Charger cable plug loose

Question

Level 1

11 points

Charger cable plug loose

Hi all,

The charger cable that came with my late 2016 Macbook Pro 15 has developed a very loose fit in the computer socket, regardless of what cable end I use. In the charger, however the fit is still very good and it clicks and slots in firmly. The fit in the computer is now so loose that just the weight of the cable is sometimes enough to break away contact.

Is this a common issue? I have bought the Apple 1m and 2m USB-C to Lightning cables as well and the fit is very good and feels very different, slotting in just nicely and firmly into the computer. The plugs are noticeably of a different design.

It appears Apple has two different USB-C plug designs around, a thicker one that comes with the charger cable and a thinner one that comes in the lightning cables that attach and hold the connection much better.

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.6)

Posted on Jul 26, 2017 3:51 AM

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Answer 1

Dec 28, 2017 6:16 AM in response to laalves911

Hello. Also I have the same problem for the four ports of my MBP2016. Unfortunately both the power cable and the external hard disk cable, go away from the USB-C connector to the minimum stress. Please laalves911 could you say how you solved? Is warranty replacement possible? Do you know how long it takes?

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Answer 2

sterling r

Community Specialist

Jul 26, 2017 4:08 PM in response to laalves911

Hi there, laalves911.

It appears that the charging cable that came with your MacBook Pro isn't fitting tightly in the USB port. I recommend having your MacBook Pro and cables evaluated.

Apple - Support - Product Selection -- Apple Support will be able to supply all of your service options.

Find Locations -- You can also locate the nearest Apple Store or Apple Authorized Service Provider if you'd rather. Make sure the country you're located in is showing on the top-right corner. If it isn't, click it and choose the correct one.

How to back up your Mac -- Before you take or send your MacBook Pro in, please be certain you have a fresh backup to keep your personal information safe.

Enjoy your day.

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