Level 2

431 points

Unable to determine location

Today I noticed Location Services stopped working on my Mac Pro. I go to the Maps app, Google maps in Safari, time zone in settings, etc. and all report that location cannot be determined.

I fully understand that Location Services uses my Wifi router as one factor to determine my location. I have two different Wifi routers and can use an iPhone as a hotspot, and even after trying all three, there is still no location determination.

However, my iPhone can connect to the same Wifi and Location Services is working just fine there.

Any ideas? Thanks.

Mac Pro (Mid 2012), macOS Sierra (10.12.6), 32 GB, 3.33 GHz 6-Core

Posted on Jul 20, 2017 8:48 PM

31 replies

sparky67 Author

Level 2

431 points

Jul 25, 2017 8:47 AM in response to dialabrain

dialabrain wrote:

Sorry, poor wording on my part.

Have you actually tried getting a newer router from your ISP?

On what basis do I ask AT&T to replace a working device? If the AT&T router I had for the last six months was working with Location Services until last week, how will replacing it solve anything?

The other two NetGear routers on site have been in place for years.

dialabrain

Level 10

138,513 points

Jul 25, 2017 8:56 AM in response to sparky67

Sorry, you keep changing the info you are providing. First you said you had two WiFi routers which had been working for 4 years. As it turns out now you have three, the third of which was working for six months. It's too difficult for me to have to keep asking questions and getting responses like "of course I did" and "it's the first thing I did" etc.

Hopefully someone else may have an idea.

Good Luck.

sparky67 Author

Level 2

431 points

Jul 25, 2017 9:06 AM in response to dialabrain

dialabrain wrote:

Sorry, you keep changing the info you are providing. First you said you had two WiFi routers which had been working for 4 years. As it turns out now you have three, the third of which was working for six months. It's too difficult for me to have to keep asking questions and getting responses like "of course I did" and "it's the first thing I did" etc.

I never mentioned the six-month old AT&T router because I never connect to its Wifi, my two NetGear routers are hard wired to it, and it's too new to have much of anything to do with the last 4 years. I only mention it now because you suggested I contact my ISP to replace it.

Sorry it got too confusing for you, but I was trying to keep this thread as concise as possible.

sparky67 Author

Level 2

431 points

Jul 25, 2017 9:38 AM in response to dialabrain

dialabrain wrote:

No problem. I suppose if it were me I would try the newer AT&T router alone. Personally I only have one so I don't know what running three routers might do.

It's perfectly fine as long as everything is setup correctly. The two NetGear routers are on their own dedicated subnet covering two buildings with static IP's set on many of the devices. When the new AT&T router (gateway) replaced an old AT&T modem (no Wifi), I never felt the need to get rid of my NetGear setup and reconfigure everything else.

And yes, that too was tried last week. I connected to the AT&T Wifi and it made no difference.

tygb

Level 9

65,282 points

Jul 21, 2017 7:52 AM in response to sparky67

Do you see this pop - up .

Make sure these settings are checked .

Read this article also : macOS Sierra: Date & Time System Preferences

ahshwebah

Level 2

293 points

Jul 20, 2017 9:32 PM in response to sparky67

try resetting your NVRAM here

tygb

Level 9

65,282 points

Jul 25, 2017 8:51 AM in response to sparky67

An article : How to use network locations on your Mac - Apple Support

And also ,please contact in apple support .

dialabrain

Level 10

138,513 points

Jul 21, 2017 7:38 AM in response to sparky67

FWIW, you could try creating a new user account and see if you still have the problem or start in Safe Mode.

sparky67 Author

Level 2

431 points

Jul 21, 2017 7:52 AM in response to dialabrain

I neglected to mention that was the first thing I tried. Thanks anyway.

sparky67 Author

Level 2

431 points

Jul 21, 2017 7:54 AM in response to tygb

Yes, saw that popup and always had those settings checked.

sparky67 Author

Level 2

431 points

Jul 21, 2017 2:50 PM in response to ahshwebah

Unfortunately, that did nothing.

tygb

Level 9

65,282 points

Jul 21, 2017 4:11 PM in response to sparky67

If your location is set properly , then it is quite normal .

dialabrain

Level 10

138,513 points

Jul 25, 2017 7:51 AM in response to sparky67

Just curious, have you tried rebooting the router?

sparky67 Author

Level 2

431 points

Jul 25, 2017 8:18 AM in response to dialabrain

dialabrain wrote:

Just curious, have you tried rebooting the router?

Of course. I rebooted all of the routers.

dialabrain

Level 10

138,513 points

Jul 25, 2017 8:42 AM in response to sparky67

Sorry, poor wording on my part.

Have you actually tried getting a newer router from your ISP?

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Unable to determine location