ipad disbled with no wifi and cant connect to itunes

please help- iPad is telling me to connect to iTunes- iTunes is saying cant connect as iPad is disabled, iCloud is saying to erase- which I have now done through find my iPhone but that's not helpful unless connected to wifi- which I cant do until its unlocked. Help please!

iPad 2 Wi-Fi, iOS 10.1

Posted on Aug 1, 2017 3:25 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 1, 2017 3:37 AM

Hi. Have you already checked this article? If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Try the recovery mode option You do not need wi-fi connection there.

2 replies

Aug 1, 2017 3:49 AM in response to sarahfromwyrallah

please refer below steps:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

If you forgot your passcode, or if a message says that your device is disabled, follow these steps to remove your passcode.


User uploaded file

If you enter the wrong passcode on an iOS device six times in a row, you'll be locked out and a message will say that your device is disabled. Learn what to do.

First, pick a way to erase your device

Unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase your device so you can remove your passcode:


  • If you've synced with iTunes, use iTunes.
  • If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.
  • If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.

Erase your device with iTunes to remove your passcode

If you've synced your device with iTunes, you can restore your device. This will erase the device and its passcode.
  1. Connect your device to the computer you synced with.
  2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
  3. Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
  4. Once the sync and backup have finished, click Restore [your device].User uploaded file
  5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
  6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.
User uploaded file

Erase your device with iCloud to remove your passcode

If you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it. This will erase the device and its passcode.
  1. From another device, go to icloud.com/find.
  2. If prompted, sign in with your Apple ID.
  3. Click All Devices at the top of your browser window.
  4. Select the device that you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can either restore from a backup or set up as new.
If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone. User uploaded file

Erase your device with recovery mode to remove your passcode

If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.
  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it:
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don't release when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
      User uploaded file
  3. When you see the option to Restore or Update, choose Restore.
    User uploaded file
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can set up and use your device.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ipad disbled with no wifi and cant connect to itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.