I upgraded to 10.12.6 recently and my computer is running REALLY SLOW.
My usage hasn't changed -- browsers, music, simple spreadsheets, bla bla bla, ...
I've rebooted (and that seems to help for a while), Forced Quit apps (again, helps a bit), ...
My Activity Monitor shows there is little System activity and not much user.
My computer is old, my CPU not very fast but it has worked well for me and I have a pile of RAM.
Any ideas?
Thanks for the offer of discount :-)
I did some of the things you suggest and am confused with some of the others.
Launch Agents -- to trash
System Preferences I seem to have 14 items. Do you mean to remove them all?
I noticed from the EtreCheck that Spotify was running. I hardly use it at all so removed it. Who knows.
When I tried to empty the trash I got an error:
You say to uninstall BetterSnapTool, EEventmanager, AudioHiJack. completely.
BetterSnapTool is an app my son put me on and I use it alot. Eeventmanager used to pop up every time I booted the machine asking for permission. After some Googling I learned it is somehow part of my Epson Scanner software -- will I mess up my scanning if I delete the EE?
I use AudioHijack every day and couldn't do without it.
I'm sure my external is on its last legs like everything else on this computer. I have a scheduled daily backup of my internal HD to the external. I guess I could unplug and run a manual backup when I thought of it but ...
I know we're handcuffed to Apple and to Google but with Gmail, photos, drive, my Android stuff it would be inconvenient to dump Chrome.
The next couple of months I'm under all sorts of challenges -- a new computer set up would not be a nice thing to undergo. If I can get to the fall I better get shopping / planning / ...
Bla Bla Bla ... who said this stuff was easy?!
I can't thank you enough for the attention you've showered on me.
Thanks.
No idea what this stuff means but it looks like stuff with old software and especially with Adobe ...
EtreCheck version: 3.4.2 (436)
Report generated 2017-07-28 11:50:38
Download EtreCheck from https://etrecheck.com
Runtime: 5:10
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Description:
after upgrade to sierra 10.12.6 my mac is very slow.
Scrolling in Chrome apps often freezes
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.2 GHz Intel Core i3 (i3) CPU: 2-core
12 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
BANK 0/DIMM1
4 GB DDR3 1067 MHz ok
BANK 1/DIMM1
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless:
en1: 802.11 a/b/g/n
Video Information:ⓘ
ATI Radeon HD 5670 - VRAM: 512 MB
iMac 1920 x 1080
Disk Information:ⓘ
APPLE HDD HUA722010CLA330 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) /
[Startup]: 999.35 GB (180.43 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB
HL-DT-STDVDRW
GA32N
()
USB Information:ⓘ
USB20Bus
hub_device
Apple, Inc. Keyboard Hub
Logitech USB Laser Mouse
Apple Inc. Apple Keyboard
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Burr-Brown from TI USB Audio CODEC
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Firewire Information:ⓘ
Elephant Storage OEM ATA Device 00 800mbit - 800mbit max
EFI (disk1s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
JSM Weekly Backup (disk1s2 - Journaled HFS+) /Volumes/JSM Weekly Backup : 999.86 GB (180.89 GB free)
System Software:ⓘ
macOS Sierra
10.12.6 (16G29) - Time since boot: about 5 days
Gatekeeper:ⓘ
Mac App Store and identified developers
Clean up:ⓘ
com.adobe.ARM.[...].plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Executable not found!
~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServ ices.Agent.plist
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s
Executable not found!
~/Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist
/System/Library/PrivateFrameworks/GoogleContactSync.framework/Versions/A/Resourc es/gconsync --sync com.google.ContactSync --periodic
Executable not found!
