You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: AMidnightSoul
AMidnightSoul Author
User level: Level 1
9 points

TrueCaller not working because Calling Blocking can't be set

I have an iPhone 6 Plus on 10.3.3. I've been using TrueCaller for a little while but recently noticed that spam calls are getting through, when they didn't use to. I checked TrueCaller and it says Spam Protection is disabled and to go to Call Blocking & Identification to turn on Truecaller.


I go to Settings>Phone>Call Blocking & Identification, but when I tap on Call Blocking & Identification, it freezes and doesn't go anywhere. I've left it there numerous times for several minutes and eventually have to close Settings. Because of this, TrueCaller doesn't work and I can't go into the Call Blocking settings.


I've searched the forums and see a lot of people have this issues on iPhone 5's, 6's & 7's. Apple's response has been to reset the phone, which I've done, but just like the other posters, it didn't fix the issue. I see from the posts this issue has been going on for awhile. Does anyone know if there is a fix issued for this bug?


ETA: I uninstalled TrueCaller and restarted the iPhone, but I was still unable to get into Call Blocking & Identification under Settings..

iPhone 6 Plus, iOS 10.3.3, null

Posted on Aug 1, 2017 1:22 PM

Reply
Question marked as Top-ranking reply
User profile for user: AMidnightSoul
AMidnightSoul Author
User level: Level 1
9 points

Posted on Dec 2, 2017 1:52 PM

Through a series of random troubleshooting steps, I determined the issue was too many numbers in "blocked". Truecaller puts all known spam numbers under one contact and blocks that contact and all the associated numbers. I was also blocking spam calls that got past truecaller. There's appears to be a finite number of blocked numbers that iOS can handle. Once I deleted the Spam contact created by Truecaller, I was able to get back in my settings and turn Truecaller back on. Truecaller recreated the Spam contact, but it's much smaller now than it was previously. I expect over time, the same will likely happen again as the Spam contact grows again, but at least now I know how to fix it. I wish Apple would fix then and not put a limit on the number of calls that can be blocked.

View in context
2 replies
Question marked as Top-ranking reply
User profile for user: AMidnightSoul
AMidnightSoul Author
User level: Level 1
9 points

Dec 2, 2017 1:52 PM in response to AMidnightSoul

Through a series of random troubleshooting steps, I determined the issue was too many numbers in "blocked". Truecaller puts all known spam numbers under one contact and blocks that contact and all the associated numbers. I was also blocking spam calls that got past truecaller. There's appears to be a finite number of blocked numbers that iOS can handle. Once I deleted the Spam contact created by Truecaller, I was able to get back in my settings and turn Truecaller back on. Truecaller recreated the Spam contact, but it's much smaller now than it was previously. I expect over time, the same will likely happen again as the Spam contact grows again, but at least now I know how to fix it. I wish Apple would fix then and not put a limit on the number of calls that can be blocked.

Reply

TrueCaller not working because Calling Blocking can't be set

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up