Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't verify Apple ID because my email is no longer valid

I have an old Ipod and it's been working fine for years. Recently it stopped connecting to wifi and I've come to understand it's because it needs me to verify my Apple ID. The problem is, the ID for that device is linked to an email address that no longer exists (we switched from Bell to Gmail and now can't access the old Bell email.)


I can't remember the password because it's been so long since we've had to use it and am not able to do the "forgot password" thing because it will send the reset link to my old, unaccessable, email. I can't be the only one to experience this and don't want to throw away an Ipod I paid over $300 for because of this.


How can I verify my Apple ID in a situation like this? Thanks

Posted on Jul 23, 2017 12:31 PM

Reply
Question marked as Best reply

Posted on Jul 23, 2017 12:36 PM

Call Apple Support.


https://support.apple.com/en-us/HT201232

1 reply

Can't verify Apple ID because my email is no longer valid

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.