How do I remove 19GB of mystery "Documents" from iCloud

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Level 1

9 points

How do I remove 19GB of mystery "Documents" from iCloud

I have iCloud to sync Calendar and Photos. However, I do not have iCloud drive, and no documents at all stored in iCloud. Or so I though, until I started getting messages about my 50GB storage almost being full. When I check the manage storage (on the mac or web) I can see that I have ca 5GB of Backups, 20GB of Photos and apparently 19GB of "Documents".

What are these documents? And how can I get rid of them so that I can reclaim the space? I don't have and never have had iCloud drive, so I can't access that to see or remove any files.

Mac Pro, macOS Sierra (10.12.6)

Posted on Jul 22, 2017 7:04 AM

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Answer 1

gafvert Author

Level 1

9 points

Jul 22, 2017 12:40 PM in response to Winston Churchill

No, it does not say. I do not have iCloud Drive enabled, and as you see in the manage storage panel there is nothing I can see where it is or remove. But as you see in the bar below there's a big chunk of "Documents" using up a lot of space. It's these "Documents" I want to know what they are and how to remove.

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Answer 2

Jul 22, 2017 12:51 PM in response to gafvert

First, try emptying the trash can on your Mac and see if that helps, if not…

If the documents and data you have in iCloud don't match the space that is reportedly used by them then it's unlikely that you can do anything at your end of things. Your only option now may well be to contact Apple iCloud supportfor assistance.

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Answer 3

Jul 22, 2017 8:36 AM in response to gafvert

Does it not say here where the documents are?

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