that is needed to get the discrete GPU working is to change a capacitor that apparently gives up after some period of apparently getting too hot. Well, I will find out soon.


So should a I get my muffled speakers repaired. Don't think so!

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Volume triggered Muffled Speakers - 2016 MBP 15” Fault (w/ Video Demonstration)

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