Is AppleSupport@insideapple.apple.com a real email address?

@insideApple.Apple.com is a legitimate Apple mailing address. For example, News@InsideApple.Apple.com is used by Apple all the time to send out emails of new products, price reductions, etc. If you’ve ever signed up for news from Apple, it will come from that email domain. The survey request to you may have been generated by a post here as well. I get those occasionally too and they are legitimately from Apple.

Yes. You can only take a survey once and the invite is time limited (I assume just so Apple gets timely info for an issue and not something long out of date with relevance to whatever they were asking about). I think there may be a frequency limit too, as I’ve never gotten another survey invite until quite some time after a previous one.

The news announcements from that same address domain are more frequent - anytime Apple has a new product, an new OS release, price drop, promotion or so forth.

That is not an Apple e-mail address. I did a quick search on insideapple.apple.com as well as https://insideapple.apple.com and hit nothing but errors.

Unless you provided them personal information or clicked on a link, there's nothing to worry about.

I just googled it and it seems that it isn't real.

Forward it to reportphishing@apple.com

And Apple never will in an email. It is purely a satisfaction survey. They also never include a link to “verify“ or check your account as they will simply tell you to login to your AppleID (Apple assumes you already know how to do that, or should, so know the URL to go to). They will never ask for your AppleID password either - never in any message nor over the telephone. That is explicitly mentioned in their privacy statement - no Apple employee will ever ask you for your AppleID password.

But that email domain is a legitimate Apple address for no-reply messages from Apple marketing.

Glad to be able to help. With unsolicited emails or texts, a little paranoia is never a bad thing! I’d always rather be sad about a missed or dismissed legitimate message than sorry about a nasty one.

darren_ngg wrote:

Hi, so this is the final page of the survey, just to confirm, so this is a legit apple support survey?

Based on your snapshot and posts, it is legitimate survey. The email address @insideapple.apple.com does belong to Apple. Having said that, it does not guarantee that it's really from Apple. Mail can be easily spoofed to look like it comes from whatever company you like. I wouldn't worry about it like you do especially if it doesn't ask me anything but a series of multiple choice questions.