Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

why cant I see my iphone 7 in my Itunes 12.6?

why cant I see my iphone 7 in my Itunes 12.6?

connected via a working USB 3 and just backed up to icloud (if that helps decipher this)

on a PC with MS Win 10 OS

Posted on Jul 31, 2017 7:40 AM

Reply
14 replies
Sort By: 

Aug 1, 2017 1:49 PM in response to turingtest2

Thanks

I can see device manager now and the IPhone appears under "Portable Devices" as "Apple IPhone"

I right clicked and chose update driver and chose internal search in my computer and did the upgrade see below PNGUser uploaded file

I turned the Itunes of then on but still I cannot see my iPhone in the top bar!

I also before that updated al USB drivers / controlers but chose online search and al told me I have the most recent version of it (this laptop was purchased in April of this year so as the IPhone 7)

Reply

Jul 31, 2017 8:56 AM in response to txgilgamesh

What version of iOS is on the device?

What build of iTunes is installed?

What was the last build that worked?

Do you have any non-Microsoft anti-virus which could block communications?

Assuming there is at least one image in the camera roll and you unlock the device before connecting to USB does it shown in Windows Explorer?


tt2

Reply

why cant I see my iphone 7 in my Itunes 12.6?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.