3 orphan files found. [Clean up]
Kernel Extensions:ⓘ
/Library/StartupItems/ArcanaStartupSound/Resources
[not loaded] arcana.PRAM (1.1b3) [Lookup]
/System/Library/Extensions
[not loaded] com.pctools.iantivirus.kfs (1.0.1) [Lookup]
Startup Items:ⓘ
ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound
Startup items no longer function in OS X Yosemite or later
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 177 Apple tasks
[running] 97 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 174 Apple tasks
[running] 101 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]
[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2017-05-17) [Lookup]
User Launch Agents:ⓘ
[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2013-09-12) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (? ? ? - installed 2010-12-16) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!
[failed] com.google.GoogleContactSyncAgent.plist (? f0a8db00 0 - installed 2012-02-03) [Lookup] - /System/Library/PrivateFrameworks/GoogleContactSync.framework/Versions/A/Resour ces/gconsync: Executable not found!
[loaded] com.shirtpocket.backupbytime.plist (Apple, Inc. - installed 2017-07-28)
[running] com.spotify.webhelper.plist (Spotify - installed 2017-07-22) [Lookup]
[loaded] com.wondershare.mobilegodaemon.plist (Wondershare Software Co., Ltd - installed 2016-03-07) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-07-21)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Rogue Amoeba Schedule Helper Application
(/Library/Application Support/Audio Hijack Pro/Rogue Amoeba Schedule Helper.app)
EEventManager Application
(/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
BetterSnapTool Application
(/Applications/BetterSnapTool.app)
iTunes Application
(/Applications/iTunes.app)
Google Chrome Application
(/Applications/Google Chrome.app)
Audio Hijack 3 Schedule Helper Application - Hidden
(/Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app)
Google Photos Backup Application
(/Applications/Google Photos Backup.app)
Spotify Application - Hidden
(/Applications/Spotify.app)
ConnectService Application
(/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
EEventManager Application
(/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 2.4.1.4 (installed 2012-01-19) [Lookup]
FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-11) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-22)
AdobePDFViewerNPAPI: 15.020.20042 (installed 2016-11-05) [Lookup]
AdobePDFViewer: 15.020.20042 (installed 2016-11-05) [Lookup]
Flash Player: 26.0.0.137 (installed 2017-07-11) [Lookup]
JavaAppletPlugin: 15.0.1 (installed 2016-03-10) Check version
Silverlight: 5.1.20513.0 (installed 2013-09-17) [Lookup]
DirectorShockwave: 12.1.0r150 (installed 2014-03-10) [Lookup]
iPhotoPhotocast: 7.0 (installed 2012-04-05)
Audio Plug-ins:ⓘ
Digital Power Station: Unknown (installed 2011-01-28) [Lookup]
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-06-23) [Lookup]
Flip4Mac WMV (installed 2011-11-22) [Lookup]
ArcanaStartupSound (installed 2009-09-12) [Lookup]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
6%
WindowServer
2%
Google Chrome Helper
1%
kernel_task
0%
fontd
0%
launchd
Top Processes by Memory:ⓘ
1.12 GB
softwareupdated
959 MB kernel_task
707 MB Google Chrome Helper
556 MB Google Chrome Helper
540 MB Google Chrome Helper
Top Processes by Network Use:ⓘ
Input Output Process name
2 MB 2 MB mDNSResponder
25 KB 17 KB netbiosd
9 KB 7 KB apsd
0 B 2 KB SystemUIServer
864 B 864 B ntpd
Top Processes by Energy Use:ⓘ
5.22 WindowServer
3.26 Google Chrome Helper
0.88 sysmond
0.70 Activity Monitor
Virtual Memory Information:ⓘ
2.53 GB
Available RAM
322 MB Free RAM
9.47 GB
Used RAM
2.21 GB
Cached files
280 MB Swap Used
Software installs:ⓘ
Adobe Flash Player:
(installed 2017-07-11)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-07-27 23:39:01 Google Chrome.app High CPU use [Open] [Details]
2017-07-22 20:45:59 Last shutdown cause: 0 - Power loss
Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.
Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read Use safe mode to isolate issues with your Mac - Apple Support. Compare how your Mac works in Safe Mode to how it has been, and describe your observations in a reply to this Discussion.
Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.
Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.
Let me know what you determine.
Thanks Lexiepex,
It always freaks me out when I see the millions of files under the hood :-)
After cleaning up stuff as best I can etreCheck now gives me a grade of "Poor" -- I take it an improvement over "Below Average."
Who knows. Gotta be better to clean up old stuff. I take it the OS Upgrade is running into stuff it doesn't like. Maybe I'll just keep my eyes open and hope for the best.
Hey, now I know about EtreCheck and AppCleaner!
I know it is time to get shopping for a new computer after seven years -- too bad Apple seems to be turning itself into a phone company and letting the computers languish.
Thanks for your help.
EtreCheck version: 3.4.2 (436)
Report generated 2017-07-30 11:34:43
Download EtreCheck from https://etrecheck.com
Runtime: 15:15
Performance: Poor
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.2 GHz Intel Core i3 (i3) CPU: 2-core
12 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
BANK 0/DIMM1
4 GB DDR3 1067 MHz ok
BANK 1/DIMM1
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless:
en1: 802.11 a/b/g/n
Video Information:ⓘ
ATI Radeon HD 5670 - VRAM: 512 MB
iMac 1920 x 1080
Disk Information:ⓘ
APPLE HDD HUA722010CLA330 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) /Volumes/firmwaresyncd.oRKUUT
[EFI]: 210 MB (194 MB free)
Macintosh HD (disk0s2 - Journaled HFS+) /
[Startup]: 999.35 GB (182.30 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB
HL-DT-STDVDRW
GA32N
()
USB Information:ⓘ
USB20Bus
hub_device
Apple, Inc. Keyboard Hub
Logitech USB Laser Mouse
Apple Inc. Apple Keyboard
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Burr-Brown from TI USB Audio CODEC
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Firewire Information:ⓘ
Elephant Storage OEM ATA Device 00 800mbit - 800mbit max
EFI (disk1s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
JSM Weekly Backup (disk1s2 - Journaled HFS+) /Volumes/JSM Weekly Backup : 999.86 GB (180.31 GB free)
System Software:ⓘ
macOS Sierra
10.12.6 (16G29) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 189 Apple tasks
[running] 85 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 178 Apple tasks
[running] 97 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]
[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2017-05-17) [Lookup]
User Launch Agents:ⓘ
[loaded] com.shirtpocket.backupbytime.plist (Apple, Inc. - installed 2017-07-30)
[running] com.spotify.webhelper.plist (Spotify - installed 2017-07-28) [Lookup]
[loaded] com.wondershare.mobilegodaemon.plist (Wondershare Software Co., Ltd - installed 2016-03-07) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-07-21)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
EEventManager Application
(/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
BetterSnapTool Application
(/Applications/BetterSnapTool.app)
iTunes Application
(/Applications/iTunes.app)
Google Chrome Application
(/Applications/Google Chrome.app)
Audio Hijack 3 Schedule Helper Application - Hidden
(/Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app)
Google Photos Backup Application
(/Applications/Google Photos Backup.app)
EEventManager Application
(/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 2.4.1.4 (installed 2012-01-19) [Lookup]
FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-11) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-22)
AdobePDFViewerNPAPI: 15.020.20042 (installed 2016-11-05) [Lookup]
AdobePDFViewer: 15.020.20042 (installed 2016-11-05) [Lookup]
Flash Player: 26.0.0.137 (installed 2017-07-11) [Lookup]
JavaAppletPlugin: 15.0.1 (installed 2016-03-10) Check version
Silverlight: 5.1.20513.0 (installed 2013-09-17) [Lookup]
DirectorShockwave: 12.1.0r150 (installed 2014-03-10) [Lookup]
iPhotoPhotocast: 7.0 (installed 2012-04-05)
Audio Plug-ins:ⓘ
Digital Power Station: Unknown (installed 2011-01-28) [Lookup]
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-06-23) [Lookup]
Flip4Mac WMV (installed 2011-11-22) [Lookup]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
40%
system_profiler
31%
CacheDeleteExtension
28%
MailCacheDelete
28%
ScreenSaverEngine
8%
trustd
Top Processes by Memory:ⓘ
880 MB kernel_task
463 MB Google Chrome Helper
429 MB iTunes
290 MB Google Chrome Helper
264 MB Google Chrome Helper
Top Processes by Network Use:ⓘ
Input Output Process name
31 KB 663 KB iTunes
28 KB 24 KB mDNSResponder
19 KB 19 KB helpd
9 KB 6 KB apsd
576 B 576 B ntpd
Top Processes by Energy Use:ⓘ
9.54 WindowServer
7.66 Google Chrome Helper
4.94 iTunes
4.16 Google Photos Backup
Virtual Memory Information:ⓘ
4.21 GB
Available RAM
293 MB Free RAM
7.79 GB
Used RAM
3.93 GB
Cached files
0 B Swap Used
Software installs:ⓘ
Adobe Flash Player:
(installed 2017-07-11)
Install information may not be complete.
