New MacBook Pro graphics problem

2017 MacBook Pro 15" Retina , macOS 10.12.6, Radeon Pro 560 and Intel HD 630.


When opening some programs (any Adobe CC app, Quicktime Pro 7, Kindle reader, Libre Office, and many others), would see a long delay during which mouse is unresponsive or very jerky. Finally discovered that it seems to happen when the machine switches from the integrated graphics to the discreet graphics card. I turned off "Automated Graphics switching" and the problem does not occur. However that is going to eat up my battery. Is this a bug or do I have a defective machine?

Mac Pro, macOS Sierra (10.12.2)

Posted on Jul 29, 2017 5:55 AM

Reply
2 replies

Jul 29, 2017 8:27 AM in response to James Weisbin2

If you could download and run this little utility, it will provide much more visibility into what might be happening inside your Mac. It is non-invasive, and does not even have to be Installed. It produces an extensive report, that is already pre-laundered of any personally-identifiable information, so you can "share" and paste to a reply on the forums for readers to look and and make some suggestions about what problems you may be facing.


Using EtreCheck

.

Jul 29, 2017 8:44 AM in response to Grant Bennet-Alder

I have Etrecheck and run it periodically. I don't see anything which would indicate a solution to this problem, but here's the report.


EtreCheck version: 3.4.2 (436)

Report generated 2017-07-29 11:37:39

Download EtreCheck from https://etrecheck.com

Runtime: 2:08

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem


Hardware Information:

MacBook Pro (15-inch, 2017)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro14,3

1 3.1 GHz Intel Core i7 (i7-7920HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 48

iCloud Quota: 2.63 GB available


Video Information:

Intel HD Graphics 630 - VRAM: 1536 MB

Radeon Pro 560 - VRAM: 4096 MB

Color LCD 2880 x 1800


Disk Information:

APPLE SSD SM2048L disk0: (2 TB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [CoreStorage Container]: 1.00 TB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

Jumbo (disk0s4 - Journaled HFS+) /Volumes/Jumbo : 999.44 GB (81.13 GB free)


USB Information:

USB30Bus

Apple Inc. iBridge

USB31Bus

USB31Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 1.00 TB (150.43 GB free)

Physical disk: disk0s2 1.00 TB Online


System Software:

macOS Sierra 10.12.6 (16G29) - Time since boot: about one hour


Configuration files:

/etc/sudoers, File size 1244 but expected 1563


Gatekeeper:

Anywhere [Fix Gatekeeper security]


Kernel Extensions:

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (5.0 - SDK 10.5) [Lookup]


/Applications/ExpanDrive.app

[not loaded] com.expandrive.filesystems.strongfuse (3.5.6 - SDK 10.9) [Lookup]


/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (12.2.1 41615 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.netbridge (12.2.1 41615 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.usbconnect (12.2.1 41615 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.vnic (12.2.1 41615 - SDK 10.9) [Lookup]


/Applications/Toast 12 Titanium/Toast Titanium.app

[not loaded] com.roxio.TDIXController (2.0) [Lookup]


/Applications/VPN Tracker 365.app

[loaded] com.equinux.VPNTracker365.kext (10.1.4 - SDK 10.12) [Lookup]


/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]


/Library/Application Support/HASP/kexts

[not loaded] com.aladdin.kext.aksfridge (1.0.47155) [Lookup]


/Library/Extensions

[not loaded] com.Logitech.Control Center.HID Driver (3.9.3 - SDK 10.8) [Lookup]

[not loaded] com.Logitech.Unifying.HID Driver (1.3.3 - SDK 10.8) [Lookup]

[not loaded] com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.6.0 (R82) - SDK 10.8) [Lookup]

[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.6.0 (R82) - SDK 10.8) [Lookup]

[not loaded] com.caiaq.driver.NIUSBMaschineControllerDriver (2.8.0 (R36) - SDK 10.9) [Lookup]

[loaded] com.intel.kext.intelhaxm (6.0.5 - SDK 10.9) [Lookup]

[loaded] com.logitech.manager.kernel.driver (6.62.1 - SDK 10.11) [Lookup]

[not loaded] de.rme-audio.driver.RMEFirefaceUSB (3.01 - SDK 10.11) [Lookup]

[not loaded] jp.co.roland.RDUSB012ADev (1.0.0 - SDK 10.9) [Lookup]


/System/Library/Extensions

[not loaded] com.CalDigit.driver.CalDigitUSBxHCI (1.3.8) [Lookup]

[not loaded] com.CalDigit.iokit.CalDigitFastIO (2.6.1) [Lookup]

