why does my iphone 6 keep freezing and shutting off on its own?

Question

why does my iphone 6 keep freezing and shutting off on its own?

Well I have had this phone for about a year um my sister gave it to me when she got the iPhone 7 and I recently have noticed that my phone freezes a lot and I shuts down on its own and this has been happening for about 10 almost 11 days and I've just been wondering what's been going on and yes I have updated it to its latest most recent update

Posted on Jul 27, 2017 1:55 PM

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Answer 1

Rysz

Level 8

44,461 points

Jul 27, 2017 2:01 PM in response to Lizbreadnwata

The standard troubleshooting steps are Restart and Restore. The symptoms you describe might also be the result of not having enough free storage space. Check Settings > General Storage & iCloud Usage.

Otherwise, make a backup and take to an Apple Store or an authorized iPhone service center to have its hardware tested.

Restart: https://support.apple.com/en-us/HT201559

Restore: https://support.apple.com/en-us/HT204184

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