Quicktime 6.0 Error Message with Sims 2 Super Collection

Question

Quicktime 6.0 Error Message with Sims 2 Super Collection

I have El Capitan on my MacBook Pro and have been playing Sims 2 for a long time (Year or more) and suddenly (without an update that I am aware of) -- I am unable to open my game and keep getting a message dialogue box:

I have QuickTime 10.4 with El Capitan and also downloaded from the Apple store - the Legacy QuickTime 7 app (not 7 Pro) as well and still no help. I contacted Aspyr - but no help - they just said to uninstall and reinstall from the App Store. Did that - no help - still can't open. I noticed my "version checker" is activating and shutting down the apps as well in my error Log. I searched for this subject on the Apple Community and did not find anything. Has anyone else had this problem lately and is there a fix?

Thanks -

MacBook Pro, OS X El Capitan (10.11.6), Quicktime 10 and Quicktime 7

Posted on Jul 21, 2017 2:17 PM

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Answer 1

Jul 23, 2017 2:08 PM in response to Eric Root

Thank you Eric! Ran the Etrecheck and had some issues that I resolved including 2 LaunchDaemon Adware files and uninstalling Avira AntiVirus software. No more beachball party! LoL

Also - found out that the Gestalt Version Selector was returning an error message and shutting down my Sims 2 app. and the 3 files were "denied" (see bottom events) -

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Answer 2

Eric Root

Level 10

684,039 points

Jul 23, 2017 8:52 PM in response to LadyJediKnight

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

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Answer 3

Eric Root

Level 10

684,039 points

Jul 23, 2017 1:46 PM in response to LadyJediKnight

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 4

Jul 23, 2017 7:54 PM in response to LadyJediKnight

Here is a "Clearer" copy and paste of the Error Message generating the Quicktime Version Dialogue Box after Trying to open the Sims 2 Game:

7/23/17 10:48:41.114 PM The Sims 2[4101]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.6 instead of 10.11.6. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

7/23/17 10:48:41.114 PM The Sims 2[4101]: 0 CarbonCore 0x95558e3d ___Gestalt_SystemVersion_block_invoke + 135

7/23/17 10:48:41.114 PM The Sims 2[4101]: 1 libdispatch.dylib 0x9ea7583f _dispatch_client_callout + 50

7/23/17 10:48:41.115 PM The Sims 2[4101]: 2 libdispatch.dylib 0x9ea7571b dispatch_once_f + 78

7/23/17 10:48:41.115 PM The Sims 2[4101]: 3 libdispatch.dylib 0x9ea76fa5 dispatch_once + 31

7/23/17 10:48:41.115 PM The Sims 2[4101]: 4 CarbonCore 0x954d48e1 _Gestalt_SystemVersion + 1047

7/23/17 10:48:41.115 PM The Sims 2[4101]: 5 CarbonCore 0x954d408a Gestalt + 154

7/23/17 10:48:41.115 PM The Sims 2[4101]: 6 The Sims 2 0x00130de3 The Sims 2 + 339427

7/23/17 10:48:43.982 PM sandboxd[133]: ([532]) storeaccountd(532) deny file-write-create /Users/Name/Library/Caches/com.aspyr.sims2.appstore

7/23/17 10:48:44.082 PM sandboxd[133]: ([532]) storeaccountd(532) deny file-write-create /Users/Name/Library/Caches/com.aspyr.sims2.appstore

7/23/17 10:48:53.576 PM The Sims 2[4101]: GG3!- Launch /Applications/The Sims 2.app/Contents/MacOS/The Sims 2sub

7/23/17 10:48:55.760 PM The Sims 2sub[4101]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.6 instead of 10.11.6. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

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