Apple.com/support -3401?? Problems

Question

Level 1

9 points

Apple.com/support -3401?? Problems

My laptop is MacBook Pro 2015 Retina 13

I format my laptop ssd using startup (command +r) disk utility. and select re installation option during the reinstallation process i lost my internet connection after that I need to power off my laptop holding on power button.

now I have internet connection but now I power on and (command +r) its says - apple.com/support-3401f.

I cant go ahead from here

I also try to do by pressing Shift + Option + Command its display same (apple.com/support-3401f.)

what I need to do now ?

MacBook Pro with Retina display, iOS 10.3.2

Posted on Jul 28, 2017 9:35 AM

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Answer 1

Esquared

Level 6

12,415 points

Aug 11, 2017 6:49 AM in response to ajayagn

The recovery partition of your Mac might be busted. There are ways to recover from that (http://www.macworld.co.uk/how-to/mac/how-create-mac-recovery-partition-os-x-el-c apitan-yosemite-backup-free-3636717/), but I have no experience with it. Ask an Apple repair store for assistance if necessary.

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Answer 2

ajayagn Author

Level 1

9 points

Aug 11, 2017 6:57 AM in response to Esquared

this may be batter solution. But in my case i just change my network connection in internet recovery. its finally work.

thank you.

this solution may be helpful for other mac holder suffering same problems.

(just reset ram and start with command +R, change your network connection which is never use before in your pc during internet recovery.)

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