Problems with new iMac 27 5K
Dear Kind Souls,
I've had my new iMac for less than 24 hours and its frozen and restarted (on its own) three times.
Yesterday, I reached out to Apple Support. They suggested some troubleshooting articles:
#1 -- OS X: When your computer spontaneously restarts...
#2 -- macOS Sierra: If your Mac restarts and a message appears
#3 -- How to reinstall macOS.
Before I work my way through these troubleshooting activities, I was hoping that someone might be able to provide insight or help decoding the following panic report I saved from the first instance my iMac froze/restarted on its own.
panic(cpu 4 caller 0xffffff...1): nvme: "Fatal error occurred. . NAND Vendor=0x0, DRAM Vendor=0x0, SSD Capacity=0GB, FW Revision=CXS7CA0Q\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFami ly/IONVMeFamily-234.60.2/IONVMeController.cpp:4949
Backtrace (CPU 4), Frame : Return Address
0xffffff...c0 : 0xffffff...3c
0xffffff...40 : 0xffffff...e1
0xffffff...90 : 0xffffff...20
0xffffff...00 : 0xffffff...9a
0xffffff...b0 : 0xffffff...f7
Kernel Extensions in backtrace:
com.apple.iokit.IONVMeFamily(2.1)[F2...]@0xffffff...ab000->0xffffff...defff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[A6...]@0xffffff...af000
dependency: com.apple.iokit.IOPCIFamily(2.9)[1A...]@0xffffff...32000
dependency: com.apple.driver.AppleEFINVRAM(2.1)[A8...]@0xffffff...a0000
dependency: com.apple.iokit.IOStorageFamily(2.1)[F9...]@0xffffff...50000
dependency: com.apple.iokit.IOReportFamily(31)[B1...]@0xffffff...94000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
16F2073
Kernel version: ...
Darwin Kernel Version 16.6.0: Fri Apr 14 16:13:31 PDT 2017; root:xnu-3789.60.24~4/RELEASE_X86_64
Kernel UUID: ...
Kernel slide: ...
Kernel text base: ...
__HIB text base: ...
System model name: iMac18,3
Apple Support also recommend that I return/exchange the iMac before the 14 day return deadline if the problem persists.
iMac (Retina 5K, 27-inch, 2017), iOS 10.3.3