Facebook Stupidly Slow - Safari

Question

Level 1

36 points

Facebook Stupidly Slow - Safari

Facebook is driving me nuts on Sarafi. I have tried resetting / deleting all cookies & cache / turing off all plugins / turning off all extensions. Nothing works!

I have noticed when browsing / scrolling my timeline its about bearable - however if I visit a Facebook Page that when it all goes tits up. Freezes / unable to scroll / hangups / beachball - you name it. I have to eventually just force quit Safari.

I'm running OSX 10.12.6 with Safari 10.1.2 on my MacBook Pro. My download speed is 75Mbps (just tested). I have no issues whatsoever on any other site - none. Just Facebook.

Any suggestions anyone?

MacBook Pro with Retina display, macOS Sierra (10.12.6)

Posted on Jul 28, 2017 12:25 PM

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Answer 1

Best reply

Eric Root

Level 10

684,039 points

Jul 28, 2017 2:22 PM in response to machineage

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

machineage Author

Level 1

36 points

Jul 28, 2017 2:27 PM in response to Eric Root

EtreCheck version: 3.4.2 (436)

Report generated 2017-07-28 22:23:33

Download EtreCheck from https://etrecheck.com

Runtime: 1:58

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Problem: No problem - just checking

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.4 GHz Intel Core i5 (i5-4258U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 108

iCloud Quota: 5.00 GB available

Video Information: ⓘ

Intel Iris - VRAM: 1536 MB

Color LCD 2560 x 1600

Disk Information: ⓘ

APPLE SSD SD0256F disk0: (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 250.14 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 249.78 GB (141.61 GB free)

Encrypted AES-XTS Unlocked

Physical disk: disk0s2 250.14 GB Online

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: about 4 days

Gatekeeper: ⓘ

Mac App Store and identified developers

Possible adware: ⓘ

Unknown file: ~/Library/LaunchAgents/com.appbox.AppBox.plist

~/Library/Application Support/AppPolicy/AppBox -i -c 461086 -isn 755BC7C4-F069-4BEA-81C1-A339C3ACB838

Adware: ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

2 possible adware files found. [Remove/Report]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 164 Apple tasks

[running] 112 Apple tasks

System Launch Daemons: ⓘ

[failed] com.apple.csrutil.report.plist (Apple, Inc. - installed 2017-04-29)

[not loaded] 42 Apple tasks

[loaded] 166 Apple tasks

[running] 109 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-12-17) [Lookup]

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2016-12-17) [Lookup]

[loaded] com.divx.dms.agent.plist (? bf9bdaf7 fd26edc5 - installed 2015-02-24) [Lookup]

[loaded] com.divx.update.agent.plist (? 4a2d5ecc d606b87a - installed 2015-02-24) [Lookup]

Launch Daemons: ⓘ

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2016-12-17) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

User Launch Agents: ⓘ

[running] com.appbox.AppBox.plist (? 29fa5a46 9b9dd5bd - installed 2016-12-28) [Lookup]

[running] com.unionsoftwareonline.AppMonitor.plist (? 3f21b123 9ba18b59 - installed 2016-12-28) Adware! [Remove/Report]

~/Library/Application Support/AppCommon/AppMonitor

User Login Items: ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-07-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

SpeechSynthesisServer Application

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

WirelessCameraService Application

(/Applications/Canon Utilities/CameraWindow/Wireless/WirelessCameraService.app)

ImageTransferUtility Application

(/Applications/Canon Utilities/ImageTransferUtility/ImageTransferUtility.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-24) [Lookup]

DivX Web Player: 3.2.4.1250 (installed 2014-11-26) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-24)

Flash Player: 26.0.0.137 (installed 2017-07-24) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2016-12-17) [Lookup]

OVSHelper: 1.1 (installed 2014-11-26) [Lookup]

Safari Extensions: ⓘ

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-22)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-06-23) [Lookup]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

12% com.apple.WebKit.WebContent

8% WindowServer

8% Safari

5% nsurlstoraged

4% com.apple.WebKit.Networking

Top Processes by Memory: ⓘ

871 MB kernel_task

353 MB Safari

265 MB mds_stores

233 MB com.apple.WebKit.WebContent

229 MB WindowServer

Top Processes by Network Use: ⓘ

Input Output Process name

4 MB 411 KB Mail

1003 KB 742 KB mDNSResponder

526 KB 75 KB com.apple.WebKit.Networking

204 KB 78 KB netbiosd

26 KB 78 KB apsd

Top Processes by Energy Use: ⓘ

6.92 WindowServer

6.42 Safari

6.18 com.apple.WebKit.WebContent

3.70 hidd

3.16 nsurlstoraged

Virtual Memory Information: ⓘ

3.39 GB Available RAM

1.08 GB Free RAM

4.61 GB Used RAM

2.31 GB Cached files

750 MB Swap Used

Software installs: ⓘ

Adobe Flash Player: (installed 2017-07-18)

Adobe Flash Player: (installed 2017-07-24)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-07-28 20:44:29 com.apple.WebKit.WebContent High CPU use [Open] [Details]

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Answer 3

Eric Root

Level 10

684,039 points

Jul 28, 2017 2:32 PM in response to machineage

Possible adware: ⓘ

Unknown file: ~/Library/LaunchAgents/com.appbox.AppBox.plist

~/Library/Application Support/AppPolicy/AppBox -i -c 461086 -isn 755BC7C4-F069-4BEA-81C1-A339C3ACB838

Adware: ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

2 possible adware files found. [Remove/Report]

User Launch Agents: ⓘ

[running] com.appbox.AppBox.plist (? 29fa5a46 9b9dd5bd - installed 2016-12-28) [Lookup]

[running] com.unionsoftwareonline.AppMonitor.plist (? 3f21b123 9ba18b59 - installed 2016-12-28) Adware! [Remove/Report]

Run the report again and click [Remove/Report].