Diagnostics Information:ⓘ
2017-07-29 09:56:26 Firefox.app High CPU use [Open] [Details]
2017-07-29 05:12:54 SuperDuper!.app Hang [Open]
2017-07-29 01:27:31 media-indexer High CPU use [Open] [Details]
2017-07-27 23:39:01 Google Chrome.app High CPU use [Open] [Details]
Files deleted by EtreCheck:ⓘ
2017-07-28 11:52:37 - com.adobe.ARM.[...].plist - Unknown
2017-07-28 11:52:37 - ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist - Unknown
2017-07-28 11:52:37 - ~/Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist - Unknown
I did the safe boot and it was really slow and once launched the screen would "shimmer" or "flicker" or something.
And the basic tasks -- like checking my email on the browser (not mail client), ... -- were really slow and "stuttery."
So I rebooted in the normal mode and it took FOREVER. Chrome launched but the tabs just "spun." I went away and an hour later (so I have no idea how long it took) the tabs have loaded, the stuff seems to be working.
So, fingers crossed, I figure I've washed out whatever gremlin I had; I fully expect the gremlins to return.
Thanks for your help John Galt and Esquared.
Merely restarting a Mac in "Safe Mode" performs certain actions that can address the slow performance you experienced.
Excerpted from that Support document:
If the issue doesn't come back, it was probably caused by a cache or directory issue with your startup disk, which safe mode fixed.
1. Go to SystemPreferences->Users&Groups->LoginItems:
remove all entries, with the minus sign underneath the list.
then restart,
do not start anything that was in the LoginItems
same issues? probably not:
2. there are some softwares that I propose to uninstall completely:
- wondershare software: badly programmed, does not do anything for you and can cause issues.
- PCtools (antivirus) software: a killer.
- Arcana Startup sound: in SystemPreferences.
- Arc software.
3. Then restart.
make a new etrecheck list, use the "clean up" button in there wherever you see it, then post the list.
Thanks.
I'm sure old stuff I installed over the years can't help.
Now ... how does one uninstall a program? Back in the day a program also had an unistall feature. Today do i just drag to the trash?.
I'll get to work cleaning
Dragging to the Trash (do it in launchpad) is only for apps downloaded from the Appstore. You can also select and hold the app in launchpad and click the little x on it.
Good apps have an uninstaller, separate or in the dmg file.
For simple apps you can use App Cleaner.
We can manually remove the leftovers, if any, after you have presented the next etrecheck list.
