Could anyone help. I have a 2014 Macbook Pro. It automatically shutsdown randomly when switched on. The only way i can prevent this shutdown is if i have an Antivorus running only then will it not shutdown.
I would be very greatful if i could get some help on this matter. It seems like a virus but my antivirus software cannot find one.
Many Thanks
MacBook Pro (Retina, 15-inch, Late 2013), macOS Sierra (10.12.5)
shut down, disconnect all external devices and reset the smc
https://support.apple.com/en-us/HT201295
then boot into safe mode
https://support.apple.com/en-us/HT201262
then reboot normally.
The current lineup of Anti-Virus for OS X; especially those with a history of "Windows credibility" have been shown repeatedly on these forums as causing mild to catastrophic issues with OS X.
Any AV product for Mac claiming it finds Mac "virus" is an entirely fraudulent claim. Currently there are no reported virus infections for OS X found by any credible securities lab in the world. Macs are not immune to virus, no OS is and Mac OS can become infected with Malware and Adware, but not anywhere near the volume of variants for Windows, however any virus by definition has yet to appear for Mac OS at this time.
Mac related Malware and Adware infections can usually be removed with Malwarebytes for Mac and/or Etrecheck which are two free utilities offered by contributors to this forum that do not stay resident and conflict with OS X.
To use your Mac as a gatekeeper to protect your Windows devices is not advised either, it's like using a hamster to guard a Rottweiler. Use a Windows solution to protect your Windows devices. Windows AV products have had years of time to mature, hundreds of thousands of hours more development time and the developers have the ability to share information with Microsoft. Apple does not offer any of this and does not disclose their internal securities state with anyone, not even Apple employees outside of the development team.
Keep your Mac up-to-date with OS X and Securities patches directly from Apple, this has been proven to be the single best software defense against exposure to potentially damaging software. The single best policy for web browsing: Stay off sites that promote or offer otherwise commercial software or media for free; they are notorious for providing a platform for malware disguised as legitimate software that YOU as the end user facilitate an install for them knowingly or not.
Do not use a Windows solution or mindset for OS X. These are two entirely different OS's in their behavior andsusceptibility to attacks and infiltration. Mac OS does not need 3rd party utilities to keep itself functioning, the findings on this forum have shown repeatedly these products cause far more problems than the purport to fix, AV products for Mac being the worst of offenders.
Remove Sophos
Sophos Anti-Virus for Mac: How to uninstall - Sophos Community
Remove McAffee
https://community.mcafee.com/thread/54519?tstart=0
Remove Trusteer Rapport
http://www.trusteer.com/en/support/uninstalling-rapport-mac-os-x
Remove AVG
https://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiViru s-for-Mac
EtreCheck version: 3.4 (420)
Report generated 2017-07-18 23:25:40
Download EtreCheck from https://etrecheck.com
Runtime: 4:10
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is restarting
Hardware Information: ⓘ
15" MacBook Pro with Retina display (Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,2
1 2 GHz Intel Core i7 (i7-4750HQ) CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 1058
Video Information: ⓘ
Intel Iris Pro - VRAM: 1536 MB
Color LCD 2880 x 1800
Disk Information: ⓘ
APPLE SSD SM0256F disk0: (251 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 250.14 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB30Bus
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 249.77 GB (28.69 GB free)
Physical disk: disk0s2 250.14 GB Online
System Software: ⓘ
macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour
Configuration files: ⓘ
/etc/sysctl.conf - File exists but not expected
Gatekeeper: ⓘ
Mac App Store and identified developers
Clean up: ⓘ
/Library/LaunchAgents/6H4HRTU5E3.com.avast.passwords.Agent.plist
/Library/Application Support/Avast Passwords/components/AppLifecycleAgent.bundle/Contents/MacOS/AppLifecycleAgent
Executable not found!
