iPhone 7 - randomly - screen goes to "lit black" when hitting home or sleep button and won't come on

My iPhone 7 started behaving strangely over the last week. At random occurrences (or so it seems), when I hit the home or sleep/wake buttons to access the phone, instead of turning on with my background picture and the fingerprint login option, my phone screen just goes black. But it is a "lit" black - i.e, the phone screen is active, it's just displaying an all black screen. When I hit the sleep button it turns back off. When I hit it again, it goes back to lit black again.


After several minutes of playing with it, it finally comes up w/ a screen where I can login via fingerprint again. I tried and tried to hard reset the phone and it wouldn't even do that. After I hold down the two buttons (home/sleep) for at least 30 seconds, I give up and release the buttons and it snaps a screen shot.


I tried holding down the volume down and sleep last night, but that made it to wear my screen turned off completely (not lit) for a while.. I had to plug it in, play w/ different button combinations, before I could finally make it reset last night.


But again, my phone is doing it this morning. I'm afraid when/if I took it to the apple store, it would stop behaving like this.. it's random. Anyone ever experience anything like this?

iPhone 7, iOS 10.3.3

Posted on Jul 28, 2017 6:03 AM

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4 replies

Jul 28, 2017 2:35 PM in response to mike.neace

You can get your device serviced by contacting Apple Support, or by visiting an Apple Store or Apple Authorized Service Provider next to your place:



Start a service request: http://getsupport.apple.com/GetproductgroupList.action?locale=en_US&caller=sfaq& PRKEYS=PF9

Find an Apple Authorized Service Provider: https://locate.apple.com/us/en/

Make an Apple Store appointment: http://www.apple.com/retail/geniusbar/

Contact via phone: https://support.apple.com/HT201232

Contact your carrier: https://support.apple.com/contact

Jul 28, 2017 9:50 AM in response to Saifan Pilot

Problem reoccurred. And now it's like it was last night - I can't get my screen to turn on at all. I received a call (saw it show up on my fitbit that's bluetooth connected to the phone) - but wasn't able to answer it because I couldn't access the screen at all.


Now, if I hold down sleep/volume down, while the phone is connected to my PC, I hear the phone reboot (sounds make from the USB dropping and connecting on the PC) - but still nothing on the screen.




Does this sound like something that needs to go to the Apple store?

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iPhone 7 - randomly - screen goes to "lit black" when hitting home or sleep button and won't come on

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