BTW you can remove the (very old) RogueAmoebe remover at the same time.
hello
i have the same slow issues..I have followed your directions & wanted to ask for any advice
Thanks very much
EtreCheck version: 3.4.2 (436)
Report generated 2017-07-29 16:18:31
Download EtreCheck from https://etrecheck.com
Runtime: 6:53
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information: ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 9.95 GB available
Video Information: ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
Disk Information: ⓘ
ST3500418AS disk0: (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
[redacted] (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (120.92 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
USB Information: ⓘ
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
Apple Card Reader
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Logitech Trackball
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
System Software: ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.Logitech.Control Center.HID Driver (3.9.5 - SDK 10.8) [Lookup]
[not loaded] com.Logitech.Unifying.HID Driver (1.3.5 - SDK 10.8) [Lookup]
[not loaded] jp.co.roland.RDUSB0178Dev (1.0.2 - SDK 10.9) [Lookup]
/System/Library/Extensions
[not loaded] com.apogee.jambootloader (1.0.0) [Lookup]
[not loaded] com.focusrite.driver.usb.audio (2.9 - SDK 10.9) [Lookup]
[not loaded] com.novationmusic.driver.usb.audio (2.7 - SDK 10.9) [Lookup]
[loaded] com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 182 Apple tasks
[running] 93 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 38 Apple tasks
[loaded] 177 Apple tasks
[running] 103 Apple tasks
Launch Agents: ⓘ
[running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2017-07-27) [Lookup]
[loaded] com.google.keystone.agent.plist (Google Inc. - installed 2016-10-20) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2013-11-10) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-03-05) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-03-05) [Lookup]
[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-07-22) [Lookup]
[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2017-01-11) [Lookup]
[loaded] com.github.IngmarStein.Monolingual.Helper.plist (Ingmar Stein - installed 2017-03-25) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-06-24) [Lookup]
[loaded] com.zenmate.charon-xpc.plist (ZenGuard GmbH - installed 2017-01-11) [Lookup]
[running] jp.co.roland.RDUSB0178Setupd.plist (Roland Corporation - installed 2017-01-11) [Lookup]
User Launch Agents: ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-07-13) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-02-24) [Lookup]
Internet Plug-ins: ⓘ
AdobePDFViewerNPAPI: 17.009.20058 (installed 2017-07-19) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-27)
AdobePDFViewer: 17.009.20058 (installed 2017-07-19) [Lookup]
JavaAppletPlugin: 15.0.1 (installed 2017-05-05) Check version
User internet Plug-ins: ⓘ
Google Earth Web Plug-in: 7.1 (installed 2013-10-07) [Lookup]
Safari Extensions: ⓘ
[not loaded] AdBlock - Michael Gundlach - http://safariadblock.com (installed 2011-11-29)
Audio Plug-ins: ⓘ
DVCPROHDAudio: 1.3.2 (installed 2011-10-21)
User iTunes Plug-ins: ⓘ
Flash Player: 9.0.159.0 (installed 2009-09-23) [Lookup]
3rd Party Preference Panes: ⓘ
Logitech Control Center (installed 2017-07-27) [Lookup]
MagicPrefs (installed 2016-01-20) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Kelvin Joyner iMac: Disk size: 499.25 GB Disk used: 378.33 GB
Destinations:
Time Machine [Local]
Total size: 499.25 GB
Total number of backups: 6
Oldest backup: 10/22/16, 12:40 AM
Last backup: 10/22/16, 5:29 AM
Size of backup disk: Too small
Backup size 499.25 GB < (Disk used 378.33 GB X 3)
Top Processes by CPU: ⓘ
9% bird
2% WindowServer
1% kernel_task
0% fontd
0% mdworker
Top Processes by Memory: ⓘ
542 MB kernel_task
139 MB assistantd
108 MB mds_stores
82 MB Spotlight
72 MB NotificationCenter
Top Processes by Network Use: ⓘ
Input Output Process name
147 KB 91 KB mDNSResponder
10 KB 17 KB apsd
756 B 354 B netbiosd
240 B 240 B ntpd
0 B 128 B SystemUIServer
Top Processes by Energy Use: ⓘ
13.48 bird
4.34 WindowServer
1.02 RDUSB0178Setupd
0.24 mds
Virtual Memory Information: ⓘ
1.77 GB Available RAM
214 MB Free RAM
2.23 GB Used RAM
1.56 GB Cached files
0 B Swap Used
Software installs: ⓘ
Spark: 1.2.3 (installed 2017-07-02)
Memory Clean: 6.3 (installed 2017-07-04)
JamUp: (installed 2017-07-05)
JamUp: (installed 2017-07-09)
Dr. Cleaner: 3.2.1 (installed 2017-07-18)
Adobe Acrobat Reader DC (17.009.20058): (installed 2017-07-19)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-07-29 16:09:24 Last shutdown cause: 3 - Hard shutdown
More RAM might help.