One orphan file found. [Clean up]
Kernel Extensions: ⓘ
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.FileShield (3.0.0 - SDK 10.9) [Lookup]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11) [Lookup]
/Library/Application Support/Hotspot Shield
[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) [Lookup]
/System/Library/Extensions
[loaded] com.seagate.driver.PowSecDriverCore (5.2.6 (26925) - SDK 10.4) [Lookup]
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Lookup]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 (26925) - SDK 10.4) [Lookup]
[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 (26925) - SDK 10.5) [Lookup]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 (26925) - SDK 10.4) [Lookup]
Startup Items: ⓘ
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 184 Apple tasks
[running] 92 Apple tasks
System Launch Daemons: ⓘ
[running] com.seagate.TBDecorator.plist (? 595582c 687baee7 - installed 2014-08-15) [Lookup]
[not loaded] 38 Apple tasks
[loaded] 175 Apple tasks
[running] 105 Apple tasks
Launch Agents: ⓘ
[loaded] 6H4HRTU5E3.com.avast.passwords.Agent.plist (? 4801c4b2 0 - installed 2017-07-18) [Lookup] - /Library/Application Support/Avast Passwords/components/AppLifecycleAgent.bundle/Contents/MacOS/AppLifecycleAgent: Executable not found!
[running] com.avast.secureline.update-agent.plist (AVAST Software a.s. - installed 2017-07-18) [Lookup]
[loaded] com.avast.secureline.userinit.plist (Shell Script 8ccdce62 - installed 2017-07-18) [Lookup]
[running] com.avast.update-agent.plist (AVAST Software a.s. - installed 2017-07-18) [Lookup]
[loaded] com.avast.userinit.plist (Shell Script bb25154c - installed 2017-07-18) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-29) [Lookup]
[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]
[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2016-11-05) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2014-05-17) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]
[loaded] com.anchorfree.ajaxserver.plist (AnchorFree Inc. - installed 2013-11-08) [Lookup]
[loaded] com.avast.init.plist (Shell Script fc55b6fa - installed 2017-07-18) [Lookup]
[loaded] com.avast.secureline.init.plist (Shell Script bbfdbc27 - installed 2017-07-18) [Lookup]
[loaded] com.avast.secureline.uninstall.plist (Shell Script 4c7c4aa8 - installed 2017-07-18) [Lookup]
[loaded] com.avast.secureline.update.plist (Shell Script 6ae01bb3 - installed 2017-07-18) [Lookup]
[loaded] com.avast.uninstall.plist (Shell Script 22f94791 - installed 2017-07-18) [Lookup]
[loaded] com.avast.update.plist (Shell Script d6c32197 - installed 2017-07-18) [Lookup]
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist (? fef6c2b2 b5c569c - installed 2014-05-03) [Lookup]
[running] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2017-07-16) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-04-24) [Lookup]
[loaded] com.jdi.ss.SSHelper.plist (SS Protect Limited - installed 2017-07-18) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-07-09) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e cf9ce3fb - installed 2014-02-26) [Lookup]
[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]
[loaded] com.raynersw.nshctldo.plist (Rayner Software - installed 2014-12-22) [Lookup]
[running] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc./ - installed 2017-06-03) [Lookup]
[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2014-05-17) [Lookup]
[loaded] uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2017-06-02) [Lookup]
[loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2017-06-02) [Lookup]
User Launch Agents: ⓘ
[loaded] com.avast.home.userinit.plist (Shell Script 72237844 - installed 2017-07-18) [Lookup]
[loaded] com.avast.secureline.home.userinit.plist (Shell Script 5ffbfd1f - installed 2017-07-18) [Lookup]
[loaded] com.cisco.videoguard7.plist (Shell Script c8b7826e - installed 2017-04-29)
[loaded] com.cisco.videoguard7.uninstall.plist (Shell Script 4ef02e1c - installed 2017-04-29)
[running] com.cisco.videoguardmonitor.plist (Shell Script 2864b4de - installed 2017-04-29)
[loaded] com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2017-07-18) [Lookup]
[running] com.tunnelbear.mac.tbeara.plist (TunnelBear, Inc./ - installed 2017-06-03) [Lookup]
[loaded] com.valvesoftware.steamclean.plist (? 5eb77c4a 9280bbdd - installed 2017-07-18) [Lookup]
