iOS Email Broken, Cannot Download Attachment, Empty Box

Question

-g Author

Level 4

3,238 points

iOS Email Broken, Cannot Download Attachment, Empty Box

BUG REPORT

Sending email .jpg attachments from my 10.6.8 Mac Pro,

from local Entourage 2008 mail program

to my iPhone 5c and iPad Mini 4, iOS 10.3.2 are erring in the following way.

If I send it to my .com website address, I get a small white empty box

tapping on the box has zero effect

If I send it to my me.com address, I get a proper Tap to Download graphic

but tapping on it generates a Cannot Download Attachment pop up

I talked with AppleCare support but he was clueless.

He said my OS-X system and email program (Entourage) were too old to work.

I contend there is a bug or conflict with iOS that needs fixed.

That emailing a proper JPEG should just work in Apple's Mail.app.

I just packaged and saved the .jpg documents in Photoshop (these were shot in .NEF, RAW, 16-bit and saved out as 8-bit sRGB). Nothing wrong with the images, I've done this 10,000 plus times in the past.

The attachments come back through fine in all emails I tested in Entourage.

Problems with iOS email attachments iPad iPhone.

Small white box in place of email image attachment

Problems downloading e-mail attachments iOS iPhone iPad

Posted on Jul 20, 2017 9:47 AM

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Answer 1

-g Author

Level 4

3,238 points

Jul 20, 2017 11:43 AM in response to Skydiver119

Thanks.

It looks like that option was deleted or moved in iOS 10.3.2

from Settings> Mail (see screenshot)

and a search on google isn't finding it for me

can you confirm you are running iOS 10.3.2, what hardware and navigate me to where you are seeing the option for 'load remote images'?

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Answer 2

Demo

Level 10

166,519 points

Jul 20, 2017 12:53 PM in response to -g

-g wrote:

where is Load Remote Images located in iOS 10.3 with screenshots

Not sure what you are asking here. However, there is obviously something wrong with mail but my guess is something hinky on the server. I know that's not very technical but I believe that the problem is with your email account and not the devices. I could every well be wrong. It will not be the first or the last time.

I am running iOS 10.3.2 on my iPhone 5s and Load Remote Images is in Settings>Mail.

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Answer 3

-g Author

Level 4

3,238 points

Jul 20, 2017 12:26 PM in response to Demo

okay, LOAD REMOTE IMAGES is greened (switched on) on my iPad mini 4 and iPhone 5c, iOS 10.3.2

still have the white empty box and "Cannot Download Attachment" pop up error

Mail.app is still broken...

where is Load Remote Images located in iOS 10.3 with screenshots

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Answer 4

-g Author

Level 4

3,238 points

Jul 20, 2017 2:09 PM in response to Demo

where is Load Remote Images located in iOS 10.3 with screenshots

that's a search string, maybe the next person who searches it will hit and move forward quicker

I believe that the problem is with your email account and not the devices

my gut instinct is the problem is in the iOS and/or Apple Mail.app -- because nothing else has changed on my side

10.6 and Entourage 2008 has been working for me with iOS for years in this capacity

Mail.app should not be choking on a standard low-rez .jpg attachment...

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Answer 5

Demo

Level 10

166,519 points

Jul 20, 2017 12:20 PM in response to -g

You have drilled down one screen too many. Backup one screen. Tap on the word Mail. Load Remote Images is almost in the middle on the right in this screenshot.

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Answer 6

Skydiver119

Level 9

53,405 points

Jul 20, 2017 9:58 AM in response to -g

In the mail settings, do you have 'load remote images' turned off?

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