The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times and a hard drive from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I had 6GB installed on an early 2008 iMac supposedly limited to 4 GB and noticed an improvement.
Thanks for the reply.I def need some help.Or a new computer..
I had the RAM maxxed out @ 16GB w/ Crucial from OWC.
I believe it was the Lion update when my machine went completely nuts & after a few days on the phone with Apple I was told to dig up the factory ram & re-install it..I did that & the computer works fine..After major updates I try re-installing the Crucial RAM & my machine never boots up,
Not succeeded complete removal of the s**t:
- in Homefolder(yourname)->Library->LaunchAgents:
delete all three files.
in MacintoshHD->Library-LaunchAgents:
- In SysremPreferences->Users&Groups->LoginItems:
remove all entries with the minus sign underneath the list
RESTART
- uninstall BetterSnapTool, EEventmanager, AudioHiJack. completely.
do not use Chrome for a while.
empty the Trash Bin.
Restart again.
disconnect the external disks, they may be dying.
It should be better, tell us.
If I were Apple I'd give you a discount 😁
- Homefolder-Library-LaunchAgents: yes.
- SystemPreferences-Users&Groups->LoginItems: yes select all, then use the minus sign underneath to remove: this does not uninstall, just prevents that it is always started. After that restart.
- the 3 tools: they really don't emhance the workings of the OS: get rid of them. but perhapsAudioHiJack does not cause issues. Start it by hand when you need it, quit it when you are done.
- the external disks: you can have more information on that: Read about DriveDx, download the trial version of DriveDx:
https://binaryfruit.com/drivedx
Install it and install the Sat Smart Driver:
https://binaryfruit.com/drivedx/usb-drive-support
when done restart;
connect the externals and see how their health is by running DriveDx.
- You don't miss anything by not using Chrome, you don't need to uninstall it, just for a while do not start it but use Firefox or Safari.
- If the EE software is there for scanning on the Epson (I am not 100% sure of that), leave it be (also in the LoginItems).
Note: there is a good chance that one of the externals is dying, replace it as soon as possible when DriveDx shows that.
Man, take everything away and you get "Good Performance!" :-)
I did the cleanup on that one Spotify -- "Executible not found" But couldn't find the user launch agent one.
Thanks for the DriveDx tip. It tells me my external is healthy so that's one thing I don't have to worry about.
I'm running FireFox now and will stick with it until I forget.
Thanks again!
EtreCheck version: 3.4.2 (436)
Report generated 2017-07-31 12:03:20
Download EtreCheck from https://etrecheck.com
Runtime: 4:14
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Hardware Information: ⓘ
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.2 GHz Intel Core i3 (i3) CPU: 2-core
12 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
BANK 0/DIMM1
4 GB DDR3 1067 MHz ok
BANK 1/DIMM1
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
ATI Radeon HD 5670 - VRAM: 512 MB
iMac 1920 x 1080
Disk Information: ⓘ
APPLE HDD HUA722010CLA330 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (182.56 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
USB Information: ⓘ
USB20Bus
hub_device
Apple, Inc. Keyboard Hub
Logitech USB Laser Mouse
Apple Inc. Apple Keyboard
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Burr-Brown from TI USB Audio CODEC
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Firewire Information: ⓘ
Elephant Storage OEM ATA Device 00 800mbit - 800mbit max
[Show SMART report]
EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
JSM Weekly Backup (disk1s2 - Journaled HFS+) /Volumes/JSM Weekly Backup : 999.86 GB (181.34 GB free)
System Software: ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Clean up: ⓘ
~/Library/LaunchAgents/com.spotify.webhelper.plist
~/Library/Application Support/Spotify/SpotifyWebHelper
Executable not found!
