Update iPad Air 2/ iTunes help please.

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Level 1

13 points

Update iPad Air 2/ iTunes help please.

Read an alert that iOS update was recommended for mobile devices because of a massive security hole. Basically anyone can take over your device via wi-fi. So I went to the updates section and tried.

Tried installing update via the iPad. No go.

Tried installing update via computer. No go.

Any ideas? In both cases I have little or no error details.

I have attached screenshots and hope that helps.

Before you ask, modern systems, lots of memory available. I have iTunes on more than one computer with more one OS. And yes this update doesn't work on any of them.

Please help! 🙂

Posted on Jul 25, 2017 5:22 PM

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Answer 1

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Saifan Pilot

Level 6

8,728 points

Jul 25, 2017 7:24 PM in response to Rerednaw

Please download and install the latest version of iTunes, currently 12.6.2: https://www.apple.com/itunes/download/

And check out these two articles:

Get help with iOS update and restore errors: https://support.apple.com/en-ca/HT204770

Get help with over-the-air iOS updates: https://support.apple.com/en-ca/HT201435

Sppecifically this section:

Remove and download the iOS update again

If you still can't install the latest version of iOS, try downloading the update again:

Go to Settings > General > Storage & iCloud Usage. Under Storage tap Manage Storage.
Find the iOS update in the list of apps.
Tap the iOS update, then tap Delete Update.
Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

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