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My phone sounds like it's underwater when I call people.

I have a question. My phone sounds like it's underwater when I call people. I looked it up and it says I need a new microphone. It wasn't my fault. I was in the middle of a Skype call when it cut out. My friend said they couldn't hear me. My mom can't hear me when she calls and neither can my dad. If I contact Apple support would they charge me. It's been after the 90 day mark

Posted on Jul 21, 2017 3:42 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2017 11:00 AM

Hi


Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making another Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:


Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support


If you are currently using Voice over LTE (VoLTE), then turning it off may help to improve the sound quality during calls:


  • Go to: Settings > Mobile / Cellular > Mobile / Cellular Data Options > Enable LTE.
  • If Voice & Data is currently selected, tap to select Data Only instead.


If call quality improves as a result of making the change, contact your carrier for assistance with the issue.


More information:

About the LTE options on your iPhone - Apple Support

2 replies
Question marked as Top-ranking reply

Jul 22, 2017 11:00 AM in response to HunterS.

Hi


Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making another Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:


Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support


If you are currently using Voice over LTE (VoLTE), then turning it off may help to improve the sound quality during calls:


  • Go to: Settings > Mobile / Cellular > Mobile / Cellular Data Options > Enable LTE.
  • If Voice & Data is currently selected, tap to select Data Only instead.


If call quality improves as a result of making the change, contact your carrier for assistance with the issue.


More information:

About the LTE options on your iPhone - Apple Support

My phone sounds like it's underwater when I call people.

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