Apple Software update keeps prompting to update even after the latest version is installed on Windows 10

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Level 1

8 points

Apple Software update keeps prompting to update even after the latest version is installed on Windows 10

I have iTunes 12.6.2.20 installed and working; however Apple Software Update keeps prompting me to update to this same version any time ASU runs. This same thing was also happening when 12.6.1 was current. This is on Windows 10. Any ideas? Is there a reg key or config file that keeps track of the version installed? I have already done a complete un-install and re-install of iTunes.

Windows 10, null

Posted on Jul 19, 2017 3:14 PM

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Answer 1

Jul 20, 2017 9:16 AM in response to HelloVG

Did you reinstall after deleting iTunes following these steps? They have to be followed in order:

Remove iTunes and its related components from the Control Panel

Use the Control Panel to uninstall iTunes and related software components in the following order:

iTunes

Apple Software Update

Apple Mobile Device Support

Bonjour

Apple Application Support 32-bit

Apple Application Support 64-bit

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Answer 2

turingtest2

Level 10

274,516 points

Jul 20, 2017 1:50 PM in response to HelloVG

Try right-clicking on the iTunes and or Apple Software Update icons in your start menu and then use Run as administrator. It might change the behaviour. Apple change the way that iTunes stored some private data a few build back and in some cases folder permissions have affected that. A similar issue might arise with ASU, though I haven't so far tracked down which folders might be used.

tt2

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Answer 3

HelloVG Author

Level 1

8 points

Jul 22, 2017 7:00 AM in response to turingtest2

Completely agree something is wrong. What I am seeking is an understanding whether there is a reg key that is messed up or perhaps a file where Apple software update keeps track of the version installed. Perhaps there is a reg key for iTunes that is messed up?

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Answer 4

turingtest2

Level 10

274,516 points

Jul 22, 2017 8:44 AM in response to HelloVG

Apple software for Windows makes less use of the registry than normal. I've had a poke around and it seems C:\Users\Steve\AppData\Local\Apple\Apple Software Update is where ASU might store settings, but I only have an empty DistCache folder inside. The downloaded installers for the various components appear to end up in C:\ProgramData\Apple\Installer Cache and C:\ProgramData\Apple Computer\Installer Cache. Perhaps if ASU cannot move/copy files into this folder it attempts to download them again. Perhaps a full tear down of iTunes, deleting the two Installer Cache folders, then running the downloaded 12.6.2.20 setup file as administrator will resolve things.

tt2

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Answer 5

HelloVG Author

Level 1

8 points

Jul 20, 2017 12:55 PM in response to TruthSayer2016

Yes; Followed Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support to the letter.

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Answer 6

HelloVG Author

Level 1

8 points

Jul 20, 2017 2:52 PM in response to turingtest2

I can replicate this on 2 machines. Started after the last major Windows update in April. And yes, I've tried running both ASU and iTunes as administrator.

Vinay

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Answer 7

turingtest2

Level 10

274,516 points

Jul 20, 2017 6:49 PM in response to HelloVG

Well something is clearly going wrong for you. 😕 Used ASU to update here, and after the update ASU is happy that I am fully up to date with both iTunes and iCloud Control Panel for Windows.

tt2

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