One orphan file found. [Clean up]
Kernel Extensions: ⓘ
/System/Library/Extensions
[loaded] org.dungeon.driver.SATSMARTDriver (0.8.1 - SDK 10.6) [Lookup]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 188 Apple tasks
[running] 86 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 41 Apple tasks
[loaded] 179 Apple tasks
[running] 97 Apple tasks
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]
[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2017-05-17) [Lookup]
User Launch Agents: ⓘ
[loaded] com.shirtpocket.backupbytime.plist (Apple, Inc. - installed 2017-07-31)
[failed] com.spotify.webhelper.plist (? 2242d0b8 0 - installed 2017-07-28) [Lookup] - ~/Library/Application Support/Spotify/SpotifyWebHelper: Executable not found!
[loaded] com.wondershare.mobilegodaemon.plist (Wondershare Software Co., Ltd - installed 2016-03-07) [Lookup]
Internet Plug-ins: ⓘ
Flip4Mac WMV Plugin: 2.4.1.4 (installed 2012-01-19) [Lookup]
FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-11) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-22)
AdobePDFViewerNPAPI: 15.020.20042 (installed 2016-11-05) [Lookup]
AdobePDFViewer: 15.020.20042 (installed 2016-11-05) [Lookup]
Flash Player: 26.0.0.137 (installed 2017-07-11) [Lookup]
JavaAppletPlugin: 15.0.1 (installed 2016-03-10) Check version
Silverlight: 5.1.20513.0 (installed 2013-09-17) [Lookup]
DirectorShockwave: 12.1.0r150 (installed 2014-03-10) [Lookup]
iPhotoPhotocast: 7.0 (installed 2012-04-05)
Audio Plug-ins: ⓘ
Digital Power Station: Unknown (installed 2011-01-28) [Lookup]
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-06-23) [Lookup]
Flip4Mac WMV (installed 2011-11-22) [Lookup]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
37% (osascript)
4% mdworker
4% mdworker
3% mdworker
3% WindowServer
Top Processes by Memory: ⓘ
768 MB kernel_task
263 MB mds_stores
175 MB Finder
133 MB photoanalysisd
111 MB Spotlight
Top Processes by Network Use: ⓘ
Input Output Process name
9 KB 5 KB apsd
8 KB 6 KB mDNSResponder
522 B 354 B netbiosd
192 B 192 B ntpd
0 B 24 B SystemUIServer
Top Processes by Energy Use: ⓘ
4.64 WindowServer
3.68 mds_stores
1.92 mds
0.28 fseventsd
Virtual Memory Information: ⓘ
6.19 GB Available RAM
4.06 GB Free RAM
5.81 GB Used RAM
2.13 GB Cached files
0 B Swap Used
Software installs: ⓘ
Adobe Flash Player: (installed 2017-07-11)
SAT SMART Driver for DriveDx: 0.8 (installed 2017-07-31)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-07-31 11:56:57 Last shutdown cause: 0 - Power loss
2017-07-30 21:44:49 media-indexer High CPU use [Open] [Details]
2017-07-29 09:56:26 Firefox.app High CPU use [Open] [Details]
2017-07-29 05:12:54 SuperDuper!.app Hang [Open]
Files deleted by EtreCheck: ⓘ
2017-07-28 11:52:37 - com.adobe.ARM.[...].plist - Unknown
2017-07-28 11:52:37 - ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist - Unknown
2017-07-28 11:52:37 - ~/Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist - Unknown
Sierra Running REALLY SLOW After Upgrade to 10.12.6