[not loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Lookup]

[not loaded] com.RME.driver.FirefaceAudioDriver (1.0) [Lookup]

[not loaded] com.apogee.driver.ApogeeUSBONEAudio (1.0.0 - SDK 10.6) [Lookup]

[not loaded] com.apogee.electronics.driver.one.plugin (1.7.1 - SDK 10.6) [Lookup]

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) [Lookup]

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) [Lookup]

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Lookup]

[not loaded] com.elgato.driver.DontMatchEmpia (1.1) [Lookup]

[not loaded] com.elgato.driver.DontMatchVoyager (1.1) [Lookup]

[not loaded] com.joshuawise.kexts.HoRNDIS (8.0 - SDK 10.6) [Lookup]

[not loaded] com.makemkv.kext.daspi (1.5) [Lookup]

[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Lookup]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup]

[not loaded] com.seagate.driver.SeagateGoFlexBlockSizeAdjuster (5.2.2 (26635) - SDK 10.5) [Lookup]

[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Lookup]


/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Lookup]

[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Lookup]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Lookup]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Lookup]


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 170 Apple tasks

[running] 105 Apple tasks


System Launch Daemons:

[not loaded] 39 Apple tasks

[loaded] 167 Apple tasks

[running] 111 Apple tasks


Launch Agents:

[loaded] com.Arturia.ArturiaSoftwareCenterAgent.plist (Arturia - installed 2017-07-13) [Lookup]

[running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2016-09-26) [Lookup]

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-14) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-06-21) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-06-21) [Lookup]

[loaded] com.avid.ApplicationManager.plist (? 4b6a1497 85ce8ee4 - installed 2017-06-16) [Lookup]

[not loaded] com.avid.ApplicationManagerHelper.plist (Avid Technology Inc - installed 2017-06-16) [Lookup]

[running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2017-07-21) [Lookup]

[not loaded] com.maintain.LogOut.plist (Apple, Inc. - installed 2017-04-28)

[not loaded] com.maintain.PurgeInactiveMemory.plist (Apple, Inc. - installed 2017-07-15)

[not loaded] com.maintain.Restart.plist (Apple, Inc. - installed 2017-04-28)

[not loaded] com.maintain.ShutDown.plist (Apple, Inc. - installed 2017-04-28)

[not loaded] com.maintain.Sleep.plist (Apple, Inc. - installed 2017-04-28)

[running] com.maintain.SystemEvents.plist (Apple, Inc. - installed 2017-07-20)

[loaded] com.oracle.java.Java-Updater.plist (? c36e85cc be93c7fb - installed 2017-07-13) [Lookup]

[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-07-27) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-07-27) [Lookup]

[running] de.rme-audio.RMEfirefaceUSBAgent.plist (? 2aa8da5a 72c638ae - installed 2016-12-09) [Lookup]


Launch Daemons:

[loaded] PACESupport.plist (Shell Script ab6b5614 - installed 2013-02-01) [Lookup]

[loaded] com.Arturia.InstallHelper.plist (Arturia - installed 2017-06-15) [Lookup]

[loaded] com.Arturia.UpdaterHelper.plist (Arturia - installed 2017-06-15) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-06-21) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-06-21) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-06-21) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-06-21) [Lookup]

[running] com.aladdin.aksusbd.plist (? 882ffbab 26864ce - installed 2017-03-27) [Lookup]

[running] com.aladdin.hasplmd.plist (? c5d97ee2 39abd1f5 - installed 2017-03-27) [Lookup]

[loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2010-06-29)

[running] com.avid.asset.cache.service.plist (Avid Technology Inc - installed 2016-09-13) [Lookup]

[loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2016-01-25) [Lookup]

[running] com.avid.hub.service.plist (Avid Technology Inc - installed 2017-02-02) [Lookup]

[running] com.avid.transport.client.plist (Avid Technology Inc - installed 2017-02-02) [Lookup]

[loaded] com.barebones.authd.plist (? 7d7988a6 6d8e3738 - installed 2013-02-24) [Lookup]

[loaded] com.bombich.ccc.plist (? 41245744 2bf40b6f - installed 2013-12-07) [Lookup]

[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-07-21) [Lookup]

[loaded] com.charlessoft.pacifist.helper.plist (Charles Srstka - installed 2017-07-28) [Lookup]

[not loaded] com.crashplan.engine.plist (? 0 ? - installed 2017-06-13) [Lookup]

[loaded] com.equinux.VPNTracker365.agent.plist (equinux - installed 2017-07-21) [Lookup]

[running] com.insynchq.insync.daemon.plist (Insynchq Pte. Ltd. - installed 2017-06-07) [Lookup]

[loaded] com.intel.haxm.plist (Shell Script 42f307e7 - installed 2016-11-17) [Lookup]

[not loaded] com.maintain.AutoLoginUserScreenLocked.plist (Apple, Inc. - installed 2017-07-15)

[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (Apple, Inc. - installed 2017-07-15)

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-09) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-07-12) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (? 689758eb 56e8a673 - installed 2015-07-01) [Lookup]

[loaded] com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2017-05-26) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-13) [Lookup]

[loaded] com.oracle.oss.mysql.mysqld.plist (Oracle America, Inc. - installed 2015-12-20) [Lookup]

[running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2017-06-21) [Lookup]

[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2017-07-24) [Lookup]

[running] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2017-04-01) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-07-27) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-07-27) [Lookup]

[loaded] uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2017-06-14) [Lookup]

[loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2017-06-24) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-14) [Lookup]

[running] com.amazon.music.plist (? 7c73c27a ec88fac3 - installed 2017-07-04) [Lookup]

[loaded] com.cssw.MediaManager.MediaAgent32.plist (? ? ? - installed 2017-06-19) [Lookup]

[loaded] com.rogueamoeba.loopbackd.plist (Rogue Amoeba Software, LLC - installed 2017-07-26) [Lookup]

[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (Mark Allan - installed 2017-07-28) [Lookup]


User Login Items:

SMARTReporter Application - Hidden

(/Applications/SMARTReporter.app)

Insync Application

(/Applications/Insync.app)

CrashPlan menu bar Application

(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-06-21) [Lookup]

FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-17) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-20)

AdobePDFViewerNPAPI: 17.009.20058 (installed 2017-07-14) [Lookup]

AdobePDFViewer: 17.009.20058 (installed 2017-07-14) [Lookup]

Flash Player: 26.0.0.131 (installed 2017-06-17) Outdated! Update

Flip4Mac WMV Plugin: 3.3.8.1 (installed 2017-07-13) [Lookup]

LogitechHarmony: 2.0 (installed 2013-08-01) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

Silverlight: 5.1.41212.0 (installed 2016-03-19) [Lookup]

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-07-13) Check version


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]

ZoomUsPlugIn: 3.5.49863.0509 (installed 2016-05-11) [Lookup]


Safari Extensions:

[not loaded] ScamZapper - Apple Club - https://sites.google.com/site/appleclubfhs/downloads/scamzapper-info (installed 2017-01-26)

[enabled] Evernote Web Clipper - Evernote Corp. - http://evernote.com (installed 2017-06-21)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-06-21)

[not loaded] Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (installed 2016-03-12)

[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2017-07-07)

[not loaded] Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (installed 2011-10-17)


3rd Party Preference Panes:

Flash Player (installed 2017-06-14) [Lookup]

Flip4Mac WMV (installed 2017-07-13) [Lookup]

Java (installed 2017-07-13) [Lookup]

Logitech Control Center (installed 2016-09-26) [Lookup]

Logi Options Launcher (installed 2017-07-21) [Lookup]

Native Instruments USB Audio (installed 2015-09-18) [Lookup]

One Key (installed 2014-02-05) [Lookup]

Perian (installed 2011-07-23) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Destinations:

Data [Network]

Total size: 3.00 TB

Total number of backups: 3

Oldest backup: 3/14/17, 11:47 PM

Last backup: 3/28/17, 2:37 AM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 0 B X 3)


Top Processes by CPU:

100% helpd

9% CrashPlanService

7% Adobe CEF Helper

6% WindowServer

3% Creative Cloud


Top Processes by Memory:

1.37 GB kernel_task

636 MB helpd

477 MB Safari

332 MB CrashPlanService

315 MB com.apple.WebKit.WebContent


Top Processes by Network Use:

Input Output Process name

17 KB 69 MB CrashPlanService

366 KB 112 KB com.apple.WebKit.Networking

350 KB 83 KB Mail

132 KB 30 KB mDNSResponder

5 KB 62 KB biometrickitd


Top Processes by Energy Use:

9.10 CrashPlanService

8.00 Adobe CEF Helper

7.94 mds

7.64 WindowServer


Virtual Memory Information:

8.72 GB Available RAM

1.16 GB Free RAM

7.28 GB Used RAM

7.56 GB Cached files

0 B Swap Used


Software installs:

UM-ONE Driver: 1.0.0 (installed 2017-06-29)

Fireface USB Driver: (installed 2017-06-29)

Kindle: 1.20.2 (installed 2017-07-02)

Komplete Kontrol: (installed 2017-07-06)

Maschine 2: (installed 2017-07-06)

Kinetic Toys (Part 1 of 2): (installed 2017-07-06)

Kinetic Toys (Part 2 of 2): (installed 2017-07-06)

BusyContacts: (installed 2017-07-07)

BusyCal: (installed 2017-07-07)

Python: (installed 2017-07-09)

Microsoft AutoUpdate: (installed 2017-07-12)

Microsoft Outlook for Mac: (installed 2017-07-12)

Microsoft PowerPoint for Mac: (installed 2017-07-12)

Microsoft Excel for Mac: (installed 2017-07-12)

Microsoft Word for Mac: (installed 2017-07-12)

Flip4Mac: (installed 2017-07-13)

Finale: (installed 2017-07-13)

Aspera Client: 3.7.3.143619 (installed 2017-07-13)

Java 8 Update 131: (installed 2017-07-13)

Python: (installed 2017-07-13)

Arturia Software Center: (installed 2017-07-13)

Analog Lab 2: (installed 2017-07-13)

ARP 2600 V3: (installed 2017-07-13)

B-3 V: (installed 2017-07-13)

CS-80 V3: (installed 2017-07-13)

Farfisa V: (installed 2017-07-13)

Jup-8 V3: (installed 2017-07-13)

Matrix-12 V2: (installed 2017-07-13)

Mini V3: (installed 2017-07-13)

Modular V3: (installed 2017-07-13)

Piano V: (installed 2017-07-13)

Prophet V3: (installed 2017-07-13)

SEM V2: (installed 2017-07-13)

Solina V2: (installed 2017-07-13)

Stage-73 V: (installed 2017-07-13)

Synclavier V: (installed 2017-07-13)

VOX Continental V2: (installed 2017-07-13)

Wurli V2: (installed 2017-07-13)

Adobe Acrobat DC (17.009.20058): (installed 2017-07-14)

GForce M-Tron Pro Standalone: (installed 2017-07-14)

GForce M-Tron Pro AudioUnit: (installed 2017-07-14)

GForce M-Tron Pro VST: (installed 2017-07-14)

GForce M-Tron Pro RTAS: (installed 2017-07-14)

GForce M-Tron Pro AAX: (installed 2017-07-14)

GForce ImpOSCar2 Documentation: (installed 2017-07-14)

Mono Framework: (installed 2017-07-16)

JDK 8 Update 101: (installed 2017-07-16)

Xamarin.Android 7.3.1: (installed 2017-07-16)

Xamarin.iOS: (installed 2017-07-16)

Xamarin.Mac: (installed 2017-07-16)

Intel(R) Hardware Accelerated Execution Manager: (installed 2017-07-16)

Xamarin Profiler 1.5.4: (installed 2017-07-16)

Xamarin Interactive 1.2.2: (installed 2017-07-16)

Shazam: 1.2.3 (installed 2017-07-18)

Microsoft Remote Desktop: 8.0.27312 (installed 2017-07-18)

OpenGL Extensions Viewer: 5.0.2 (installed 2017-07-18)

Maschine 2: (installed 2017-07-19)

Logitech Options: (installed 2017-07-21)

ActiveState ActiveTcl 8.6.4.1.299124: (installed 2017-07-24)

Python: (installed 2017-07-24)

TeamViewer: 12.0.81460 (installed 2017-07-27)


Install information may not be complete.


Diagnostics Information:

2017-07-29 10:55:43 Remote Desktop.app Crash [Open]

2017-07-28 21:58:35 CrashPlan.app High CPU use [Open] [Details]

2017-07-28 10:36:32 cloudd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSGenericException', reason: 'Failed to step (6922): "select apsEnvironment, isApplication, isCKSystemService, canMasquerade, canSetEnvironment, allowCustomAccounts, canAccessProtectionData, canSetDeviceIdentifier, hasAccessDuringBuddy, hasLightweightPCS, hasTCCAuthorization, allowsPowerNapScheduling, isOOPUI, allowsParticipantPII, displaysSystemAcceptPrompt, appIdentifier, clientPrefix from AppBundle where appBundleIdentifier = ? AND sourceAppBundleIdentifier = ?" - errcode:1b0a, msg:"disk I/O error", size: (null), path:/Users/USER/Library/Caches/*/CloudKitMetadata, fs:(null)/(null)'

abort() called

terminating with uncaught exception of type NSException

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New MacBook Pro graphics problem

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