Having trouble with beach balling ...

... so have been running EtreCheck ...


Keep trying to clean things up, but need some help please - latest report below ...


Many thanks ...


EtreCheck version: 3.4.2 (436)

Report generated 2017-07-22 18:30:30

Download EtreCheck from https://etrecheck.com

Runtime: 10:45

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information:

iMac (21.5-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,1

1 2.7 GHz Intel Core i5 (i5-3330S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: Unknown

iCloud Quota: 1.83 TB available


Video Information:

NVIDIA GeForce GT 640M - VRAM: 512 MB

iMac 1920 x 1080


Disk Information:

APPLE HDD ST1000LM024 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (523.68 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information:

USB20Bus

hub_device

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB30Bus

Apple Inc. iPad


Thunderbolt Information:

Apple Inc. thunderbolt_bus


System Software:

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour


Configuration files:

/etc/sysctl.conf - File exists but not expected


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 180 Apple tasks

[running] 95 Apple tasks


System Launch Daemons:

[not loaded] 41 Apple tasks

[loaded] 175 Apple tasks

[running] 102 Apple tasks


Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist (? 5412c40a be93c7fb - installed 2017-07-22) [Lookup]

[loaded] de.devolo.networkservice.notify.plist (devolo AG - installed 2017-05-26) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2016-06-05) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2016-06-05) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

[not loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 ? - installed 2017-03-08) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-07-12) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]

[running] de.devolo.networkservice.plist (devolo AG - installed 2017-05-26) [Lookup]


User Launch Agents:

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-07-13) [Lookup]

[loaded] com.shirtpocket.backupbytime.plist (Apple, Inc. - installed 2017-07-09)


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-07-22)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)


Internet Plug-ins:

FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-11) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-22)

AdobePDFViewerNPAPI: 17.009.20058 (installed 2017-07-14) [Lookup]

AdobePDFViewer: 17.009.20058 (installed 2017-07-14) [Lookup]

Flash Player: 26.0.0.137 (installed 2017-07-11) [Lookup]

RL Secure Plug-In Layer: Unknown (installed 2016-11-16) [Lookup]

SharePointBrowserPlugin: 14.7.6 (installed 2017-07-12) [Lookup]

Silverlight: 5.1.30514.0 (installed 2015-01-08) [Lookup]

MeetingJoinPlugin: Unknown (installed 2017-03-31) [Lookup]

JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-22) Check version


User internet Plug-ins:

ContentManager: Unknown (installed 2017-07-19) [Lookup]

RocketEngine: Unknown (installed 2017-07-19) [Lookup]

UploadManager: Unknown (installed 2017-07-19) [Lookup]


Safari Extensions:

[not loaded] SiteAdvisor - McAfee - http://www.siteadvisor.com (installed 2014-12-05)


3rd Party Preference Panes:

Flash Player (installed 2017-06-23) [Lookup]

Java (installed 2017-07-12) [Lookup]


Time Machine:

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 475.67 GB

Destinations:

iMac [Network]

Total size: 2.95 TB

Total number of backups: 95

Oldest backup: 20/12/2015, 18:39

Last backup: 22/07/2017, 17:36

Size of backup disk: Adequate

Backup size 2.95 TB > (Disk used 475.67 GB X 3)


Top Processes by CPU:

2% mds

2% WindowServer

1% mds_stores

1% devolonetsvc

0% kernel_task


Top Processes by Memory:

1.08 GB softwareupdated

869 MB kernel_task

243 MB mds_stores

162 MB Dropbox

104 MB photolibraryd


Top Processes by Network Use:

Input Output Process name

369 KB 635 KB Dropbox

111 KB 49 KB mDNSResponder

11 KB 20 KB apsd

19 KB 8 KB netbiosd

7 KB 13 KB usbmuxd


Top Processes by Energy Use:

10.88 devolonetsvc

5.28 mds

4.44 WindowServer

3.52 photolibraryd


Virtual Memory Information:

3.53 GB Available RAM

210 MB Free RAM

4.47 GB Used RAM

3.33 GB Cached files

0 B Swap Used


Software installs:

Kindle: 1.20.2 (installed 2017-06-30)

PDFScanner: 1.11.8 (installed 2017-07-07)

Fotor Photo Editor: 3.3.1 (installed 2017-07-07)

Photos Duplicate Cleaner: 1.7 (installed 2017-07-09)

Adobe Flash Player: (installed 2017-07-11)

Microsoft AutoUpdate: (installed 2017-07-12)

Microsoft Outlook for Mac: (installed 2017-07-12)

Microsoft PowerPoint for Mac: (installed 2017-07-12)

Microsoft Excel for Mac: (installed 2017-07-12)

Office 2011 14.7.6 Update: (installed 2017-07-12)

Microsoft OneNote for Mac: (installed 2017-07-12)

Microsoft Word for Mac: (installed 2017-07-12)

Adobe Acrobat Reader DC (17.009.20058): (installed 2017-07-14)

HP Photo Creations: (installed 2017-07-19)

Java 8 Update 141: (installed 2017-07-22)


Install information may not be complete.


Diagnostics Information:

2017-07-22 18:18:09 quicklookd.app Crash [Open]

Cause: quicklookd seems struck trying to quit, crashing

abort() called

2017-07-22 17:47:09 mtmd Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-07-22 13:32:10 System Preferences.app Hang [Open]

2017-07-21 15:47:50 com.apple.appkit.xpc.openAndSavePanelService Crash [Open]

Cause: ViewBridge hint(s): (

"<NSViewServiceMarshal 0x7fe16bf4fcc0> <(null) 0x0>"

)

iMac (21.5-inch, Late 2012), macOS Sierra (10.12.1)

Posted on Jul 22, 2017 10:56 AM

Reply
1 reply

Jul 22, 2017 11:07 AM in response to AdamBellC

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.


Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read Use safe mode to isolate issues with your Mac - Apple Support. Compare how your Mac works in Safe Mode to how it has been, and describe your observations in a reply to this Discussion.


Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.


Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.


Let me know what you determine.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Having trouble with beach balling ...

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