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User profile for user: nizarnv
nizarnv Author
User level: Level 1
12 points

Hi neither can see cellular data option nor can enable apps to use mobile data

Was trying to enable apps to use mobile data . Cannot find them. Tried to find help on iPhone support too

iPhone 6s Plus, iOS 10.3.3

Posted on Aug 1, 2017 12:47 AM

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Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Posted on Aug 1, 2017 1:26 PM

Hello, nizarnv.

Welcome to Apple Support Communities.

I understand that you're not able to see cellular data option or be able to enable apps to use mobile data. I may be able to help with this. If you haven't done so already, restart your iPhone. Check to see if you have a cellular connection in the top left corner. The cellular connection icon will depend on your location and cellular service provider. This link is a good reference for this: About cellular data networks


If you don't have a cellular connection, use the steps in this link to help rule out other possibilities: If your iPhone or iPad shows No Service or Searching

Check your coverage area

Make sure that you're in an area with cellular network coverage. Then follow these steps:

  • If you can't connect to a cellular network on your iPhone, make sure that cellular data is on in Settings > Cellular*. On your iPad, go to Settings > Cellular Data.
  • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.
    User uploaded file

Restart your iPhone or iPad

  1. Press and hold the Sleep/Wake button until the power off slider appears.
  2. Drag the slider to turn your device completely off.
  3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Check for a Carrier Settings update

You can manually check for and install a carrier settings update using these steps:

  1. Make sure that your device is connected to a Wi-Fi or cellular network.
  2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
  3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

Take out the SIM card and put it back in

If the SIM card is damaged, or doesn't fit in the SIM tray, contact your carrier. Learn more about removing your SIM card.

Reset your Network Settings.

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Update your iPhone or iPad

Update your iPhone or iPad to the latest version of iOS.

Contact your carrier

Issues with your carrier or account might affect your service. Contact your carrier to:

  • Verify that your account is active and in good standing.
  • Make sure there are no outages in your area.
  • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

If you still can't connect to a cellular network, and have confirmed with your carrier that there isn't an issue with your account or network, try restoring your device.

Only your wireless carrier can access and manage details about your account. If you need help finding your wireless carrier's service page, use the Apple carrier-support article or an online search engine.

Let me know if this helps.

Thank you for using Apple Support Communities.

Cheers!
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4 replies
Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Aug 1, 2017 1:26 PM in response to nizarnv

Hello, nizarnv.

Welcome to Apple Support Communities.

I understand that you're not able to see cellular data option or be able to enable apps to use mobile data. I may be able to help with this. If you haven't done so already, restart your iPhone. Check to see if you have a cellular connection in the top left corner. The cellular connection icon will depend on your location and cellular service provider. This link is a good reference for this: About cellular data networks


If you don't have a cellular connection, use the steps in this link to help rule out other possibilities: If your iPhone or iPad shows No Service or Searching

Check your coverage area

Make sure that you're in an area with cellular network coverage. Then follow these steps:

  • If you can't connect to a cellular network on your iPhone, make sure that cellular data is on in Settings > Cellular*. On your iPad, go to Settings > Cellular Data.
  • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.
    User uploaded file

Restart your iPhone or iPad

  1. Press and hold the Sleep/Wake button until the power off slider appears.
  2. Drag the slider to turn your device completely off.
  3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Check for a Carrier Settings update

You can manually check for and install a carrier settings update using these steps:

  1. Make sure that your device is connected to a Wi-Fi or cellular network.
  2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
  3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

Take out the SIM card and put it back in

If the SIM card is damaged, or doesn't fit in the SIM tray, contact your carrier. Learn more about removing your SIM card.

Reset your Network Settings.

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Update your iPhone or iPad

Update your iPhone or iPad to the latest version of iOS.

Contact your carrier

Issues with your carrier or account might affect your service. Contact your carrier to:

  • Verify that your account is active and in good standing.
  • Make sure there are no outages in your area.
  • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

If you still can't connect to a cellular network, and have confirmed with your carrier that there isn't an issue with your account or network, try restoring your device.

Only your wireless carrier can access and manage details about your account. If you need help finding your wireless carrier's service page, use the Apple carrier-support article or an online search engine.

Let me know if this helps.

Thank you for using Apple Support Communities.

Cheers!
Reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Aug 4, 2017 1:01 PM in response to nizarnv

Hello, nizarnv.

You won't be able to add an app to that list. Some apps don't appear in the list until you try to use them on cellular data. Check with the developer of the App and see if the app uses cellular data. If so, the best recommendation is when you're able to connect to cellular data, try opening the app and attempt to use it on cellular data. Then check to see if the app is added to the list.

Also, from the screenshot you've provided, it shows 0 bytes used. If you're using cellular data this should update to reflect how much mobile data has been used even when using Safari.

Thank you for using Apple Support Communities.

Cheers!
Reply

Hi neither can see cellular data option nor can enable apps to use mobile data

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