activation lock on apple watch
I have sold my apple watch and they cant pair it with their phone as it states activation lock is on it.
before i sold it i unpaired it from my phone and also removed it from my devices so why is it still saying this??
Hi
Based on your description, the steps that you have taken should have removed Activation Lock from the Apple Watch. It may help if the new owner follows these steps:
On their iPhone: close the Watch app (double-press on the Home button, then swipe up on the Watch app preview).
Restart both their iPhone and Apple Watch, turning both off together, then restarting their iPhone first:
Re-try pairing and setting up the Apple Watch:
If the Apple Watch then remains locked by Activation Lock, either:
Accompany the buyer and the Apple Watch to a Genius Bar appointment, taking along your original proof of purchase for the watch.
Or arrange for the Apple Watch to be returned to you, re-pair it with your iPhone and then unpair it via the Watch app to erase it and remove Activation Lock before returning it to the buyer.
Or contact Apple Support and explain that you have been unable to remove Activation Lock from an Apple Watch that you have sold:
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
Note that you should not disclose your Apple ID and password to the buyer, even if you change your password again afterwards:
Security and your Apple ID - Apple Support
More information:
