My Apple Watch is locked and I got a new iphone
How do I unlock it and repair with my new phone
Hi
If your Apple Watch is locked by a passcode and you cannot unlock it via the normal procedure, then follow these steps to erase it and re-pair it with your iPhone:
- Connect your watch to its charging cable, with power connected.
- Press and hold the side button until you see the Power Off slider.
- Press firmly on the display (do not try to slide the Power Off slider - just press down more firmly than a normal tap) and then tap on Erase all content and settings.
- Re-pair your watch using the Watch app on your iPhone, choosing to Restore from Backup if offered the option.
More information:
Set up your Apple Watch - Apple Support
If you forgot the passcode for your Apple Watch - Apple Support
If you are instead referring to Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen, then:
If the watch is locked to your own account, but you are having issues with your credentials:
- It may help to follow the instructions here:
- If you still need assistance, contact Apple Support or make a Genius Bar reservation, taking along your Apple Watch and your original proof of purchase for it:
If the Apple Watch is pre-owned and locked to the previous owner's account:
- You will need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ (by signing in with their Apple ID > Find My iPhone > select the Apple Watch > Erase Apple Watch > Next until erased > click X next to the watch).
- If you cannot arrange for the previous owner to do this, you should return the watch for a refund.
- You will not otherwise be able to use the watch. There is no way around this security feature.
More information: