You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch not pairing with IPhone.

This is really bizzare. I haven't used my Apple Watch in about a year and I decided to use it again. However, it wouldn't connect to my phone so I decided to reset the watch to factory settings. Now when i try to pair, I get really wierd effects.

When I use the camera feature to pair, it says I need to have a software update, yet it says my Watch is already updated, which doesn't make sense and so won't allow me to continue:

Next, when I try to pair manually, this happens as soon as I select the Watch:

I have restarted both my phone and Watch and nothing is working. My phone is updated to IOS 10+

Help!

Posted on Jul 24, 2017 4:23 AM

Top-ranking reply

Jonathan UK

Level 10

163,901 points

Posted on Jul 24, 2017 4:27 AM

First update your iPhone to the latest version of iOS (start by making a backup):

Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Then re-pair your Apple Watch by following the remaining steps here - watchOS will be updated as part of the process: