Email attachments just small white box

Hi,


I've had this problem for a while now.

Whatever it is pdf, mp4, images etc, after downloading the attachments its just show small white box.


See picture:

User uploaded file


I have tried to delete the accounts but that do not help.


This occured suddentlt! Please help, it is so frustrating!


I'm running iOS 10.2.

Posted on Jul 29, 2017 5:14 AM

Reply
7 replies

Jul 29, 2017 2:42 PM in response to Saifan Pilot

Contact Apple for support and service: https://support.apple.com/HT201232


You can get your device serviced by contacting Apple Support, or by visiting an Apple Store or Apple Authorized Service Provider next to your place:


Start a service request: http://getsupport.apple.com/GetproductgroupList.action?locale=en_US&caller=sfaq& PRKEYS=PF9

Find an Apple Authorized Service Provider: https://locate.apple.com/us/en/

Make an Apple Store appointment: http://www.apple.com/retail/geniusbar/

Contact via phone: https://support.apple.com/HT201232

Contact your carrier: https://support.apple.com/contact

Jul 29, 2017 6:40 AM in response to sikiduck

Update to iOS 10.3.3

If that doesn't work try these, if it doesn't help, try the next one in the list

  1. Try rebooting your device:
    On an iPhone 7 or iPhone 7 Plus: Press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo.
    On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.
  2. Settings → General → Reset → Reset All Settings
  3. Settings → General → Reset → Reset Network Settings


So you did try to delete these accounts from Settings → Mail → Accounts

Then added them back in, and it didn't help?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Email attachments just small white box

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