Reply

Answer 4

machineage Author

Level 1

36 points

Jul 28, 2017 2:39 PM in response to Eric Root

Thanks Eric

It's presenting me the option to remove / keep the first two files - with keep checked for:

Unknown file: ~/Library/LaunchAgents/com.appbox.AppBox.plist

~/Library/Application Support/AppPolicy/AppBox -i -c 461086 -isn 755BC7C4-F069-4BEA-81C1-A339C3ACB838

Of the latter two files this one is also checked as keep:

[running] com.appbox.AppBox.plist (? 29fa5a46 9b9dd5bd - installed 2016-12-28) [Lookup]

Should I check remove for all four files?

Reply

Answer 5

machineage Author

Level 1

36 points

Jul 28, 2017 2:56 PM in response to Allan Eckert

Thank you.

I removed the files - emptied the trash & re-started. It's still the same on FB. It's Facebook Pages that are the main problem. It appears that the entire contents of a Page load and continue to load which seems to bring everything to a halt. I again reached the point of beachballing causing me to quit Safari.

What were those files by the way - were they malware and were they something to be concerned about?

Here's my latest report and thank you again.

EtreCheck version: 3.4.2 (436)

Report generated 2017-07-28 22:48:16

Download EtreCheck from https://etrecheck.com

Runtime: 1:49

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.4 GHz Intel Core i5 (i5-4258U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 108

iCloud Quota: 5.00 GB available

Video Information: ⓘ

Intel Iris - VRAM: 1536 MB

Color LCD 2560 x 1600

Disk Information: ⓘ

APPLE SSD SD0256F disk0: (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 250.14 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 249.78 GB (144.98 GB free)

Encrypted AES-XTS Unlocked

Physical disk: disk0s2 250.14 GB Online

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 185 Apple tasks

[running] 91 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 178 Apple tasks

[running] 99 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-12-17) [Lookup]

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2016-12-17) [Lookup]

[loaded] com.divx.dms.agent.plist (? bf9bdaf7 fd26edc5 - installed 2015-02-24) [Lookup]

[loaded] com.divx.update.agent.plist (? 4a2d5ecc d606b87a - installed 2015-02-24) [Lookup]

Launch Daemons: ⓘ

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2016-12-17) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

User Login Items: ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-07-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

SpeechSynthesisServer Application

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

WirelessCameraService Application

(/Applications/Canon Utilities/CameraWindow/Wireless/WirelessCameraService.app)

ImageTransferUtility Application

(/Applications/Canon Utilities/ImageTransferUtility/ImageTransferUtility.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-24) [Lookup]

DivX Web Player: 3.2.4.1250 (installed 2014-11-26) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-24)

Flash Player: 26.0.0.137 (installed 2017-07-24) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2016-12-17) [Lookup]

OVSHelper: 1.1 (installed 2014-11-26) [Lookup]

Safari Extensions: ⓘ

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-22)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-06-23) [Lookup]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

5% WindowServer

1% kernel_task

1% fontd

0% configd

0% syncdefaultsd

Top Processes by Memory: ⓘ

691 MB kernel_task

139 MB mds_stores

126 MB WindowServer

92 MB assistantd

87 MB assistant_service

Top Processes by Network Use: ⓘ

Input Output Process name

15 KB 12 KB mDNSResponder

11 KB 15 KB apsd

5 KB 3 KB assistantd

2 KB 802 B netbiosd

0 B 96 B ntpd

Top Processes by Energy Use: ⓘ

6.96 WindowServer

0.32 syncdefaultsd

0.30 AdobeUpdateDaemon

0.14 SystemUIServer

Virtual Memory Information: ⓘ

5.49 GB Available RAM

1.30 GB Free RAM

2.51 GB Used RAM

4.20 GB Cached files

0 B Swap Used

Software installs: ⓘ

Adobe Flash Player: (installed 2017-07-18)

Adobe Flash Player: (installed 2017-07-24)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-07-28 20:44:29 com.apple.WebKit.WebContent High CPU use [Open] [Details]

Files deleted by EtreCheck: ⓘ

2017-07-28 22:41:53 - ~/Library/LaunchAgents/com.appbox.AppBox.plist - Unknown

2017-07-28 22:41:53 - ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist - Unknown

Reply

Answer 6

Allan Jones

Level 9

68,708 points

Jul 28, 2017 6:34 PM in response to machineage

A few thoughts:

1) There is some evidence that outdated DivX software cab cause issues. Yours is 2-3 years old. It could be casuing teh high CPU usage diagnostic for WebKit. If you use DivX, update. If not delete it.

2) Do the problems continue if you disable AdBlock Plus?

3) You have an old internet plug-in:

OVSHelper: 1.1 (installed 2014-11-26) [Lookup]

Not sure what it does but it is likely out of date (Nov 2014). See if there is a removal tool for it.

Reply

Answer 7

Jul 28, 2017 2:56 PM in response to machineage

Yes.

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