[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (Mark Allan - installed 2017-06-05) [Lookup]
User Login Items: ⓘ
TomTom Sports Connect Launcher Application
(/Applications/TomTom Sports Connect.app/Contents/Resources/TomTom Sports Connect Launcher.app)
TomTomMyDriveConnectHelper Application (? 0 - installed 2016-11-28)
(/Applications/TomTom MyDrive Connect.app/Contents/MacOS/TomTomMyDriveConnectHelper.app)
iTunesHelper Application (Apple, Inc. - installed 2017-06-01)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Steam Application
(/Applications/Steam.app)
VLCStreamer Application
(/Applications/VLCStreamer.app)
Origin Application
(/Applications/Origin.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-11) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-06-03)
Flash Player: 26.0.0.137 (installed 2017-07-11) [Lookup]
GameFacePlugin: GameFacePlugin 1.8.0.1 (installed 2012-11-16) [Lookup]
SharePointBrowserPlugin: 14.7.1 (installed 2016-12-21) [Lookup]
Unity Web Player: UnityPlayer version 5.3.2f1 (installed 2016-02-02) [Lookup]
Silverlight: 5.1.41212.0 (installed 2016-01-26) [Lookup]
JavaAppletPlugin: 15.0.1 (installed 2014-05-27) Check version
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-06-23) [Lookup]
FUSE (installed 2017-07-18) [Lookup]
Seagate Dashboard for Mac OSX (installed 2015-11-06) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 249.77 GB Disk used: 221.08 GB
Destinations:
SAMSUNG [Local]
Total size: 999.86 GB
Total number of backups: 1
Oldest backup: 18/08/2014, 22:14
Last backup: 18/08/2014, 22:14
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 249.77 GB X 3)
Top Processes by CPU: ⓘ
55% OriginClient
48% com.avast.daemon
43% QtWebEngineProcess
9% kernel_task
3% mdworker
Top Processes by Memory: ⓘ
780 MB kernel_task
304 MB OriginClient
229 MB RimWorld1393Mac
224 MB QtWebEngineProcess
188 MB mds_stores
Top Processes by Network Use: ⓘ
Input Output Process name
9 MB 384 KB com.avast.proxy
25 KB 24 KB mDNSResponder
8 KB 13 KB apsd
9 KB 4 KB OriginClient
6 KB 5 KB steam_osx
Top Processes by Energy Use: ⓘ
52.36 com.avast.daemon
31.28 Mail
9.72 WindowServer
7.24 OriginClient
Virtual Memory Information: ⓘ
3.39 GB Available RAM
17 MB Free RAM
4.61 GB Used RAM
3.37 GB Cached files
0 B Swap Used
Software installs: ⓘ
Adobe Flash Player: (installed 2017-06-19)
Road Trip Planner: 4.5.3 (installed 2017-07-04)
WhatsApp: 0.2.5093 (installed 2017-07-04)
Kindle: 1.20.2 (installed 2017-07-08)
TomTom Sports Connect: (installed 2017-07-09)
Microsoft AutoUpdate: (installed 2017-07-09)
Adobe Flash Player: (installed 2017-07-11)
ancientrome2: 1.1 (installed 2017-07-12)
TotalAV: (installed 2017-07-18)
TotalAV: (installed 2017-07-18)
FUSE for macOS: (installed 2017-07-18)
Avast Mac Security: 12.7 (installed 2017-07-18)
Road Trip Planner: 4.5.5 (installed 2017-07-18)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-07-18 23:20:50 Last shutdown cause: -128 - Unknown
2017-07-18 21:17:20 RimWorld1393Mac.app High CPU use [Open] [Details]
2017-07-18 20:43:03 com.avast.daemon High CPU use [Open] [Details]
2017-07-18 18:15:54 com.avg.daemon High CPU use [Open] [Details]
Files deleted by EtreCheck: ⓘ
2017-07-18 18:57:09 - ~/Library/LaunchAgents/com.seagate.dashboard.plist - Unknown
AVG fixes nothing, it simply causes problems were none existed before.
Remove any and all AV products you have on that Mac following the manufactures instructions to do so, then carry our the the first five lines of what I posted before and post EtreCheck report for futher analyis. The link is www.etrecheck.com
if safe mode is working it most def puts the spotlight on something 3rd party running and causing a problem not necessarily related to hardware.
You may post an EtreCheck report for futher analysis, if you are concerned about private info the report does not contain any and the software was written by a frequent contributor to these forums. The link is www.etrecheck.com, and the report can be very helpful in these and many other situations.
I instilled avg and it's still happening.
Running a check on avg was the only thing that stopped the computer for shutting down.
It seems when my computer is doing a test or background check it doesn't crash but when the test finishes or stops it will then turn itself
I get the message last shutdown -128 unknown.
Also it works perfect in safe mood
Mac Book Pro Unexpected Shutdown
