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Anyone else experiencing Gen 1 watch rapid battery drain after recent update to 3.2.3

Watch battery life issues with v. 3.2.3

Posted on Jul 27, 2017 7:43 PM

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Question marked as Best reply

Posted on Jul 28, 2017 12:44 AM

Hi


Battery life varies depending on use and other factors. Examples are detailed here:


http://www.apple.com/watch/battery.html


Apple's tips for maximising battery life on Apple Watch are detailed here:


http://www.apple.com/batteries/maximizing-performance/#watchtips


If your Apple Watch is experiencing significantly shorter battery life than Apple's examples suggest that you should expect and/or than you were experiencing before, then your Apple Watch may require battery service.


Before contacting Apple, it may help to follow these steps, which have previously resolved battery life issues for other users, including those experienced after installing software updates, when their usage has not changed:


Restart both your iPhone and your Apple Watch, turning both off together and then restarting your iPhone first:


If you have ever (not necessarily recently) previously used the Workout app and/or any third-party fitness or sleep tracking apps to record workouts on your watch, check on your watch to see whether there is a paused activity within any of them. If there is, end that activity from within the app on your watch (not your iPhone).

  • If in doubt, remove any such third-party apps from your Apple Watch.


Unpair and re-pair your Apple Watch:


Some users have previously experienced battery life issues in connection with using corporate profiles and/or Exchange Calendars. If you are using an Exchange Calendar, one or more of these steps may help:

  • Archive your Exchange Calendar for all items before today.
  • Remove / delete all old inbox messages relating to calendar invites (accept and decline notifications).
  • Create a rule in your Outlook Mail account that moves all future accept and decline replies, immediately upon receipt, into a separate mail folder that does not sync with your iPhone and Apple Watch.
  • Check your Exchange Calendar for errors.


Finally, it may help to:


Having tried the previous steps, if the issue persists, I suggest contacting Apple Support (remote diagnostics and/or mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider for assistance, including - if recommended - to have your watch inspected and serviced:

Apple Watch Service Answer Center - Apple Support

1 reply
Question marked as Best reply

Jul 28, 2017 12:44 AM in response to Tovaeb

Hi


Battery life varies depending on use and other factors. Examples are detailed here:


http://www.apple.com/watch/battery.html


Apple's tips for maximising battery life on Apple Watch are detailed here:


http://www.apple.com/batteries/maximizing-performance/#watchtips


If your Apple Watch is experiencing significantly shorter battery life than Apple's examples suggest that you should expect and/or than you were experiencing before, then your Apple Watch may require battery service.


Before contacting Apple, it may help to follow these steps, which have previously resolved battery life issues for other users, including those experienced after installing software updates, when their usage has not changed:


Restart both your iPhone and your Apple Watch, turning both off together and then restarting your iPhone first:


If you have ever (not necessarily recently) previously used the Workout app and/or any third-party fitness or sleep tracking apps to record workouts on your watch, check on your watch to see whether there is a paused activity within any of them. If there is, end that activity from within the app on your watch (not your iPhone).

  • If in doubt, remove any such third-party apps from your Apple Watch.


Unpair and re-pair your Apple Watch:


Some users have previously experienced battery life issues in connection with using corporate profiles and/or Exchange Calendars. If you are using an Exchange Calendar, one or more of these steps may help:

  • Archive your Exchange Calendar for all items before today.
  • Remove / delete all old inbox messages relating to calendar invites (accept and decline notifications).
  • Create a rule in your Outlook Mail account that moves all future accept and decline replies, immediately upon receipt, into a separate mail folder that does not sync with your iPhone and Apple Watch.
  • Check your Exchange Calendar for errors.


Finally, it may help to:


Having tried the previous steps, if the issue persists, I suggest contacting Apple Support (remote diagnostics and/or mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider for assistance, including - if recommended - to have your watch inspected and serviced:

Apple Watch Service Answer Center - Apple Support

Anyone else experiencing Gen 1 watch rapid battery drain after recent update to 3.2.3

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